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Please help with malware removal

By tgopon ยท 14 replies
Jul 4, 2010
  1. Hi,
    I would first like to thank whomever will be taking on the task of helping get rid of this annoying virus. I have gone through the necessary steps and will attach the logs from the programs that I ran on my computer. Please let me know how I can proceed with getting rid of this thing. Thank you so much


    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 53,876   +370

    What are the symptoms?

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  3. tgopon

    tgopon TS Rookie Topic Starter



    Thanks for your help. I have attached the log file to this post. Also the symptoms I was having started as opening of porn sites and not opening certain websites: such as my email. Now everytime I try opening a web browser a window comes up that says," proxy server refused connection." At one point it wouldn't let me open itunes. So that is about it. Let me know if you have any other questions. Thanks


    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 53,876   +370

    What browser are we talking about here?
    Did you try another browser to see, if same thing happens?
    Where are you posting from?

    Combofix log shows:
    Please, move Combofix file to your desktop as my instructions say.

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    c:\users\Tobias The Most\AppData\Local\rpembvup
    uInternet Settings,ProxyServer = http=
    FF - prefs.js: network.proxy.http -
    FF - prefs.js: network.proxy.http_port - 49201
    FF - prefs.js: network.proxy.type - 1

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
  5. tgopon

    tgopon TS Rookie Topic Starter



    I am posting from Milwaukee, WI and my buddies computer depending on where you were coming from with that question:) Also Firefox is the browser that is "refusing" to have me connect to certain websites except my email. I started by trying internet explorer and that also didn't work. However, over the last two days internet explorer has been working and I was able to access my post from my computer today. However, now again internet explorer is not working and I have to use my buddies computer again. I have attached the file. Let me know if there is anything else you need to know. Thanks


    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 53,876   +370

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    1. Click Start>Run (Start>"Start search" in Vista).

    2. Type in (or copy and paste):

    cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

    and press Enter.

    3. Notepad will open.

    4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.
  7. tgopon

    tgopon TS Rookie Topic Starter

    Notepad message


    This is the info on the notepad as you requested. I also was thinking about uninstalling firefox since internet explorer is working well for me now. Let me know what you think. I haven't done it yet. Thanks


    Pinging google.com [] with 32 bytes of data:

    Reply from bytes=32 time=37ms TTL=50

    Reply from bytes=32 time=41ms TTL=50

    Reply from bytes=32 time=36ms TTL=50

    Reply from bytes=32 time=41ms TTL=50

    Ping statistics for

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 36ms, Maximum = 41ms, Average = 38ms
  8. Broni

    Broni Malware Annihilator Posts: 53,876   +370

    You definitely have connection.
    Still same problem with both browsers?
  9. tgopon

    tgopon TS Rookie Topic Starter



    I can use Internet Explorer without problem right now. However, I have limited access to websites using firefox. Should I uninstall firefox and then reinstall? Anything else I could try? thanks

  10. Broni

    Broni Malware Annihilator Posts: 53,876   +370

    Not yet.
    I can see possible issue.

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:

    drivers32 /all
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  11. tgopon

    tgopon TS Rookie Topic Starter


    I have attached the notepad files as you requested. Thanks


    Attached Files:

  12. Broni

    Broni Malware Annihilator Posts: 53,876   +370

    Update your Java version here: http://www.java.com/en/download/installed.jsp
    Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista/7).


    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\System32\DRIVERS\nwlnkfwd.sys -- (NwlnkFwd)
      DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\System32\DRIVERS\nwlnkflt.sys -- (NwlnkFlt)
      DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Windows\System32\DRIVERS\ipinip.sys -- (IpInIp)
      DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Users\TOBIAS~1\AppData\Local\Temp\catchme.sys -- (catchme)
      FF - prefs.js..network.proxy.http: ""
      FF - prefs.js..network.proxy.http_port: 49201
      FF - prefs.js..network.proxy.type: 1
      O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
    • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
  13. tgopon

    tgopon TS Rookie Topic Starter

    OTL Fix and JAVA update


    I have attached the notepad text you requested. Are we getting close? Thanks for all your help.


    Attached Files:

  14. Broni

    Broni Malware Annihilator Posts: 53,876   +370

    Last scan....

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
  15. Broni

    Broni Malware Annihilator Posts: 53,876   +370

    Are you still out there?
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