Solved Rebooted and Windows Password is not correct

OTL Extras logfile created on: 08/06/2014 8:36:51 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\DeAnna\Desktop
64bit- Professional Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: MM/dd/yyyy

3.90 Gb Total Physical Memory | 2.65 Gb Available Physical Memory | 67.75% Memory free
7.81 Gb Paging File | 6.60 Gb Available in Paging File | 84.54% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 447.15 Gb Total Space | 393.48 Gb Free Space | 88.00% Space Free | Partition Type: NTFS

Computer Name: DEANNA-PC | User Name: DeAnna | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.html[@ = htmlfile] -- C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation)
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)
.html [@ = htmlfile] -- C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation)

[HKEY_USERS\S-1-5-21-1401724913-4270857789-2429652485-1000\SOFTWARE\Classes\<extension>]
.html [@ = ChromeHTML] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [print] -- rundll32.exe %SystemRoot%\system32\mshtml.dll,PrintHTML "%1" (Microsoft Corporation)
http [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
https [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\system32\rundll32.exe" "C:\Windows\system32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
http [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
https [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
"FirewallDisableNotify" = 0
"AntiVirusDisableNotify" = 0
"UpdatesDisableNotify" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

========== Firewall Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{000CF85B-528D-46D3-98AF-00E0C0F63BFB}" = lport=445 | protocol=6 | dir=in | app=system |
"{09E77537-285C-4CBA-A912-603249000866}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{1076E372-C095-4B8A-8738-B4A818331765}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | name=@firewallapi.dll,-28539 |
"{1803E298-4F63-4E62-A01F-718FD4DCC88C}" = rport=1900 | protocol=17 | dir=out | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{1BFA0054-3D84-4DC5-819C-716F27FC0410}" = lport=5353 | protocol=17 | dir=in | app=c:\program files (x86)\google\chrome\application\chrome.exe |
"{2358E220-D09C-4EB6-BB5C-81B1F61435EF}" = lport=10243 | protocol=6 | dir=in | app=system |
"{26E27D0E-9AF1-4F60-9390-303B4A69B1F1}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{3CC0D839-5B55-4D0F-AEB1-D4E54FC06CB5}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{55BFBA35-E56C-47DE-ABCB-24A9F82C9B25}" = rport=10243 | protocol=6 | dir=out | app=system |
"{5F37A5B1-E745-44A1-B094-AE202556BD4C}" = lport=2869 | protocol=6 | dir=in | app=system |
"{71D98D8A-75DB-4AF3-9CAE-89667E659441}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{7AA55F61-5A4A-4BC7-AC58-D23CB4714E7B}" = lport=6004 | protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\outlook.exe |
"{9F2B120A-C083-48EE-99AD-214AB87765AF}" = rport=2177 | protocol=6 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{B0B45E4B-282B-48F6-AA9E-73E130044204}" = rport=137 | protocol=17 | dir=out | app=system |
"{B5648E47-CA62-4987-9167-DBDE3EC19F61}" = lport=2177 | protocol=6 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{C23991A1-0CF0-42C0-ADDA-BF12CEA42BC1}" = lport=139 | protocol=6 | dir=in | app=system |
"{CAD40B4A-7D74-48C1-84A9-14B8E303B919}" = rport=139 | protocol=6 | dir=out | app=system |
"{DF307F2E-4CBE-436D-A765-61D80AC52EF7}" = lport=138 | protocol=17 | dir=in | app=system |
"{E27F74BE-3F13-4C06-8019-708491405D84}" = rport=138 | protocol=17 | dir=out | app=system |
"{E544168D-BB3F-43EF-8333-7C4702397F97}" = rport=445 | protocol=6 | dir=out | app=system |
"{EA150683-53F7-43B1-A58A-14869A057FB0}" = lport=2177 | protocol=17 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{F50B8A8B-55E6-4F9A-BE8E-E2B01E1FDC6B}" = lport=137 | protocol=17 | dir=in | app=system |
