Help removing virus -- Google redirect virus

By Jazzdeol · 31 replies
Jan 8, 2013
  1. Jazzdeol

    Jazzdeol TS Rookie Topic Starter Posts: 21

    Results of screen317's Security Check version 0.99.57
    Windows Vista x86 (UAC is enabled)
    Out of date service pack!!
    Internet Explorer 7 Out of date!
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware version
    JavaFX 2.1.0
    Java 7 Update 11
    Java(TM) 6 Update 2
    Adobe Flash Player11.5.502.146
    Adobe Reader 8 Adobe Reader out of Date!
    Google Chrome 24.0.1312.52
    Google Chrome 24.0.1312.56
    ````````Process Check: objlist.exe by Laurent````````
    Microsoft Security Essentials MSMpEng.exe
    Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 5 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
    ````````````````````End of Log``````````````````````
  2. Jazzdeol

    Jazzdeol TS Rookie Topic Starter Posts: 21

    Farbar Service Scanner Version: 16-01-2013
    Ran by pam (administrator) on 25-01-2013 at 21:11:20
    Running from "C:\Users\pam\Downloads"
    Windows Vista (TM) Home Premium (X86)
    Boot Mode: Normal
    Internet Services:
    Connection Status:
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is offline is accessible.
    Yahoo IP is accessible. is accessible.
    Windows Firewall:
    Firewall Disabled Policy:
    System Restore:
    System Restore Disabled Policy:
    Security Center:
    Windows Update:
    Windows Autoupdate Disabled Policy:
    Windows Defender:
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.
    Windows Defender Disabled Policy:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    Other Services:
    File Check:
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll
    [2007-11-07 00:46] - [2007-11-07 00:46] - 0265912 ____A (Microsoft Corporation) 0D5AD0E71FF5DDAC5DD2F443B499ABD0
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit
    **** End of log ****
  3. Jazzdeol

    Jazzdeol TS Rookie Topic Starter Posts: 21

    C:\Qoobox\Quarantine\C\Program Files\Optimizer Pro\OptimizerPro.exe.vira variant of Win32/SpeedingUpMyPC applicationdeleted - quarantined
  4. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Update Adobe Reader

    You can download it from
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.


    We need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.


    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox -
    other browsers: (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!:
    Simple and easy ways to keep your computer safe and secure on the Internet:

    14. Please, let me know, how your computer is doing.
  5. Jazzdeol

    Jazzdeol TS Rookie Topic Starter Posts: 21

    ========== OTL ==========
    ========== COMMANDS ==========


    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: pam
    ->Temp folder emptied: 1320245 bytes
    ->Temporary Internet Files folder emptied: 1451922 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 71831405 bytes
    ->Flash cache emptied: 343 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 59386 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 71.00 mb


    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: pam
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    User: All Users

    User: Default

    User: Default User

    User: pam
    ->Java cache emptied: 0 bytes

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version log created on 01262013_224540

    Files\Folders moved on Reboot...

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
  6. Jazzdeol

    Jazzdeol TS Rookie Topic Starter Posts: 21

    Thank you so much for your help. computer seems to be running a lot better. will take on board all of your advice.
  7. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Way to go!! [​IMG]
    Good luck and stay safe :)

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