More Specifically
For the complaint - At this time it is helpful to know specifically what was occurring and what changes have been made recently.
A freeze without a related error report indicates 'no mouse movement', 'ctl-alt-del' signal did not work, and restart was forced by the power switch. Is this accurate?
What applications were open at the time? What was the last action attempted or completed? What is most suspect?
In your first post, you asserted the health of the computer. Troubleshooting styles vary considerably: question recent changes or new applications; update everything, then re-check; reduce the number of extraneous startup applications to find the culprit; and fix the known problems identified by Bobbye.
At this time, if the problems identified by Bobbye have been addressed, then the next layer of the onion is presented.
For the complaint - At this time it is helpful to know specifically what was occurring and what changes have been made recently.
A freeze without a related error report indicates 'no mouse movement', 'ctl-alt-del' signal did not work, and restart was forced by the power switch. Is this accurate?
What applications were open at the time? What was the last action attempted or completed? What is most suspect?
In your first post, you asserted the health of the computer. Troubleshooting styles vary considerably: question recent changes or new applications; update everything, then re-check; reduce the number of extraneous startup applications to find the culprit; and fix the known problems identified by Bobbye.
At this time, if the problems identified by Bobbye have been addressed, then the next layer of the onion is presented.