"{FA3FB616-CFA0-45CF-B7D2-975FCE38EB2C}" = rport=2177 | protocol=17 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{FC966A5E-DAD8-4798-AC29-BFE92EB6DA5D}" = lport=808 | protocol=6 | dir=in | svc=nettcpactivator | app=c:\windows\microsoft.net\framework64\v4.0.30319\smsvchost.exe |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{0BD88E8F-9129-4F86-A70D-DED0CB7B90E9}" = protocol=6 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{1C20BBF1-10B2-4BE6-B96E-3AA0820BD3B2}" = protocol=17 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{22F238CF-83D9-468D-A2DB-737428085D5B}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{24B8F9A2-7452-4AB0-8BB2-88481A2486AC}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{2C10F604-27A9-4655-AAAA-A0D71F34B354}" = protocol=1 | dir=out | name=@firewallapi.dll,-28544 |
"{32F7ADAE-1D23-4513-BE72-A95A815C4726}" = dir=in | app=c:\program files (x86)\common files\apple\apple application support\webkit2webprocess.exe |
"{34496D52-06DB-4CF5-AC48-E385A293A8F0}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{35F51525-8646-4798-A857-186EB42AA5CC}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{3FA367D8-62C6-44F9-868A-D4F39C53B3A3}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{512DD6D4-0717-42B1-9D8C-6ACEDE70C460}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{6D152007-A5FF-4B24-8766-0A8B1B47C054}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{722BD808-EB4B-4597-BD5F-F537EDAC34AD}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\groove.exe |
"{84D8D56D-A1DD-4585-8DC6-13C0D069F9A1}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{8979DBF2-B201-4815-84C7-12223B2CA2E9}" = protocol=6 | dir=out | app=system |
"{8F450B5C-FD86-4FAC-9E87-7CB1422FDF27}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe |
"{8FBA946D-E6B9-4DB6-BAB9-DFE8055F4216}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{91A9A9A0-63EA-43EA-94EC-90F72F35A843}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office12\groove.exe |
"{9D6758A0-AC70-488D-B99C-8F53A80848EC}" = protocol=58 | dir=out | name=@firewallapi.dll,-28546 |
"{9FA5CE15-8823-4F9A-B077-A12B920D3F24}" = protocol=6 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{A220DD82-3F21-4A23-876C-07800A8EB732}" = protocol=6 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{A4148E37-D0E4-435E-8BB5-2C99314903A0}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{A604694D-BE6E-42A4-8200-6B5EEAD41D19}" = protocol=1 | dir=in | name=@firewallapi.dll,-28543 |
"{A976A646-7E8E-49FD-B399-120D6983F7E8}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office12\onenote.exe |
"{BB1D7C33-255C-412E-A177-B68FA5E04691}" = protocol=17 | dir=in | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{CE067ED2-E976-455F-B1F9-023C13B62D0B}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{D6B36CAE-054B-4552-86F6-7CADEC42751C}" = protocol=17 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{E89C6270-945E-4E45-AC57-208A68124667}" = protocol=58 | dir=in | name=@firewallapi.dll,-28545 |
"{E936C142-31C3-477C-8BB1-3414470AC196}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{1D8E6291-B0D5-35EC-8441-6616F567A0F7}" = Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
"{257CF3C8-DB9E-6C1A-FE68-B0840E53D098}" = AMD Catalyst Install Manager
"{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}" = Apple Mobile Device Support
"{4AE29B5C-87B1-3C4E-8E15-17B83BA745CB}" = Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
"{503F672D-6C84-448A-8F8F-4BC35AC83441}" = AMD APP SDK Runtime
"{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
"{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}" = Bonjour
"{7AA348CE-190E-416B-839E-68E33CFEB580}" = Broadcom NetXtreme-I Netlink Driver and Management Installer
"{7DEBE4EB-6B40-3766-BB35-5CBBC385DA37}" = Microsoft .NET Framework 4.5.1
"{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007
"{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007
"{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
"{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033" = Microsoft .NET Framework 4.5.1
"{F4404AFD-2EF3-40C1-8C09-29E5F3B6972B}" = Intel® Trusted Connect Service Client
"CCleaner" = CCleaner
"Defraggler" = Defraggler
"Microsoft Visual Studio 2010 Tools for Office Runtime (x64)" = Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
"PC-Doctor for Windows" = My Dell

