Solved Rebooted and Windows Password is not correct

Babbette · Aug 5, 2014

Hi:

Rebooted computer this morning and it said Windows password was not correct. Then it said I need a disk to boot. I followed these directions off the internet to get Windows to boot:

From the command prompt I typed:
cd..
cd window
notepad.exe
File Open
Local Disk
Windows system 32 folder
All Files
sethc
Renamed to sethc2
cmd
Renamed to sethc
Closed all windows
Restarted
Pressed shift 5 times
Typed: net user my name then typed new password

I tried rebooting thinking everything was done and it would not reboot until I put the CD back in and followed the above steps once again.

Now, I am concerned that there is something in my computer that caused this.
Yesterday, I downloaded updated chipset software and updated my BIOS
as Dell Detect said they both needed to be updated.

I am following your instructions for posting and running malwarebytes and it has been running for over an with 0 objects scanned and is still on prescan operations and 0 items detected.

Please help!!! I work at home and have had to call off due to this problem.

Babbette · Aug 5, 2014

I apologize for replying to my own post. I went to open email to watch for email replies from techspot and it is asking for a new password??? I wanted to let you know in case this would shed any other light into what mess I have obviously created for myself today.

Babbette · Aug 5, 2014

I deleted Malwarebytes using Add/Remove Programs and reinstalled and was able to run it. I have posted below.

I ran DDS and it had:

Error: The machine is missing a system file.DDS cannot proceed without this file: C:\Windows\system32\cmd.exe

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 08/05/2014
Scan Time: 4:23:22 PM
Logfile: Malwarebytes Scan 08-05-14.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.08.05.08
Rootkit Database: v2014.08.04.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: DeAnna

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 337066
Time Elapsed: 8 min, 30 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 2
PUP.Optional.SweetIM.A, HKLM\SOFTWARE\WOW6432NODE\SWEETIM, Quarantined, [23d9a61cb2c96ec8a35a1df8f50f4db3],
PUP.Optional.SweetIM.A, HKU\S-1-5-21-1401724913-4270857789-2429652485-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SWEETIM, Quarantined, [e21ab60ccdaee056d62618fd8f75ed13],

Registry Values: 2
PUP.Optional.SweetIM.A, HKLM\SOFTWARE\WOW6432NODE\SWEETIM|simapp_id, 1523565872773786988, Quarantined, [23d9a61cb2c96ec8a35a1df8f50f4db3]
PUP.Optional.SweetIM.A, HKU\S-1-5-21-1401724913-4270857789-2429652485-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SWEETIM|simapp_id, 1523565872773786988, Quarantined, [e21ab60ccdaee056d62618fd8f75ed13]

Registry Data: 0
(No malicious items detected)

Folders: 2
PUP.Optional.SearchProtect.A, C:\Users\DeAnna\AppData\Local\SearchProtect, Quarantined, [3ac2ab170279c670721cfbcae220f907],
PUP.Optional.SearchProtect.A, C:\Users\DeAnna\AppData\Local\SearchProtect\Logs, Quarantined, [3ac2ab170279c670721cfbcae220f907],

Files: 1
PUP.Optional.Conduit, C:\Users\DeAnna\Downloads\SpeedFan_TSV39I8YM.exe, Quarantined, [916b9a28a6d55ed865ce0edf3aca6f91],

Physical Sectors: 0
(No malicious items detected)

(end)

Broni · Aug 5, 2014

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

================================

Go Start>Run ("Start Search" in Vista/7), type in:
sfc /scannow
Click OK (Vista/7 users: hold CTRL, and SHIFT, hit Enter).
Have Windows CD/DVD handy (with Vista/7, most likely, you won't need it).
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista/7 case).

See if the above will bring "cmd.exe" file back.

If not...

