New laptop, very slow Internet browsing

llieu520

TS Rookie
I bought a new laptop a few months ago, and ever since I bought it I struggled with this slow internet browsing, at first multiple sites wouldn't load up as fast as I wanted it to. hotmail.com would load up in 30 seconds, and sometimes it wouldn't load up at all. Sometimes it would be no data sent. This happens on certain sites. Some sites load up instantly, some doesn't. My IPod / my old HP laptop would run perfectly fine and better than this. Internet for gaming, downloading is perfectly fine.

My laptop model is Hp pavilion m6-1035dx !
Someone please help, much thanks is appreciated!!
 

jobeard

TS Ambassador
Typically, this is an issue with the DNS settings. The system will ask DNS#1 and wait for it to timeout before asking DNS#2.
That delay makes browsing very akward/slow.

Get a command prompt (start->run->cmd)
1) find your DNS settings
issue IPCONFIG /all
look for
Code:
DNS Servers . . . . . . . . . . . : 216.116.96.2
                                    216.52.254.1
                                    209.18.47.16
(yes, I have three)

2) try accessing each manually
Code:
nslookup google.com 216.116.96.2
nslookup google.com 216.52.251.1
nslookup google.com 209.18.47.16
(notice these are from the (1) results)
If any timeout, substitute 8.8.8.8 or 8.8.4.4
 

jobeard

TS Ambassador
That is your ROUTER address and is very typically the one shown (lazy router configuration software).

to find the TRUE DNS settings,
  • log into the router config page
  • log at the WAN side settings
and you will find
  • the public IP address of your router as assigned by your ISP
  • the DNS settings giving to the router
you can not change the first, but can change the latter
 

llieu520

TS Rookie
[FONT=Consolas]nslookup google.com 216.52.251.1
nslookup google.com 209.18.47.16[/FONT]

[FONT=Consolas]Those two both said timed out for me.[/FONT]
 

misor

TS Evangelist
If running windows 8 x64:
try to update appropriate network driver from: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5273902#N310
reboot if prompted.

if running windows 7 x64:
try to update appropriate network driver from: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5273902#N305
reboot if prompted.

try also to use other internet browsers like ie9 x64, ie9 x86, opera x64, opera x86, firefox 17.01, google chrome 23.0.1271.95 m.
 

jobeard

TS Ambassador
[FONT=Consolas]nslookup google.com 216.52.251.1[/FONT]
[FONT=Consolas]nslookup google.com 209.18.47.16[/FONT]
[FONT=Consolas]Those two both said timed out for me.[/FONT]
those are MY settings - - what happens for YOUR DNS values?