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0185F241-4023-4C03-A464-93AD359CD684}" = Emdat Runtime Components - Version 1.4.710 (Admin)
"{04C4B49D-45D9-4A28-9ED1-B45CBD99B8C7}" = System Requirements Lab for Intel
"{0B799160-49B9-43D5-929D-B048C82D22C6}" = EditScript MT
"{1C8646E4-DC54-4E6D-95EA-C3524B09223E}" = Ready Reference Bookshelf
"{26A24AE4-039D-4CA4-87B4-2F83217045FF}" = Java 7 Update 67
"{29DB2B0C-1F20-4CCA-9E60-BA608C5CE2DF}" = EditScript MT Prerequisite Components
"{2B12B477-056B-48B2-9666-9FAF2ADB04ED}" = Sound Blaster Audigy Fx
"{2B7CBE1D-9C23-4331-893E-B63A3B75BA91}" = Stedman's Medical & Surgical Equipment Words, 5th Edition, on CD-ROM
"{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}" = eReg
"{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1" = CloudReading
"{46F044A5-CE8B-4196-984E-5BD6525E361D}" = Apple Application Support
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{52272D09-08E0-4A57-BC14-BC09F5D7AE26}" = Sound Blaster Audigy Fx Extras
"{565A90B3-C226-4258-8A94-4682F388960D}" = EditScript MT Crash Handler
"{587B7A6F-CA1F-4639-9083-16F9BB2363B4}" = Sound Blaster X-Fi Go! Pro
"{65153EA5-8B6E-43B6-857B-C6E4FC25798A}" = Intel(R) Management Engine Components
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{7F510E46-A10E-4B29-8096-16415E0F1893}" = EditScript MT
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_ENTERPRISE_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_ENTERPRISE_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_ENTERPRISE_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{664655D8-B9BB-455D-8A58-7EAF7B0B2862}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-002A-0409-1000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-0030-0000-0000-0000000FF1CE}" = Microsoft Office Enterprise 2007
"{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2007
"{90120000-00BA-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0114-0409-0000-0000000FF1CE}" = Microsoft Office Groove Setup Metadata MUI (English) 2007
"{90120000-0114-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0116-0409-1000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In
"{A92A4DB0-CD37-42D1-BE1D-603D53C24328}" = Intel(R) Processor ID Utility
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AC76BA86-7AD7-1033-7B44-AB0000000001}" = Adobe Reader XI (11.0.07)
"{AC7E7905-8C59-4806-A96D-30936A2B1FC5}" = Citrix Online Launcher
"{AD3E0BCD-A2D2-4577-BD45-CFF378BBE36E}" = EditScript MT 11
"{B9ECA41B-55CC-4654-B6B5-6731D009EC69}" = NTI Backup Now EZ
"{C21D5524-A970-42FA-AC8A-59B8C7CDCA31}" = QuickTime
"{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1" = Auslogics DiskDefrag
"{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}" = Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
"{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}" = Intel(R) Processor Graphics
"{F54B3AE5-F272-43D5-B006-340FD5EEC996}" = Emdat Spellcheck Component - Version 1.2.83 (Admin)
"{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}" = Realtek Ethernet Controller All-In-One Windows Driver
"{FCB3772C-B7D0-4933-B1A9-3707EBACC573}" = Intel(R) SDK for OpenCL - CPU Only Runtime Package
"{FECE09D0-EEAE-47F5-BECF-29D914562B03}" = Stedman's OB-GYN & Pediatric Words, Includes Neonatology, 5th Edition, on CD-ROM
"ActiveTouchMeetingClient" = Cisco WebEx Meetings
"Adobe Flash Player ActiveX" = Adobe Flash Player 14 ActiveX
"ENTERPRISE" = Microsoft Office Enterprise 2007
"Foxit Reader_is1" = Foxit Reader
"Google Chrome" = Google Chrome
"InstallShield_{8F73DC53-04A6-4D35-B876-0DDB3C136A6B}" = Stedman's Plus Standard Edition
"InstallShield_{B9ECA41B-55CC-4654-B6B5-6731D009EC69}" = NTI Backup Now EZ
"InstallShield_{C21D5524-A970-42FA-AC8A-59B8C7CDCA31}" = QuickTime
"Malwarebytes Anti-Malware_is1" = Malwarebytes Anti-Malware version 2.0.2.1012
"Mozilla Thunderbird 24.6.0 (x86 en-US)" = Mozilla Thunderbird 24.6.0 (x86 en-US)
"MozillaMaintenanceService" = Mozilla Maintenance Service
"MP3 Rocket" = MP3 Rocket
"NIS" = Norton Internet Security
"Scribe" = Express Scribe
"Spark 2.6.3.12555" = Spark 2.6.3.12555
"ST5UNST #1" = Calculator
"Stedman's Cardiovascular & Pulmonary Words" = Stedman's Cardiovascular & Pulmonary Words 1.0
"Stedman's Dermatology & Immunology Words 3E" = Stedman's Dermatology & Immunology Words 3E 1.0
"Stedman's Electronic Medical Dictionary 7.0" = Stedman's Electronic Medical Dictionary 7.0
"Stedman's Equipment Words" = Stedman's Equipment Words 1.0
"Stedman's GI & GU Words 4E" = Stedman's GI & GU Words 4E 1.0
"Stedman's Neurology & Neurosurgery Words, 4E" = Stedman's Neurology & Neurosurgery Words, 4E 1.0
"Stedman's Oncology Words, 5E" = Stedman's Oncology Words, 5E 1.0
"Stedman's Ophthalmology Words, 4E" = Stedman's Ophthalmology Words, 4E 1.0
"Stedman's Organism's & Infectious Disease Words" = Stedman's Organism's & Infectious Disease Words 1.0
"Stedman's Orthopaedic & Rehab Words 5E" = Stedman's Orthopaedic & Rehab Words 5E 1.0
"Stedman's Pathology & Lab Medicine Words 4E" = Stedman's Pathology & Lab Medicine Words 4E 1.0
"Stedman's Plastic Surgery Words 4E" = Stedman's Plastic Surgery Words 4E 1.0
"Stedman's Psychiatry Words, 4E" = Stedman's Psychiatry Words, 4E 1.0
"SysInfo" = Creative System Information
"Uninstaller_B37B2000_Plastic Surgery Words 4E" = Plastic Surgery Words 4E (Shared Components)
"Uninstaller_B3847000_Pathology & Lab Medicine Words" = Pathology & Lab Medicine Words (Shared Components)
"Uninstaller_B3B4C000_Stedman's Orthopaedic & Rehab Words 5e" = Stedman's Orthopaedic & Rehab Words 5e (Shared Components)
"Uninstaller_B3DDC000_Stedman's Neurology & Neurosurgery Words, 4th edition" = Stedman's Neurology & Neurosurgery Words, 4th edition (Shared Components)
"Uninstaller_B41C0000_Stedman's Electronic Medical Dictionary, version 7.0" = Stedman's Electronic Medical Dictionary, version 7.0 (Shared Components)
"Uninstaller_B4A21000_Stedman's Oncology Words, 5th Edition" = Stedman's Oncology Words, 5th Edition (Shared Components)
"Uninstaller_B501B000_Stedman's Psychiatry Words, 4th edition" = Stedman's Psychiatry Words, 4th edition (Shared Components)
"Uninstaller_B503F000_Stedman's Ophthalmology Words, 4e" = Stedman's Ophthalmology Words, 4e (Shared Components)
"Uninstaller_B5223000_Stedman's Plus Spellchecker 2008 Standard Edition" = Stedman's Plus Spellchecker 2008 Standard Edition (Shared Components)
"Uninstaller_B5393000_Stedman's Medical & Surgical Equipment" = Stedman's Medical & Surgical Equipment (Shared Components)
"Uninstaller_B5E2C000_Stedman's OB-GYN & Pediatric Words, Includes Neonatology, 5th E" = Stedman's OB-GYN & Pediatric Words, Includes Neonatology, 5th E (Shared Components)
"WaveStudio 7" = Creative WaveStudio 7

