I have a hp deskjet 920c. Not USB. I'm running Windows xp pro with sp2. I think right around the time I downloaded sp2 I started to have problems printing.
If I print using Microsoft word it works fine. But if I try to print off mapquest or any other program it freezes.
I don't get any errors.
My Mouse works but I get the hour glass symbol so I can't click on anything.
Ctrl + Alt+ Del don’t work either.
But the lights for my Num Lock and Caps Lock both go on and off. I was told that if they do that my computer isn't frozen. So I left it alone for an hour and when I came back to the computer I still had the hourglass icon where my mouse pointer should be.
I have read about other printers freezing up and tried to change the spool setting in the printer/fax folder by going into my control panel but when I click on Printers and Faxes the folder will open but as soon as I click on anything, even the ‘X’ in the upper right corner it freezes up exactly like when I try to print.
Can someone please help me?
Thanks
If I print using Microsoft word it works fine. But if I try to print off mapquest or any other program it freezes.
I don't get any errors.
My Mouse works but I get the hour glass symbol so I can't click on anything.
Ctrl + Alt+ Del don’t work either.
But the lights for my Num Lock and Caps Lock both go on and off. I was told that if they do that my computer isn't frozen. So I left it alone for an hour and when I came back to the computer I still had the hourglass icon where my mouse pointer should be.
I have read about other printers freezing up and tried to change the spool setting in the printer/fax folder by going into my control panel but when I click on Printers and Faxes the folder will open but as soon as I click on anything, even the ‘X’ in the upper right corner it freezes up exactly like when I try to print.
Can someone please help me?
Thanks