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
64-bit users go HERE

Double-click SystemLook.exe to run it.
Vista users:: Right click on SystemLook.exe, click Run As Administrator
Copy the content of the following box and paste it into the main textfield:

Code:

:filefind
cmd.exe

Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

Babbette · Aug 5, 2014

SystemLook 30.07.11 by jpshortstuff
Log created at 19:49 on 05/08/2014 by DeAnna
Administrator - Elevation successful

========== filefind ==========

Searching for "cmd.exe"
C:\Windows\System32\cmd.exe --a---- 345088 bytes [03:23 21/11/2010] [03:23 21/11/2010] 5746BD7E255DD6A8AFA06F7C42C1BA41
C:\Windows\SysWOW64\cmd.exe --a---- 302592 bytes [03:24 21/11/2010] [03:24 21/11/2010] AD7B9C14083B52BC532FBA5948342B98
C:\Windows\winsxs\amd64_microsoft-windows-commandprompt_31bf3856ad364e35_6.1.7601.17514_none_e932cc2c30fc13b0\cmd.exe --a---- 345088 bytes [03:23 21/11/2010] [03:23 21/11/2010] 5746BD7E255DD6A8AFA06F7C42C1BA41
C:\Windows\winsxs\wow64_microsoft-windows-commandprompt_31bf3856ad364e35_6.1.7601.17514_none_f387767e655cd5ab\cmd.exe --a---- 302592 bytes [03:24 21/11/2010] [03:24 21/11/2010] AD7B9C14083B52BC532FBA5948342B98

-= EOF =-

Broni · Aug 5, 2014

It looks like cmd.exe is in right location.
Will DDS run now?
If not what's the exact message?

