Persistent Stop error..

By cjlaver
Jan 10, 2010
  1. Persistent Stop error..1000007e

    Hello! Usually I get all the help I need reading others' posts, but this one has me baffled.

    I have a persistent stop error on a new (1 month old) laptop that occurs:

    • running "graphics intensive" programs (COD4, Warcraft 3)
    • running firefox on an external monitor via HDMI
    • when randomly running the furmark graphics utility

    It is not generally immediately repeatable, and happens anywhere from 3 minutes to 3 hours into any of the above operations. It has been happening since I received the computer.

    I have tried the following solutions:
    • isolating the memory/processor by running stress tests
    • isolating the graphics card by running benchmarking software
    • isolating the hard disk using a disk check utility for SSD
    • run preboot diagnostics
    • spent 17 hours (I started the tally after the first call of 3 hours) on the phone with dell tech support
    • reinstalled the operating system/reformatted the hard disk (twice)
    • on one reinstall used the drivers from the device manufacturers, on the other, used the drivers from (both yielded the same result)
    • flashed bios

    I am running:
    Windows 7 Ultimate 64 bit
    Intel Core 2 Extreme Q9300 @ 2.53
    8 GB RAM
    NVIDIA Board
    Dual ATI Mobility Radeon HD 4870 cards
    256 GB SSD Hard Disk (Samsung)
    Dell/Alienware M17x

    All drivers are now up to date from

    Here's the bluescreen:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80002F17E89
    BCP3: FFFFF880009A9998
    BCP4: FFFFF880009A91F0
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    I have attached the latest minidump file. Any assistance would be greatly appreciated! Dell seems convinced it's a video card problem (and wants to replace both). I am not sure - the random-ness of it makes me think RAM or even bad sectors in the hard drive (both of which were "disproven" by the check disk utility and the RAM/CPU stress test.

    I saw an article from microsoft support (after following a link from saying my stop error was related to a "timing issue" in XP and that a patch was issued. Could there be another timing issue with windows 7? Unfortunately I have not found a comparable guide to stop messages for windows 7.

    Again, thanks very much for bearing with me, I appreciate any feedback.

    Attached Files:

  2. cjlaver

    cjlaver TS Rookie Topic Starter

    Looks like a memory error- thanks!
  3. JessicaD

    JessicaD TS Rookie Posts: 17


    Microsoft does have an official Windows 7 Support Forum located here . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assistance and feedback.

    Microsoft Windows Client Team
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