Solved How do I get rid of this threat: Backdoor.Tidserv!inf

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Reply 13

I hope this helps, sorry.



Scan Statistics:
Scan Time: 28 seconds
Scan Targets: Commonly infected areas
Counts:
Total items scanned: 7,355
- Files & Directories: 1,301
- Registry Entries: 208
- Processes & Start-up Items: 5,615
- Network & Browser Items: 225
- Other: 4
- Trusted Files: 1,177
- Skipped Files: 44

Total security risks detected: 10
Total items resolved: 9
Total items that require attention: 1

Resolved Threats:
9 Tracking Cookies
Type: Anomaly
Risk: Low (Low Stealth, Low Removal, Low Performance, Low Privacy)
Categories: Tracking Cookies
Status: Fully Resolved
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Unresolved Threats:
Backdoor.Tidserv!inf
Type: Anomaly
Risk: High (High Stealth, High Removal, High Performance, High Privacy)
Categories: Virus
Status: Review
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2 Files
c:\windows\system32\drivers\iastor.sys - No action taken
c:\windows\system32\drivers\iastor.sys - Failed
1 Browser Cache
 
It may be false positive, but we better check...

Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
 
Good we checked.
Apparently a rootkit was present.

Restart computer and see, if Norton stopped complaining.
 
Reply 15

Is there a reason a rootkit would have infected my computer? By the way, what is a rootkit? Norton quit complaining and Windows FINALLY updated. Awesome!!!
 
There is really no way to say how it happened.
There are too many way a computer can get infected.

Rootkit: http://en.wikipedia.org/wiki/Rootkit

Make sure, you reset your restore points and you should be good to go.
Turn system restore off.
Restart computer.
Turn system restore on.

Good luck and stay safe :)
 
Reply 16

Thank you so much for ALL your help. I cannot believe that darn Backdoor.Tidserv!inf virus message is finally off of my computer. What a relief.

This was very helpful and educational process; you were extremely knowledgeable and patient through the whole process. THANKS!!!
 
You're very welcome
smiley_says_hello.gif
 
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