PC won't start - error 7

By Mike Wicks
Jun 27, 2015
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  1. Hi,

    I have an older Dell XPS 400 computer. When I attempt to start my PC, I'm getting a "ERROR 7" message. I ran a hard drive diagnostics and it returned the following message:
    "Fail - Return Code 7 - Reason Code HYBJL91FZFE".
    Following are the specs, as I know them, of my PC:
    Dell XPS 400 computer.
    Running Windows XP
    Samsung Hard Drive Model # HD160JJ/P
    7200 rpm
    Note: Cannot download the suggested utility, Download TSG SysInfo, because I can't start computer.

    I've read that Error 7 indicates that the Hard Drive has failed; is that true, and do I need to get another Hard Drive? Also, I have looked and looked for the "Reason Code" shown above and have no idea what that means??

    I would really appreciate any help anyone could give me on this as I need my computer. Thanking you, in advance!

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    I can imagine that this computer is quite old. It is very possible that the boot hard drive has failed. Yes, you will need a new hard drive and to have XP reloaded... it may be time for a new computer:(
  3. Mike Wicks

    Mike Wicks TS Rookie Topic Starter

    Thanks for your response. Guess I'll get a new pc if getting a new hard drive won't help? What ya think?
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    If you have an XP install disk you can install a new drive and install XP fresh. XP is no longer supported and I trashed all my XP disks over a year ago. I'm using Windows 10 now :)

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