Error message when shutting down

By Drumma ยท 6 replies
Apr 6, 2012
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  1. hi,
    computer info:
    Dell Optiplex GX520
    Intel Pentium 4
    CPU 3 Ghz
    motherboard: OH8052

    when shutting down my computer a message window appears with the following:

    the instruction at " 0x00000000" referenced memory at "0x00000000" the memory could not be "read"
    click OK to terminate the program or click cancel to debug

    the computer then freezes which ever option I choose and I have to use ctrl-alt-delete to force a shut down.
    rebooting is normal,desktop loads but none of the icons in the quick launch task bar are functional. I have also noticed that the 'start'button changes from dark to light green each time I try and launch a program, then the freeze-up happens.
    Safe mode boot up has a similar effect and a forced shut down is required.
    avg,mbam and super anti spyware fullscans found no malware or spyware.
    Any help would be appreciated.
    Thanks in advance,
  2. odriscoll27

    odriscoll27 TS Rookie Posts: 66

    hey drumma,
    is there anyway yhu can upload yhur minidumps?
  3. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234


    Take your time and follow the instructions carefully
  4. Drumma

    Drumma TS Member Topic Starter Posts: 31

    Hi and thanks for the replies. Sorry I haven't responded sooner but the dreaded flu bug has kept me in bed for a few days. Feeling better now though.

    @ Tmagic650:

    ComboFix asked me to disable AVG real time, I wasn't sure how to do that so decided to uninstall the program and reinstall after ComboFix had finished.
    I have saved a copy of the ComboFix report but do not know how to attach it to this post.... sorry...more help needed !

  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

  6. Drumma

    Drumma TS Member Topic Starter Posts: 31

    @ Tmagic650

    Thank you for your help, I have learned so much since joining TechSpot !
    I am now using MSE and Super Anti Spyware in place of AVG.
    I have also ditched CCleaner and SpyWare Blaster, updated to IE 8 and also Firefox beta 12, I have used FF without problems for a few versions now and will continue with that as my default browser.
    So I will continue educating myself via the TS forums and wait for someone to invent a PC that can make coffee and sandwiches and all will be right with my world !

    Best wishes,

    Terry ( drumma)
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay Terry, good luck :)

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