[B]Solution: Some applications require 16 bit Windows technology which requires a valid AUTOEXEC.NT file. Before following the process below you should be aware that it's possible the user could have a corrupted AUTOEXEC.NT file. Following the process will replace that file and eliminate the corruption, but since viruses have been known to cause corruption of the AUTOEXEC.NT file, you should inform the user to run a virus scan on their system to eliminate any possibilities of a threat.
Have the user:
1. Browse to "%windir%/repair/" (usually "C:\WINDOWS\repair")
2. Right-Click and Copy the AUTOEXEC.NT file
3. Browse to "%windir%/system32/" (usually "C:\WINDOWS\System32")
4. Right-Click inside the window and Paste the file [/B] [COLOR=Red]Red[/COLOR]
Have the user:
1. Browse to "%windir%/repair/" (usually "C:\WINDOWS\repair")
2. Right-Click and Copy the AUTOEXEC.NT file
3. Browse to "%windir%/system32/" (usually "C:\WINDOWS\System32")
4. Right-Click inside the window and Paste the file [/B] [COLOR=Red]Red[/COLOR]