Solved Ethernet connection stopped working, maybe Malware related?

[Broni]

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL
FF - user.js - File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_117.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@DailyFitnessCenter_53.com/Plugin: C:\Program Files (x86)\DailyFitnessCenter_53\bar\1.bin\NP53Stub.dll File not found
O2 - BHO: (Search Assistant BHO) - {19b4fdc9-b1b5-4c8e-ab5f-adcf4ebc0b0b} - C:\Program Files (x86)\DailyFitnessCenter_53\bar\1.bin\53SrcAs.dll File not found
O2 - BHO: (no name) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - No CLSID value found.
O2 - BHO: (no name) - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - No CLSID value found.
O3 - HKLM\..\Toolbar: (Delicious Toolbar) - {61D1C847-DF80-423A-8C6D-DC03B97E6EBE} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll File not found
O3 - HKLM\..\Toolbar: (Daily Fitness Center) - {a6547405-a964-4600-8326-e91c95218964} - C:\Program Files (x86)\DailyFitnessCenter_53\bar\1.bin\53bar.dll File not found
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKU\S-1-5-21-735237177-3905546936-930975004-1003\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKU\S-1-5-21-735237177-3905546936-930975004-1003\..\Toolbar\WebBrowser: (Delicious Toolbar) - {61D1C847-DF80-423A-8C6D-DC03B97E6EBE} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll File not found
O4 - HKLM..\Run: [] File not found
O8:64bit: - Extra context menu item: Clip Image - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=4 File not found
O8:64bit: - Extra context menu item: Clip selection - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=3 File not found
O8:64bit: - Extra context menu item: Clip this page - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=1 File not found
O8:64bit: - Extra context menu item: Clip URL - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=0 File not found
O8 - Extra context menu item: Clip Image - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=4 File not found
O8 - Extra context menu item: Clip selection - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=3 File not found
O8 - Extra context menu item: Clip this page - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=1 File not found
O8 - Extra context menu item: Clip URL - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\Clip.html?clipAction=0 File not found
O9 - Extra Button: Delicious - {2C887991-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll File not found
O9 - Extra Button: Bookmarks - {2C887992-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll File not found
O9 - Extra Button: Tag - {2C887993-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files (x86)\Delicious Add-on for Internet Explorer\DeliciousExtension.dll File not found
O15 - HKU\S-1-5-21-735237177-3905546936-930975004-1003\..Trusted Domains: dell.com ([]* in Trusted sites)
O16 - DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} http://support.dell.com/systemprofiler/DellSystemLite.CAB (Reg Error: Key error.)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Value error.)
O18:64bit: - Protocol\Handler\intu-help-qb6 - No CLSID value found
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\qbwc - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
@Alternate Data Stream - 134 bytes -> C:\ProgramData\Temp:054203E4
@Alternate Data Stream - 112 bytes -> C:\ProgramData\Temp:D1B5B4F1

:Services

:Reg

:Files
C:\FRST

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.
Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Tick the box next to YES, I accept the Terms of Use
• Click Start
• Accept any security warnings from your browser.
• Check Scan archives
• Click Start
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click on List of found threats
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• NOTE. If Eset won't find any threats, it won't produce any log.

 

[DragonRiderKate]

Checkup.txt:

Results of screen317's Security Check version 0.99.77
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
avast! Antivirus
Antivirus out of date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java 7 Update 45
Adobe Flash Player 11.9.900.117
Adobe Reader 10.1.8 Adobe Reader out of Date!
Mozilla Firefox (25.0.1)
Google Chrome 30.0.1599.101
Google Chrome 31.0.1650.57
````````Process Check: objlist.exe by Laurent````````
AVAST Software Avast AvastSvc.exe
AVAST Software Avast AvastUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

[DragonRiderKate]

Ran OTL first, also ran TFC, neither of which produced logs.

FSS:

Farbar Service Scanner Version: 10-11-2013
Ran by Kate (administrator) on 21-11-2013 at 11:45:12
Running from "C:\Users\Kate\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2013-11-12 17:18] - [2013-09-27 18:09] - 0497152 ____A (Microsoft Corporation) 79059559E89D06E8B80CE2944BE20228

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-10-08 19:11] - [2013-09-07 19:30] - 1903552 ____A (Microsoft Corporation) 40AF23633D197905F03AB5628C558C51

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

[DragonRiderKate]

ESET:

C:\AdwCleaner\Quarantine\C\ProgramData\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\_Setupx.dll.vira variant of Win32/Adware.Yontoo.B applicationcleaned by deleting - quarantined

C:\Qoobox\Quarantine\C\Users\Kate\Desktop\Setup.exe.vira variant of Win32/AdWare.iBryte.I.gen applicationcleaned by deleting - quarantined

 

[Broni]

Your Avast is listed as outdated. Make sure you update it.

Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader and install one of two free alternatives:

- Foxit PDF Reader from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

- PDF-XChange Viewer: http://www.tracker-software.com/product/pdf-xchange-viewer

=================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure Windows Updates are current.

4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly.

9. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

11. (Windows XP only) Run defrag at your convenience.

12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

13. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

14. Please, let me know, how your computer is doing.

 

[DragonRiderKate]

I've done all the above steps.

#4 I did not see any trojans, rootkits or bootkits, but not sure if I am looking in the right place. I did a search on all the logs I've posted in these threads using each of the terms, "trojans, rootkits and bootkits," and nothing came up for me.

#5 the firefox plugin checker shows several plugins with the research button next to them - not sure what I should do with this. I've disabled all the ones I think I don't need. When I am in the add-ons manager in Firefox it shows Java Deployment Toolkit 7.0.450.18 as being known to be vulnerable. I have it selected as "ask to use." I only use it when I am connecting to a cloud server at the elementary school I work for.

My laptop is running a lot smoother and faster, it is a wonderful experience.

You are so AWESOME!!

 

[DragonRiderKate]

Oh, yeah - here's the log too

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: childern
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Children's
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Kate
->Temp folder emptied: 47424433 bytes
->Temporary Internet Files folder emptied: 5952627 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 44217694 bytes
->Google Chrome cache emptied: 384759099 bytes
->Flash cache emptied: 7217 bytes

User: Menolly
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

User: Sabastion
->Temp folder emptied: 0 bytes

User: SYSTEM
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 1258 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
RecycleBin emptied: 40436176 bytes

Total Files Cleaned = 499.00 mb


[EMPTYFLASH]

User: All Users

User: childern
->Flash cache emptied: 0 bytes

User: Children's
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Kate
->Flash cache emptied: 0 bytes

User: Menolly
->Flash cache emptied: 0 bytes

User: Public

User: Sabastion

User: SYSTEM

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: All Users

User: childern
->Java cache emptied: 0 bytes

User: Children's
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: Kate
->Java cache emptied: 0 bytes

User: Menolly
->Java cache emptied: 0 bytes

User: Public

User: Sabastion

User: SYSTEM

Total Java Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.69.0 log created on 11232013_190606

Files\Folders moved on Reboot...
C:\Users\Kate\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

 

[Broni]

Way to go!!
Good luck and stay safe