No IP, RPC server unavailable, need help

By adriof003 ยท 9 replies
Apr 1, 2010
  1. Hey here it goes..I have a Dell dimension desktop running Win XP and I did a virus scan with AVAST..the problems it picked up were put in the chest..well while it was finishing up I walked back in the room and I noticed it said acquiring address...I then tried to restore what was in the chest but that didn't work then I tried to do a system restore but realized I have no restore points because it had gotten shut of because of the total protection virus...I uninstalled AVAST but stil no IP then I googled up a bit on the problem and called my network server which is Time Warner and I tried IPconfig which shows I did IPconfig/renew and it says RPC server unavailable..I tried to turn on the DHCP as well as the RPC server both say error 1075...I tried CMD: Regedit and looking for the DHCP dependencies it shows tcpip,AFD, & NetBT...I think I have tried
    everything..unless y'all know something I've missed Please..please HELP..I do not have wireless the modem is running directly to the computer..right now I am using my families computer and mine hasn't been working for about 2 weeks
  2. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    OK, let's make something clear.
    Your computer lost internet connection after Avast removed some issues. Is that it?
    Everything else works?
  3. adriof003

    adriof003 TS Rookie Topic Starter

    yes that's true..the only thing wrong is No Internet connection after Avast removed issues
  4. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Let's see, if we can get your connection back...

    Make sure, your computer is set to obtain IP address automatically.
    1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
    2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
    3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
    4. For a wired network connection, right-click Local Area Connection, and then select Properties.
    For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
    5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol (TCP/IP), make sure it is checked, and then click Properties
    6. Click Obtain an IP Address Automatically, and then click OK.

    If that doesn't work...
    Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
    Reconnect everything.
    Restart computer.

    If that doesn't work, bypass router, and connect computer straight to the modem.

    If that doesn't work...
    Go Start>Run (Start search in Vista), type in:
    Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

    In Command Prompt window, type in following commands, and hit Enter after each one:
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /release
    ipconfig /renew

    Restart computer.

    If that doesn't work...
    Go Start>Run (Start search in Vista), type in:
    Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

    At Command Prompt, type in:
    netsh int ip reset reset.log
    Hit Enter.
    Type in:
    netsh winsock reset catalog
    Hit Enter.

    Restart computer.

    If that doesn't work...
    Download, install, and run WinSockFix: (doesn't work in Vista)
    Restart computer, and check again.

    If that doesn't work...
    Download Dial-A-Fix (DAF) (doesn't work in Vista):

    Have XP CD available in case DAF needs a file. Likely not!

    Check all boxes on the screen (clear any restrictions if it shows any)
    Then click GO!

    When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

    Here, one at a time, do the below:

    Reinstall BITS
    Reinstall Windows Firewall
    Repair Permissions
    Reset networking

    Watch for any File not found or other errors and make note as this may lead to the fix!

    Restart computer.
  5. adriof003

    adriof003 TS Rookie Topic Starter

    Ugghh..ok I just finished EVERYTHING you told me to do (which im appreciative of any help thanks) but none of it if you or anyone has anymore help its greatly getting ready to give up
  6. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Download following program on good computer and run it on bad computer.

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  7. adriof003

    adriof003 TS Rookie Topic Starter

    OK.. bad thing is I have to have an internet connection to even do the main what do I do now
  8. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    No, you don't have to have internet connection.
    Just run it.
  9. adriof003

    adriof003 TS Rookie Topic Starter

    I did run it but still No I out of luck or is there still any hope
  10. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    I need to see the log.
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