Solved I can’t open antivirus or any website related to it for windows

[Broni]

Fix result of Farbar Recovery Scan Tool (x86) Version: 21.07.2018
Ran by Quan (22-07-2018 19:35:58) Run:1
Running from C:\Users\Quan\Desktop
Loaded Profiles: Quan (Available Profiles: Quan)
Boot Mode: Normal

==============================================

fixlist content:
*****************
GroupPolicy: Restriction ? <==== ATTENTION
S3 wfpcapture; \SystemRoot\System32\drivers\wfpcapture.sys [X]
2015-07-10 04:25 - 2015-07-10 04:25 - 000058368 ____N (Microsoft Corporation) C:\Users\Quan\MiiniNBAeH.exe
2015-07-10 04:25 - 2015-07-10 04:25 - 000180736 ____N (Microsoft Corporation) C:\Users\Quan\AppData\Roaming\AnEB.exe
2015-07-10 04:25 - 2015-07-10 04:25 - 000058368 ____N (Microsoft Corporation) C:\Users\Quan\AppData\Roaming\zbEIkooQJeZ.exe
2018-07-20 10:30 - 2018-07-20 10:30 - 000000002 _____ () C:\Users\Quan\AppData\Local\imw.ini
2018-05-03 17:55 - 2018-05-03 17:55 - 000007224 _____ () C:\Users\Quan\AppData\Local\Temp\BullseyeCoverage-2-x86.dll
2018-02-01 08:54 - 2018-02-01 08:54 - 000290304 _____ (Microsoft Corporation) C:\Users\Quan\AppData\Local\Temp\CakeTubeSdk.Windows.Service.subinacl.exe
2018-07-22 12:10 - 2016-10-25 04:11 - 001537112 _____ (Microsoft Corporation) C:\Users\Quan\AppData\Local\Temp\dllnt_dump.dll
2017-09-08 12:04 - 2017-09-08 12:04 - 001856576 _____ (Oracle Corporation) C:\Users\Quan\AppData\Local\Temp\jre-8u151-windows-au.exe
2017-12-19 23:57 - 2017-12-19 23:57 - 001864256 _____ (Oracle Corporation) C:\Users\Quan\AppData\Local\Temp\jre-8u161-windows-au.exe
2018-05-01 17:11 - 2018-05-01 17:11 - 001884616 _____ (Oracle Corporation) C:\Users\Quan\AppData\Local\Temp\jre-8u171-windows-au.exe
2018-07-18 12:49 - 2018-07-18 12:49 - 001906040 _____ (Oracle Corporation) C:\Users\Quan\AppData\Local\Temp\jre-8u181-windows-au.exe
2018-07-20 10:24 - 2018-07-20 10:24 - 000355224 _____ (Lavasoft) C:\Users\Quan\AppData\Local\Temp\offer-FB4BFE09-89FC-4F4D-B3CD-D0B093DEF7816.exe
2018-05-28 16:42 - 2017-11-27 04:50 - 002458736 _____ () C:\Users\Quan\AppData\Local\Temp\Uninstall.exe
2018-07-21 09:07 - 2018-07-22 09:24 - 000958776 _____ (adaware) C:\Users\Quan\AppData\Local\Temp\WCU009.exe
2016-10-18 12:38 - 2018-01-25 21:21 - 006242320 _____ (Microsoft Corporation) C:\Users\Quan\AppData\Local\Temp\Windows10Upgrade.exe
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
Task: {44D7644E-7556-44BA-9BB3-961D09203FD4} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {5BAF4D51-D5BB-4FEE-B94D-01CFBBE1E69F} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {5D7BD0D3-2B1B-4BE8-BFD9-FE2FD7DD735D} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {661A2FBE-3BC8-43F5-9D6C-C82F916D75B9} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {7EE74B3B-100A-4C37-8F8E-CBE4E16A4295} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {81C1E26B-96F1-45B6-A1F4-AFD44FB79110} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {99FBC4AF-9D9B-4828-8D4F-F3BC6981C807} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {ACDDC380-4236-4D41-A555-51BF3F82403E} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {B02A304F-7F5C-4187-B9CD-3583855882D8} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {C8A9F023-4E6B-45DB-ADE0-4D75B947D010} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {FFE16032-2E3C-4233-AF54-9C53AA6D81A2} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION

