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Google re-direct virus. Helped needed please

By podsticles ยท 5 replies
Aug 31, 2011
  1. Hi there,
    Like many others on here I'm having trouble when I click on any results that Google brings up on my Firefox or Chrome browsers. If I click on any of them, I'm redirected to a spam site. It's been happening more and more in the past few days. I've searched around online and looked for advice, but nothing has worked so far. I've downloaded AviraAntivirus and run a scan. A pop up came up saying a file was infected but before I could click 'Remove' the pop up disappeared and I don't know where I can find it again. I've also run a Malwarebytes full scan which said that nothing was infected.

    I haven't done anything else as I'm not really sure I know what I'm doing and I don't want to cause anymore damage. I can work my way around a computer but am certainly not an expert. I use Windows 7.
    If anyone could help I will be very grateful.
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Welcome to TechSpot! I'll be glad to help with the malware. Please note the following:

    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    • Please let me know if there is any change in the system.

    If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
    Please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
  3. podsticles

    podsticles TS Rookie Topic Starter

    Malwarebytes' Anti-Malware

    Database version: 7621

    Windows 6.1.7601 Service Pack 1
    Internet Explorer 8.0.7601.17514

    31/08/2011 18:17:28
    mbam-log-2011-08-31 (18-17-28).txt

    Scan type: Quick scan
    Objects scanned: 180143
    Time elapsed: 8 minute(s), 37 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
  4. podsticles

    podsticles TS Rookie Topic Starter

    Hi there,
    I did the GMER scan. At the end I clicked save and saved the log to the desktop but when I opened it there was nothing there. On the little side bar there are two check boxes....one for drive c and one for drive d. Only the c drive was checked when I opened it so I left it at that and did the scan. I do have a lot of stuff saved on the d-drive though. Can you advise?
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Please go on to the other steps. I'll have you run a program later that will show some of what GMER outputs.
  6. podsticles

    podsticles TS Rookie Topic Starter

    Thank you. Will have to do it on Friday when I'm next free. Will I have to repeat all the steps again if I'm using the computer in the meantime? Thank you for helping.
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