Newbie here..... My father is terminally ill and I'm caring for him. The only thing that keeps me sane is my laptop. It's now got multiple blue screen errors. I'm beggin you to tell me what to do. I'm willing to reformat if I can copy my pictures first. (hopefully) Here's what I'm asking: 1. How to copy the pictures, the cd drive doesn't seem to be working. Is there anyway to get it working? Just another symptom of my woes. 2. How do I reformat, exactly? Errors/Blue Screens, etc. include svcntaux.exe (ap failed) ehtray.exe (ap failed) 0x8007043c BAD_POOL_CALLER 0x000000c2 swdsvc.exe - 0x0eedfade 0x7c812a5b BAD_POOL_HEADER 0x8E WIN32K.SYS BF80D405 BF800000 Datestamp 43446a58 Stop: 0x0000008E ( 0xC0000005, 0x80621B05, 0xF1027828, 0x00000000) Hope I got those all right. As you can see numerous prob. Alse I noticed that my orange light for my batterey was flashing. I reseated it and that went away. Seems like I remember starting to get some messaged about memory before all this happen. Recently downloaded: Spyware Doctor, Registry Mechanic, Google Toolbar, Google Earth, ScreenPrint, No hardware installs. Thanking you in advance for your time and expertise. (Windows XP Media Edition) Dell Inspiron 6000 - Was last reformatted in February by pros.