Problem trying to access a backup file made with Acronis True Image

By jcroot
Feb 13, 2010
  1. Hello guys!

    I am currently having a problem accessing a Windows XP backup that I made few months ago with “Acronis True Image”.

    This is the situation, few months ago I decided to give it a try to Windows 7 so I removed Windows XP SP3 Pro from my Desktop PC, before doing this I installed “Acronis True Image” backup software in order to backup my Windows XP Partition to my external Hard Drive. Now that I have Windows 7 all good, I mounted my Windows XP partition backup with Acronis True Image, but for some reason I am not been able to access my Windows XP User folder ( I:\Documents and Settings\My Username ), I am able to access all my other usernames except this one which had a user account password. The error message that I am getting is:

    “You don't currently have permission to access this folder.
    Click continue to permanently get access to this folder.”

    When I click "Continue" I get this error message:

    “You have been denied permission to access this folder.
    To gain access to this folder you will need to use the "security tab".

    So I right click the folder, Properties, Security Tab, Advanced, Owner... when I click "Edit" I get this message:

    “You only have permission to view the current owner on User name”

    I also followed this guide (

    but when I enter this command:

    takeown /f filepath I am having problem with the filepath since I believe my file path is: I:\Documents and Settings\User name

    This is the error message that I get when entering the above command:
    Error: Invalid argument/option - "and"-

    Hopefully somebody can give me a hand with this, I really need to gain access to my backup partition.

    Many Thanks!
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Instead of choosing "Mount" in the Acronis submenu, try Explore (or something similar). Otherwise, if you do use the "mount" option i (think) you need to mount in read/write mode in order to change the Windows ownership / security options
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