*****************

C:\WINDOWS\system32\GroupPolicy\Machine => moved successfully
C:\WINDOWS\system32\GroupPolicy\GPT.ini => moved successfully
"HKLM\System\CurrentControlSet\Services\wfpcapture" => removed successfully.
wfpcapture => service removed successfully.
C:\Users\Quan\MiiniNBAeH.exe => moved successfully
C:\Users\Quan\AppData\Roaming\AnEB.exe => moved successfully
C:\Users\Quan\AppData\Roaming\zbEIkooQJeZ.exe => moved successfully
C:\Users\Quan\AppData\Local\imw.ini => moved successfully
C:\Users\Quan\AppData\Local\Temp\BullseyeCoverage-2-x86.dll => moved successfully
C:\Users\Quan\AppData\Local\Temp\CakeTubeSdk.Windows.Service.subinacl.exe => moved successfully
C:\Users\Quan\AppData\Local\Temp\dllnt_dump.dll => moved successfully
C:\Users\Quan\AppData\Local\Temp\jre-8u151-windows-au.exe => moved successfully
C:\Users\Quan\AppData\Local\Temp\jre-8u161-windows-au.exe => moved successfully
C:\Users\Quan\AppData\Local\Temp\jre-8u171-windows-au.exe => moved successfully
C:\Users\Quan\AppData\Local\Temp\jre-8u181-windows-au.exe => moved successfully
C:\Users\Quan\AppData\Local\Temp\offer-FB4BFE09-89FC-4F4D-B3CD-D0B093DEF7816.exe => moved successfully
C:\Users\Quan\AppData\Local\Temp\Uninstall.exe => moved successfully
C:\Users\Quan\AppData\Local\Temp\WCU009.exe => moved successfully
C:\Users\Quan\AppData\Local\Temp\Windows10Upgrade.exe => moved successfully
"HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers\igfxcui" => removed successfully.
HKLM\Software\Classes\CLSID\{3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => not found
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{44D7644E-7556-44BA-9BB3-961D09203FD4}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{44D7644E-7556-44BA-9BB3-961D09203FD4}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{5BAF4D51-D5BB-4FEE-B94D-01CFBBE1E69F}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5BAF4D51-D5BB-4FEE-B94D-01CFBBE1E69F}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{5D7BD0D3-2B1B-4BE8-BFD9-FE2FD7DD735D}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5D7BD0D3-2B1B-4BE8-BFD9-FE2FD7DD735D}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{661A2FBE-3BC8-43F5-9D6C-C82F916D75B9}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{661A2FBE-3BC8-43F5-9D6C-C82F916D75B9}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{7EE74B3B-100A-4C37-8F8E-CBE4E16A4295}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{7EE74B3B-100A-4C37-8F8E-CBE4E16A4295}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\Logon-5d" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{81C1E26B-96F1-45B6-A1F4-AFD44FB79110}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{81C1E26B-96F1-45B6-A1F4-AFD44FB79110}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxconfig" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{99FBC4AF-9D9B-4828-8D4F-F3BC6981C807}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{99FBC4AF-9D9B-4828-8D4F-F3BC6981C807}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxcontent" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{ACDDC380-4236-4D41-A555-51BF3F82403E}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{ACDDC380-4236-4D41-A555-51BF3F82403E}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{B02A304F-7F5C-4187-B9CD-3583855882D8}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{B02A304F-7F5C-4187-B9CD-3583855882D8}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\launchtrayprocess" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{C8A9F023-4E6B-45DB-ADE0-4D75B947D010}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{C8A9F023-4E6B-45DB-ADE0-4D75B947D010}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{FFE16032-2E3C-4233-AF54-9C53AA6D81A2}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{FFE16032-2E3C-4233-AF54-9C53AA6D81A2}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\Time-5d" => removed successfully.


The system needed a reboot.

==== End of Fixlog 19:36:19 ====

 

[Broni]

Last scans....

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center
• Windows Update
• Windows Defender
• Other Services

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Download Sophos Free Virus Removal Tool and save it to your desktop.

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View log file... (bottom left hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program

 

[Shadoewolf]

Results of screen317's Security Check version 1.014 --- 12/23/15
x86 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
`````````Anti-malware/Other Utilities Check:`````````
Java 8 Update 181
Java version 32-bit out of Date!
Google Chrome (67.0.3396.99)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Windows Defender MSMpEng.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamtray.exe
Windows Defender MpCmdRun.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C::
````````````````````End of Log``````````````````````

 

[Shadoewolf]

Farbar Service Scanner Version: 27-01-2016
Ran by Quan (administrator) on 22-07-2018 at 21:20:45
Running from "C:\Users\Quan\Downloads"
Microsoft Windows 10 Home (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Security Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\WINDOWS\system32\nsisvc.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\afd.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\tdx.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\tcpip.sys => File is digitally signed
C:\WINDOWS\system32\dnsrslvr.dll => File is digitally signed
C:\WINDOWS\system32\dnsapi.dll => File is digitally signed
C:\WINDOWS\system32\mpssvc.dll => File is digitally signed
C:\WINDOWS\system32\bfe.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\WINDOWS\system32\SDRSVC.dll => File is digitally signed
C:\WINDOWS\system32\vssvc.exe => File is digitally signed
C:\WINDOWS\system32\wscsvc.dll => File is digitally signed
C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
C:\WINDOWS\system32\wuaueng.dll => File is digitally signed
C:\WINDOWS\system32\qmgr.dll => File is digitally signed
C:\WINDOWS\system32\es.dll => File is digitally signed
C:\WINDOWS\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\WINDOWS\system32\ipnathlp.dll => File is digitally signed
C:\WINDOWS\system32\iphlpsvc.dll => File is digitally signed
C:\WINDOWS\system32\svchost.exe => File is digitally signed
C:\WINDOWS\system32\rpcss.dll => File is digitally signed


**** End of log ****

 

[Shadoewolf]

For the tfc I got a warning at the end of the scan that said crucial error

 

[Shadoewolf]

I keep getting error 1606 could not access network location data on sophos virus removal

 

[Broni]

Run this instead...

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Under "I want a free one-time scan with ESET Online Scanner" click on "Scan now" button.
• It'll download small file "esetonlinescanner_enu.exe".
• Double click on downloaded file.
• Click on Accept button.
• Checkmark "Disable detection of potentially unwanted applications".
• Click Scan
• Accept any security warnings from your browser.
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click List of found threats
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

 

[Shadoewolf]

For ESET it said no threats found but it didn't have a option to export to text file

 

[Shadoewolf]

And I cant close it either

 

[Broni]

Restart computer.

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

10. Please, let me know, how your computer is doing.

 

[Shadoewolf]

I reread the Step I misread it

 

[Broni]

Not sure what you're saying...

 

[Shadoewolf]

My computers going good so far thanks for helping me

 

[Broni]

Way to go!!
Good luck and stay safe