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-1401724913-4270857789-2429652485-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"9204f5692a8faf3b" = Dell System Detect
"GoToMeeting" = GoToMeeting 6.0.0.1259

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 08/06/2014 9:28:19 PM | Computer Name = DeAnna-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll".
Dependent
Assembly Avast.VC110.CRT,processorArchitecture="x86",publicKeyToken="2036b14a11e83e4a",type="win32",version="11.0.60610.1"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 08/06/2014 9:29:47 PM | Computer Name = DeAnna-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll".
Dependent
Assembly Avast.VC110.CRT,processorArchitecture="x86",publicKeyToken="2036b14a11e83e4a",type="win32",version="11.0.60610.1"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 08/06/2014 9:35:27 PM | Computer Name = DeAnna-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll".
Dependent
Assembly Avast.VC110.CRT,processorArchitecture="x86",publicKeyToken="2036b14a11e83e4a",type="win32",version="11.0.60610.1"
could not be found. Please use sxstrace.exe for detailed diagnosis.

[ OSession Events ]
Error - 11/09/2013 11:56:12 PM | Computer Name = DeAnna-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 13942
seconds with 60 seconds of active time. This session ended with a crash.

Error - 03/12/2014 5:16:21 PM | Computer Name = DeAnna-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6690.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 7921
seconds with 60 seconds of active time. This session ended with a crash.

Error - 03/13/2014 12:56:54 PM | Computer Name = DeAnna-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6690.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 66617
seconds with 60 seconds of active time. This session ended with a crash.

Error - 07/16/2014 10:02:12 AM | Computer Name = DeAnna-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 0
seconds with 0 seconds of active time. This session ended with a crash.

Error - 07/26/2014 11:15:07 PM | Computer Name = DeAnna-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 20
seconds with 0 seconds of active time. This session ended with a crash.

Error - 08/02/2014 9:36:09 PM | Computer Name = DeAnna-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6700.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9617
seconds with 180 seconds of active time. This session ended with a crash.


