If there were drivers that came with your hardware and you installed them ,Check the website for an update .
Then in drive management uninstall the drive,reboot with the drive connected and force windows to recognize the drive again and install updates or drivers from manufacturer.
Then format the Drive .
Should be fine then.
Could also be that you have a mapped network-drive on that laptop. Change the driveletter of that mapped-drive from e.g. E: to M:
USB-devices only recognize physical drives, such as HD/CD/DVD when they 'pick' a driveletter for themselves. If a mapped drive exists as above, tough! It won't work.