Photoshop CS2 scanning problem

By lamensterms
Aug 3, 2006
  1. recently i have not been able to scan using adobe photoshop cs2. i go to import and my scanner is available. but when i try to scan i get a message that says i have no scanner installed. i have uninstalled and reinstalled my scanner but it has not helped. i have a HP Officejet G85 all in one printer and scanner. it is listed in my device manager and in both printer and scanner areas of the control pannel. printing isnt a problem, but i cannot scan.

    im running XP with a 3gig CPU with 1gig ram and an 80gig HDD.
    any help is much appreciated.
    if i should move this thread to the hardware forum, please let me know.
  2. Mictlantecuhtli

    Mictlantecuhtli TS Evangelist Posts: 4,345   +11

    Can you scan with other applications?

    Is "Windows Image Acquisition" service running?
  3. lamensterms

    lamensterms TS Rookie Topic Starter Posts: 72

    i tried scanning with publisher, microsoft scan wizard and the hp scaning utility and none of them worked. but i was able to scan with roxio image import. how can i find out if WIA is active? is it just an svchost?
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