< End of report >
 
redtarget.gif

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
Code:
:OTL
IE:64bit: - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://start.mysearchdial.com/resul...FtCyDzytBtN1L1CzutDzytDtCtG1T&cr=555178625&ir=
O3 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O15 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..Trusted Domains: aspescription.com ([]* in Trusted sites)
O15 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..Trusted Domains: dell.com ([]* in Trusted sites)
O15 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..Trusted Domains: emdat.com ([]https in Trusted sites)
O15 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..Trusted Domains: escription.com ([]* in Trusted sites)
O15 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..Trusted Domains: mytranscriptions.com ([]https in Trusted sites)


:Services

:Reg

:Files
C:\FRST

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • You will get a log that shows the results of the fix. Please post it.

NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.

Last scans...

redtarget.gif
Download Security Check from here or here and save it to your Desktop.
  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.


redtarget.gif
Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

redtarget.gif
Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
  • Double click on TFC.exe to run the program.
  • Click on Start button to begin cleaning process.
  • TFC will close all running programs, and it may ask you to restart computer.

redtarget.gif
Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • NOTE. If Eset won't find any threats, it won't produce any log.
 
All processes killed
========== OTL ==========
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}\ not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}\ not found.
Registry value HKEY_USERS\S-1-5-21-1401724913-4270857789-2429652485-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found.
Registry key HKEY_USERS\S-1-5-21-1401724913-4270857789-2429652485-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\aspescription.com\ not found.
Registry key HKEY_USERS\S-1-5-21-1401724913-4270857789-2429652485-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\dell.com\ deleted successfully.
Registry key HKEY_USERS\S-1-5-21-1401724913-4270857789-2429652485-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\emdat.com\ not found.
Registry key HKEY_USERS\S-1-5-21-1401724913-4270857789-2429652485-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\escription.com\ not found.
Registry key HKEY_USERS\S-1-5-21-1401724913-4270857789-2429652485-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\mytranscriptions.com\ not found.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
File\Folder C:\FRST not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes

User: All Users

User: DeAnna
->Temp folder emptied: 916 bytes
->Temporary Internet Files folder emptied: 10555844 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 492 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: dub_cm_auto
->Temp folder emptied: 0 bytes

User: Guest
->Temp folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 608 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 10.00 mb


[EMPTYJAVA]

User: Administrator

User: All Users

User: DeAnna
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: dub_cm_auto

User: Guest

User: Public

Total Java Files Cleaned = 0.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: DeAnna
->Flash cache emptied: 0 bytes

User: Default

User: Default User

User: dub_cm_auto

User: Guest

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 08062014_221433
Files\Folders moved on Reboot...
File\Folder C:\Users\DeAnna\AppData\Local\Temp\FXSAPIDebugLogFile.txt not found!
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
 
Results of screen317's Security Check version 0.99.86
Windows 7 Service Pack 1 x64 (UAC is disabled!)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Norton Internet Security
avast! Antivirus
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Java 7 Update 67
Java version out of Date!
Adobe Reader XI
Mozilla Thunderbird (24.6.0)
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````
 
Farbar Service Scanner Version: 21-07-2014
Ran by DeAnna (administrator) on 06-08-2014 at 22:22:42
Running from "C:\Users\DeAnna\Desktop"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****
 
C:\Users\DeAnna\Downloads\cbsidlm-cbsi134-YouTube_to_MP3_Converter-SEO-75959915.exe a variant of Win32/CNETInstaller.B potentially unwanted application deleted - quarantined
C:\Users\DeAnna\Downloads\cbsidlm-cbsi188-Calculator-SEO-75532326.exe a variant of Win32/CNETInstaller.B potentially unwanted application deleted - quarantined
C:\Users\DeAnna\Downloads\disk-defrag-setup.exe MSIL/MyPCBackup.B potentially unwanted application deleted - quarantined
C:\Users\DeAnna\Downloads\FreeYouTubeToMP3Converter.exe Win32/Conduit.SearchProtect.K potentially unwanted application deleted - quarantined
C:\Users\DeAnna\Downloads\mp3rocket.exe a variant of Win32/InstallCore.OZ potentially unwanted application deleted - quarantined
C:\Users\DeAnna\Downloads\mp3rocket_6-4-4.exe a variant of Win32/InstallCore.OZ potentially unwanted application deleted - quarantined
 
Update Thunderbird to the current 31.0 version.

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download
51a5ce45263de-delfix.png
DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings
Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.
 
Hi Broni, I am working on the above items and have most of them completed. Question about #3. Did I have any trojans, rootkits, or bootkits on my computer?

Also, I am trying to update Adobe Reader as the plug-in program told me to but I cannot download it even from this site.

So far, computer seems to be much better and more responsive.
 
Back