mom26gr8kids
Posts: 574 +0
I purchased a new computer (an Acer) last August, so it is about 18 months old. My computer runs Windows Vista. I recently tried installing a program and could not get it to run on my computer. I sent my dxdiag file to the tech support and they told me that I most likely needed to update my sound card since it is from March 2008. I attempted through the windows update screen to find updates and I also have tried to update drivers through the "find updated drivers" that is on my computer and both of those options tell me that my drivers/sound card are up to date. However, it is still possible that I can download something from the manufacturer website.
I have a Realtek soundcard, but the only way to download updates is to know what model # I have. The way they reccommend to do that is to unscrew the computer and look on the soundcard itself. The problem is that we have a very compact model and I would prefer not to go fishing around in such a small space. Is there a way to find the model of my sound card some other way? When I clicked on information about my sound card it says RTKVHDA.sys 6.00.0001.5591
Any information you can provide would be helpful. I actually doubt that updating my sound card will make the program work, but I want to be able to tell tech support that I did it and it didn't work. It isn't the sound of the program that's not working. When I click on the program it opens, but there is a dialog box with it that says "Guitar Praise stopped working", so nothing opens at all. I would think if it were the sound card I would be able to have the program open, but without sound.
Thanks
Kendra
I have a Realtek soundcard, but the only way to download updates is to know what model # I have. The way they reccommend to do that is to unscrew the computer and look on the soundcard itself. The problem is that we have a very compact model and I would prefer not to go fishing around in such a small space. Is there a way to find the model of my sound card some other way? When I clicked on information about my sound card it says RTKVHDA.sys 6.00.0001.5591
Any information you can provide would be helpful. I actually doubt that updating my sound card will make the program work, but I want to be able to tell tech support that I did it and it didn't work. It isn't the sound of the program that's not working. When I click on the program it opens, but there is a dialog box with it that says "Guitar Praise stopped working", so nothing opens at all. I would think if it were the sound card I would be able to have the program open, but without sound.
Thanks
Kendra