I have a strange HDD Problem

By JohnathanMonkey ยท 5 replies
Sep 28, 2007
  1. I recently purchased a western digital 320 gig. HDD. I put it in my comp and everything worked fine for about 4 days. I used the HDD as a backup for music and things. I turned on my comp. and on the first screen It had my original HDD(32756?), My CD Drives and then My new Hdd which out beside it had 0MB then it restarted and now it won't even show up in my computer? Can anyone plz. help me I would greatly appreicate it.

  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Go to the Western Digital website to download their latest drive fitness test... then see if you can run it. It is a quick way to look for defective drives.
    New Hard drives fail because they get damaged in shipping, or because of a defective chip on the back. Western Digital will replace it, if your vendor will not.
  3. JohnathanMonkey

    JohnathanMonkey TS Rookie Topic Starter

    So even if it has been in my computer they will still replace it? Also, will I need the reciept for them to replace it?
  4. SNGX1275

    SNGX1275 TS Forces Special Posts: 10,742   +421

    If it fails their fitness test they'll replace it, without a reciept, if it is still under warranty (which they can tell by the serial number).
  5. Tedster

    Tedster Techspot old timer..... Posts: 6,002   +15

    most new drives carry a 5 year warranty. New drives are known to fail. I hope you saved the receipt.
  6. SNGX1275

    SNGX1275 TS Forces Special Posts: 10,742   +421

    You don't need the receipt. Its all based on serial number, the companies know when the drive was made based on the serial number. They replace the drive regardless of whether you have the receipt or not.
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