Babbette · Aug 5, 2014

I do not know how to zip and send the other log. Please advise.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 10.67.2
Run by DeAnna at 20:25:02 on 2014-08-05
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3998.1708 [GMT -5:00]
.
AV: Norton Internet Security *Enabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
AV: avast! Antivirus *Disabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Norton Internet Security *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Disabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
FW: Norton Internet Security *Enabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\NIS.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\DeAnna\AppData\Local\Apps\2.0\3X87H3JM.GCY\RKPMBGYE.20K\dell..tion_0f612f649c4a10af_0005.0009_14e1a3fbfbaf942c\DellSystemDetect.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Program Files (x86)\QuickTime\qttask.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\NIS.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Logitech\SetPointP\LogiAppBroker.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\explorer.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
C:\Windows\sysWow64\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.google.com/
mWinlogon: Userinit = userinit.exe
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\ips\ipsbho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Logitech SetPoint: {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\32-bit\SetPointSmooth.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\coieplg.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [DellSystemDetect] C:\Users\DeAnna\AppData\Local\Apps\2.0\3X87H3JM.GCY\RKPMBGYE.20K\dell..tion_0f612f649c4a10af_0005.0009_14e1a3fbfbaf942c\DellSystemDetect.exe
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\qttask.exe" -atboottime
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: EnableLUA = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
Trusted Zone: aspescription.com
Trusted Zone: dell.com
Trusted Zone: emdat.com
Trusted Zone: escription.com
Trusted Zone: mytranscriptions.com
DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} - hxxp://ccfiles.creative.com/Web/softwareupdate/su/ocx/15102/CTSUEng.cab
DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://nuanceevents.webex.com/client/WBXclient-T28L10NSP12_CP1-16851/webex/ieatgpc1.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/130321/CTPID.cab
DPF: {F812AAD2-8EE4-46C3-8E0F-8A27A7DBFC5F} - hxxps://hcafwd.escriptionasp.com/code/ePrinterX.CAB
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{554C808D-1E75-4DE9-AB3F-EA6C3F8EA46F} : DHCPNameServer = 192.168.1.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
x64-mStart Page = about:blank
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.4.0.13\coieplg.dll
x64-BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Logitech SetPoint: {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\SetPointSmooth.dll
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.4.0.13\coieplg.dll
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [Creative SB Monitoring Utility] RunDll32 sbavmon.dll,SBAVMonitor
x64-Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;C:\Windows\System32\drivers\aswRvrt.sys [2014-8-5 65776]
R0 aswVmm;avast! VM Monitor;C:\Windows\System32\drivers\aswVmm.sys [2014-8-5 224896]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1504000.00D\symds64.sys [2014-7-9 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1504000.00D\symefa64.sys [2014-7-9 1148120]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2014-8-5 1041168]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswsp.sys [2014-8-5 427360]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\BASHDefs\20140801.001\BHDrvx64.sys [2014-8-5 1530160]
R1 ccSet_NIS;NIS Settings Manager;C:\Windows\System32\drivers\NISx64\1504000.00D\ccsetx64.sys [2014-7-9 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\IPSDefs\20140804.003\IDSviA64.sys [2014-8-5 525016]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1504000.00D\ironx64.sys [2014-7-9 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1504000.00D\symnets.sys [2014-7-9 593112]
R2 aswHwid;avast! HardwareID;C:\Windows\System32\drivers\aswHwid.sys [2014-8-5 29208]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2014-8-5 79184]
R2 aswStm;aswStm;C:\Windows\System32\drivers\aswStm.sys [2014-8-5 92008]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
R2 jhi_service;Intel(R) Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\Jhi_service.exe [2013-10-27 165760]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\nis.exe [2014-7-9 276376]
R2 UNS;Intel(R) Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2013-10-27 364416]
R3 AFXfilt;AFXfilt;C:\Windows\System32\drivers\afxfilt.sys [2014-4-16 25088]
R3 cthdb;Sound Blaster Audio Controller Driver;C:\Windows\System32\drivers\cthdb.sys [2014-4-16 25088]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-8-5 142128]
R3 ksaud;Creative USB Audio Driver;C:\Windows\System32\drivers\ksaud.sys [2014-4-16 1587968]
R3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;C:\Windows\System32\drivers\LEqdUsb.sys [2014-3-18 77592]
R3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;C:\Windows\System32\drivers\LHidEqd.sys [2014-3-18 13080]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2014-4-3 805088]
S2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2014-8-5 50344]
S3 cpudrv64;cpudrv64;C:\Program Files (x86)\SystemRequirementsLab\cpudrv64.sys [2011-6-2 17864]
S3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe [2014-4-12 79360]
