Dr Rosenrosen
Posts: 36 +0
Hi there-
Just downloaded iTunes 7 along with Quicktime. The download and install appears to be fine. However, once I launch iTunes after the installer I get an error that contains appcompat.txt & iTunes.exe.mdmp.
I checked the event viewer and here's what it says (all are Application Errors)
Entry 1:
Fault bucket 00470146.
Entry 2 :
Faulting application iTunes.exe, version 7.0.0.70, faulting module QuickTime.qts, version 7.1.3.100, fault address 0x00069b60.
Entry 3:
Windows cannot access the file C:\Program Files\QuickTime\QTSystem\QuickTime.qts for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program QuickTime because of this error.
Program: QuickTime
File: C:\Program Files\QuickTime\QTSystem\QuickTime.qts
Then, there's a Dr Watson file that says
The application, C:\Program Files\iTunes\iTunes.exe, generated an application error The error occurred on 09/14/2006 @ 18:51:59.171 The exception generated was c0000006 at address 66869B60 (QuickTime!DllMain)
So, I try to uninstall both quicktime & iTunes, and it won't let me do either. I simply get "Fatal Errors", or something along those lines.
Any ideas?
Thanks
Dr R
Also,
I've tried reinstalling each program in a standalone fashion. No dice
Just downloaded iTunes 7 along with Quicktime. The download and install appears to be fine. However, once I launch iTunes after the installer I get an error that contains appcompat.txt & iTunes.exe.mdmp.
I checked the event viewer and here's what it says (all are Application Errors)
Entry 1:
Fault bucket 00470146.
Entry 2 :
Faulting application iTunes.exe, version 7.0.0.70, faulting module QuickTime.qts, version 7.1.3.100, fault address 0x00069b60.
Entry 3:
Windows cannot access the file C:\Program Files\QuickTime\QTSystem\QuickTime.qts for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program QuickTime because of this error.
Program: QuickTime
File: C:\Program Files\QuickTime\QTSystem\QuickTime.qts
Then, there's a Dr Watson file that says
The application, C:\Program Files\iTunes\iTunes.exe, generated an application error The error occurred on 09/14/2006 @ 18:51:59.171 The exception generated was c0000006 at address 66869B60 (QuickTime!DllMain)
So, I try to uninstall both quicktime & iTunes, and it won't let me do either. I simply get "Fatal Errors", or something along those lines.
Any ideas?
Thanks
Dr R
Also,
I've tried reinstalling each program in a standalone fashion. No dice