Odd thumbnail problem in XP

By Scythy
Aug 20, 2006
  1. my G/f is having a really strange problem I've never seen before in XP. Whenever she opens a folder that contains a thumbnailed avi, she gets the, "explorer has encountered an error" message. It only does this on avi files.

    Note, this is a fresh install of XP, after all the updates.

    Also, we tried the same XP install disc on my mothers comp, and it did the same thing. Thing is, I'm using that install right now, and it doesn't give me any problems.
  2. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    you may need the correct codecs to play such files.
  3. Spike

    Spike TS Evangelist Posts: 2,168

    It sounds like a DivX/Xvid compatibility issue.

    Uninstall both DivX and Xvid from add/remove programs, and then reinstall only the latest XviD codec. Current version is 1.1.0, and Xvid can play DivX encoded files anyway, so there's no need for the other.

    Let us know if this fixes the problem :)
  4. Peddant

    Peddant TS Rookie Posts: 1,446

    If you can live wthout thumbnail views,you can stop Windows trying(and failing) to produce them for video files -

    Go to Start/Run/and type regsvr32 /u shmedia.dll click ok.
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