S3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [2014-4-12 79360]
S3 DFX11_1;DFX Audio Enhancer 11.1;C:\Windows\System32\drivers\dfx11_1x64.sys [2012-12-13 28008]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-2-15 80384]
S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-2-15 180736]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-10-27 19456]
S3 SRS_AE_Service;SRS Audio;C:\Windows\System32\drivers\SRS_AE_amd64.sys [2012-6-21 549704]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-10-27 1255736]
S4 BrcmMgmtAgent;Broadcom Management Agent;C:\Program Files\Broadcom\MgmtAgent\BrcmMgmtAgent.exe [2012-8-2 204288]
S4 ICCS;Intel(R) Integrated Clock Controller Service - Intel(R) ICCS;C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe [2013-10-27 169752]
S4 Intel(R) Capability Licensing Service Interface;Intel(R) Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-4-20 635104]
S4 NTI BackupNowEZSvr;NTI BackupNowEZSvr;C:\Program Files (x86)\NTI\NTI Backup Now EZ\BackupNowEZSvr.exe [2013-2-5 46072]
.
=============== Created Last 30 ================
.
2014-08-06 02:52:42 -------- d-----w- C:\Windows\Panther
2014-08-06 02:50:55 -------- d-----w- C:\Windows\System32\OEM
2014-08-06 02:45:36 -------- d--h--w- C:\$WINDOWS.~Q
2014-08-06 02:43:09 -------- d--h--w- C:\$INPLACE.~TR
2014-08-05 23:56:16 18960 ----a-w- C:\Windows\System32\drivers\LNonPnP.sys
2014-08-05 23:55:51 89600 ----a-w- C:\Windows\System32\CmdRtr64.DLL
2014-08-05 23:55:51 74240 ----a-w- C:\Windows\SysWow64\CmdRtr.DLL
2014-08-05 23:55:51 350208 ----a-w- C:\Windows\System32\APOMgr64.DLL
2014-08-05 23:55:51 263168 ----a-w- C:\Windows\SysWow64\APOMngr.DLL
2014-08-05 23:55:07 56832 ----a-w- C:\Windows\System32\OpenCL.DLL
2014-08-05 23:55:07 56320 ----a-w- C:\Windows\SysWow64\OpenCL.DLL
2014-08-05 21:22:40 122584 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-08-05 21:22:30 91352 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-08-05 21:22:30 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-08-05 21:22:30 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-08-05 21:22:30 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-08-05 20:15:02 -------- d-----w- C:\Users\DeAnna\AppData\Roaming\AVAST Software
2014-08-05 20:10:42 93568 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2014-08-05 20:10:42 92008 ----a-w- C:\Windows\System32\drivers\aswStm.sys
2014-08-05 20:10:42 79184 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2014-08-05 20:10:42 65776 ----a-w- C:\Windows\System32\drivers\aswRvrt.sys
2014-08-05 20:10:42 29208 ----a-w- C:\Windows\System32\drivers\aswHwid.sys
2014-08-05 20:10:42 224896 ----a-w- C:\Windows\System32\drivers\aswVmm.sys
2014-08-05 20:10:42 1041168 ----a-w- C:\Windows\System32\drivers\aswSnx.sys
2014-08-05 20:10:40 43152 ----a-w- C:\Windows\avastSS.scr
2014-08-05 20:08:02 -------- d-----w- C:\Program Files\AVAST Software
2014-08-05 20:07:30 -------- d-----w- C:\ProgramData\AVAST Software
2014-08-04 20:18:49 -------- d-----w- C:\Program Files (x86)\SystemRequirementsLab
2014-08-04 20:17:19 98216 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2014-08-02 20:57:08 -------- d-----w- C:\Users\DeAnna\AppData\Roaming\Cool Record Edit Pro
2014-08-02 20:47:07 -------- d-----w- C:\Users\DeAnna\AppData\Roaming\Free Sound Recorder
2014-08-02 20:46:56 880640 ----a-w- C:\Windows\SysWow64\NCTAudioEditor2.dll
2014-08-02 20:46:56 835584 ----a-w- C:\Windows\SysWow64\NCTAudioCDGrabber2.dll
2014-08-02 20:46:56 602112 ----a-w- C:\Windows\SysWow64\NCTAudioTransform2.dll
2014-08-02 20:46:56 479232 ----a-w- C:\Windows\SysWow64\NCTAudioVisualization2.dll
2014-08-02 20:46:56 458752 ----a-w- C:\Windows\SysWow64\NCTAudioRecord2.dll
2014-08-02 20:46:56 458752 ----a-w- C:\Windows\SysWow64\NCTAudioPlayer2.dll
2014-08-02 20:46:56 417792 ----a-w- C:\Windows\SysWow64\NCTTextToAudio2.dll
2014-08-02 20:46:56 348160 ----a-w- C:\Windows\SysWow64\NCTWMAFile2.dll
2014-08-02 20:46:56 344064 ----a-w- C:\Windows\SysWow64\msvcr70.dll
2014-08-02 20:46:56 1986560 ----a-w- C:\Windows\SysWow64\NCTAudioFile2.dll
2014-08-02 20:46:56 1212416 ----a-w- C:\Windows\SysWow64\NCTAudioInformation2.dll
2014-08-02 20:46:56 -------- d-----w- C:\Program Files (x86)\Free Sound Recorder
2014-08-02 20:38:42 -------- d-----w- C:\Users\DeAnna\AppData\Roaming\eScriptionV9
2014-07-30 18:01:01 -------- d-----w- C:\Users\DeAnna\AppData\Local\TEAC Corporation
2014-07-30 16:25:58 -------- d-----w- C:\Users\DeAnna\AppData\Roaming\NCH Software
2014-07-09 07:14:24 593112 ----a-w- C:\Windows\System32\drivers\NISx64\1504000.00D\symnets.sys
2014-07-09 07:14:24 493656 ----a-r- C:\Windows\System32\drivers\NISx64\1504000.00D\symds64.sys
2014-07-09 07:14:24 36952 ----a-r- C:\Windows\System32\drivers\NISx64\1504000.00D\srtspx64.sys
2014-07-09 07:14:24 23568 ----a-r- C:\Windows\System32\drivers\NISx64\1504000.00D\symelam.sys
2014-07-09 07:14:24 1148120 ----a-w- C:\Windows\System32\drivers\NISx64\1504000.00D\symefa64.sys
2014-07-09 07:14:23 875736 ----a-w- C:\Windows\System32\drivers\NISx64\1504000.00D\srtsp64.sys
2014-07-09 07:14:23 264280 ----a-r- C:\Windows\System32\drivers\NISx64\1504000.00D\ironx64.sys
2014-07-09 07:14:23 162392 ----a-r- C:\Windows\System32\drivers\NISx64\1504000.00D\ccsetx64.sys
2014-07-09 07:14:17 -------- d-----w- C:\Windows\System32\drivers\NISx64\1504000.00D
.
==================== Find3M ====================
.
2014-07-21 19:12:52 71344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-07-21 19:12:52 699056 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-05-08 09:32:11 3178496 ------w- C:\Windows\System32\rdpcorets.dll
2014-05-08 09:32:11 16384 ------w- C:\Windows\System32\RdpGroupPolicyExtension.dll
.
============= FINISH: 20:25:21.01 ===============

