Help with HJT log

[marygg]

I've completed preliminary removal scans. Panda found nothing. Enclosed are 3 scan logs. Thanks for your help.

 

[LookinAround]

i'm not one of the malware removal experts but can give you some info as you need to rerun your logs for them cause i see in your log:

C:\Program Files\Trend Micro\Crusty.exe\HijackThis.exe

You want to rename the hijackthis executable filename to Crusty.exe. You should leave the folder names as they were originally. (if not sure what to do probably best to remove and reinstall then change executable filename and rerun)

 

[marygg]

Here is the HTJ log.

 

[LookinAround]

I was going to give you instruction to remove all the entries in the log which once referenced malware files that have since been fixed and the malware files removed. It's easy to remove these "stale" entries.

HOWEVER, there is one entry that bothers me. Alot. I think you are still infected. So i am going to let the removal experts handle your log and the problem. The entry i see that bothers me:
O2 - BHO: (no name) - {4987CB0A-AFEC-483F-A062-BC5DB376C890} - C:\WINDOWS\system32\tuvWmKaW.dll

I would be careful and avoid using ur computer in the meantime if possible

 

[kritius]

Is this the same computer that you posted about last time and didnt follow up on or the one before that?

Fix entries using HiJackThis

• Launch HiJackThis
• Click the Do a system scan only button
• Put a check next to the entries listed below

R3 - URLSearchHook: (no name) - {4FBB9890-5C49-449A-8F77-6BE7F3E5FC83} - (no file)
O2 - BHO: (no name) - {02F7EBED-81C6-4EE4-BD3F-27AB936B91CE} - C:\WINDOWS\system32\xxyaxVno.dll (file missing)
O2 - BHO: (no name) - {4987CB0A-AFEC-483F-A062-BC5DB376C890} - C:\WINDOWS\system32\tuvWmKaW.dll
O2 - BHO: (no name) - {6A9A2589-6E4A-4E0A-A70B-E350432D3577} - C:\WINDOWS\system32\cbXPiFya.dll (file missing)
O2 - BHO: (no name) - {9C676827-D66E-46F6-BF8D-121A8334D8EC} - C:\WINDOWS\system32\byXNeCuS.dll (file missing)
O2 - BHO: (no name) - {B6F8C202-1954-4614-9343-9C6C99E00329} - C:\WINDOWS\system32\ddaba.dll (file missing)
O2 - BHO: (no name) - {D2D868E9-F5C2-4330-A832-65CD881AA77A} - C:\WINDOWS\system32\xxyvuvww.dll (file missing)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O20 - Winlogon Notify: jkkjigf - jkkjigf.dll (file missing)
O20 - Winlogon Notify: mljjkhh - mljjkhh.dll (file missing)
O20 - Winlogon Notify: __c0089092 - C:\WINDOWS\system32\__c0089092.dat (file missing)

• IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
• Click the Fix checked button and close HiJackThis
• Reboot HijackThis if necessary

get a firewall as well, either,

• Comodo
• Kerio
• Online Armor
• Zonealarm

Post fresh HJT log after.

 

[marygg]

Not the same computer. I'm trying to learn how to do this stuff. I like it. Enclosed is hjt log 2.

 

[LookinAround]

kritius:

I have a question (just trying to get a better understand, as well)

I saw all the entries with "file missing" and, as i understand, are entries where malware file referenced had already been fixed/removed thus "file missing" and only need remove the entry

The one entry i noticed
O2 - BHO: (no name) - {4987CB0A-AFEC-483F-A062-BC5DB376C890} - C:\WINDOWS\system32\tuvWmKaW.dll doesn't say file missing but that .dll doesn't appear legit. Is it really there? I thought as a result would indicate some malware problem still exists?

 

[kritius]

Most of the time HijackThis will delete the files associated with BHO's, if it was still showing in the log then we would delete it manually.

Maryg, you say you are trying to learn, have you signed up anywhere?

Install one of the firewall I mentioned and then run ComboFix again and post a fresh log.

 

[marygg]

I didn't install a firewall because the owner of this machine won't understand how to use it and I would be getting phone calls.

The two logs are attached.

I was thinking about malware removal university, but I don't have programming training.

Thanks for your help.

 

[kritius]

You dont need programming, you might also check out,

http://www.geekstogo.com/forum/Would-like-to-learn-to-fight-malware-t4817.html

COMBOFIX-Script

• Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
  
  

  File::
  C:\WINDOWS\system32\urqOgGxx.dll.vir
  C:\WINDOWS\system32\4BCD4742D0.sys
  C:\WINDOWS\system32\xybeg.bak1
  C:\WINDOWS\system32\xybeg.bak2
  
  Folder::
  C:\VundoFix Backups

• Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
  
  
  
  
  
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
• When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

I would like you to do an online scan so that we can what else may be in your system,
Run Kaspersky online scanner
With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
Do not go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.

Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.

• The program will launch and then start to download the latest definition files.
• Once the scanner is installed and the definitions downloaded, click Next.
• Now click on Scan Settings
• In the scan settings make sure that the following are selected:
  o Scan using the following Anti-Virus database:
  o Extended (If available, otherwise use standard)
  o Scan Options:
  o Scan Archives
  o Scan Mail Bases
• Click OK
• Under select a target to scan, select My Computer
• The scan will take a while so be patient and let it run.
• Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
• Click the Save Report As... button (see red arrow below)
  
  
  
  
  
• In the Save as... prompt, select Desktop
• In the File name box, name the file
• In the Save as type prompt, select Text file (see below)
  
  
  
  
  
• Include the report in your next post.

 

[marygg]

The Kscan and combofixscan are attached. Thanks.

 

[kritius]

Ok then,

Empty the contents of this folder, but do not delete the folder itself,
C:\Documents and Settings\Diane Barrett\.housecall6.6\Quarantine

Delete the three tools from step 10 of the prelim instructions by dragging them to the recycle bin and then emptying it.

Please download the OTMoveIt2 by OldTimer.

• Double-click OTMoveIt2.exe.
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.

• Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
  
  You can find instructions on how to enable and re-enable system restore here:
  
  Windows XP System Restore Guide
  
  or
  
  Windows Vista System Restore Guide

Re-enable system restore with instructions from tutorial above

• Make your Internet Explorer more secure - This can be done by following these simple instructions:
• From within Internet Explorer click on the Tools menu and then click on Options.
• Click once on the Security tab
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
• Change the Download signed ActiveX controls to Prompt
• Change the Download unsigned ActiveX controls to Disable
• Change the Initialize and script ActiveX controls not marked as safe to Disable
• Change the Installation of desktop items to Prompt
• Change the Launching programs and files in an IFRAME to Prompt
• Change the Navigate sub-frames across different domains to Prompt
• When all these settings have been made, click on the OK button
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.

• Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
• Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
  
  This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:
  
  Instructions for Spybot S & D
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  
  A tutorial on installing & using this product can be found here:
  
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
• Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Thats you all good to go, good luck with the training.