External Hard Drives Showing As: (J:) Error

By Genghiscon ยท 7 replies
Sep 29, 2009
  1. External Hard Drives Showing As: (J:) Error
    Ive been using my external hard drives for a while now with no problems, this morning I startup my computer and both of them are not working.

    They show up as
    (J:) Error
    (K:) Error

    Their both showing as empty
    I tried restarting and everything, can someone please help me?
  2. almcneil

    almcneil TS Guru Posts: 1,277

    Spyware Symptom

    Check for spyware. You can find the following 3 anti-spyware utlities in the downloads section:

    • Malwarebytes Anti-Malware
    • SpuerAntispyware
    • Spybot Search & Destroy

    A common symptom of spyware is that it disables one or more of your devices. You need to run 3 anti-spyware utilities as there are many different types of spyware.

    Repost with results.

    -- Andy
  3. Genghiscon

    Genghiscon TS Rookie Topic Starter

    Went through the 3 and it found some advertising viruses and I removed all of them. Still nothing
  4. almcneil

    almcneil TS Guru Posts: 1,277

    Try going into Safe Mode and see if they show up there.

    -- Andy
  5. Genghiscon

    Genghiscon TS Rookie Topic Starter

    showing the same thing in safe mode also.
  6. almcneil

    almcneil TS Guru Posts: 1,277

    This most likely means one or more of your USB drivers are corrupted. Go into Device Manager and uninstall all your USB drivers, then re-install them. Disconnect your external HDDs first. The do the following:

    Start -> (right-click) My Computer -> Manage -> Device Manager -> Universal Serial Bus controllers

    Right-click on all the USB devices and select uninstall. Then right-click on Universal Serial Bus controllers and select Scan for hardware changes. They should re-install. Then reconnect your external drives.

    Repost with results.

    -- Andy
  7. YuraJagov

    YuraJagov TS Rookie

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  8. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    You might also try running the DriveCleanup tool to see if it makes any difference (it helps clean problems caused by windows drive conflict errors) if that should be your problem. See [post=727106]How to use the DriveCleanupTool[/post]
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