Broni · Aug 5, 2014

Nothing to zip.
Just paste straight log into your next reply.

Also....

You're running two AV programs, Norton and Avast.
You must uninstall one of them.
If Norton use this tool: http://www.majorgeeks.com/files/details/norton_removal_tool.html

Babbette · Aug 5, 2014

Deleting Avast now.

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 08/05/2014 7:25:04 PM
System Uptime: 08/05/2014 7:33:50 PM (1 hours ago)
.
Motherboard: Dell Inc. | | 042P49
Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz | CPU 1 | 3192/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 447 GiB total, 394.24 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
Adobe Flash Player 14 ActiveX
Adobe Reader XI (11.0.07)
AMD APP SDK Runtime
AMD Catalyst Install Manager
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Auslogics DiskDefrag
avast! Free Antivirus
Bonjour
Broadcom NetXtreme-I Netlink Driver and Management Installer
Calculator
CCleaner
Cisco WebEx Meetings
Citrix Online Launcher
CloudReading
Creative System Information
Creative WaveStudio 7
Defraggler
Dell System Detect
EditScript MT
EditScript MT 11
EditScript MT Crash Handler
EditScript MT Prerequisite Components
Emdat Runtime Components - Version 1.4.710 (Admin)
Emdat Spellcheck Component - Version 1.2.83 (Admin)
eReg
Express Scribe
Foxit Reader
Free Sound Recorder v9.7.6
Google Chrome
Google Update Helper
GoToMeeting 6.0.0.1259
Intel(R) Management Engine Components
Intel(R) Processor Graphics
Intel(R) Processor ID Utility
Intel(R) SDK for OpenCL - CPU Only Runtime Package
Intel® Trusted Connect Service Client
Java 7 Update 67
Java Auto Updater
Logitech SetPoint 6.65
Malwarebytes Anti-Malware version 2.0.2.1012
Microsoft .NET Framework 4.5.1
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Mozilla Maintenance Service
Mozilla Thunderbird 24.6.0 (x86 en-US)
MP3 Rocket
My Dell
Norton Internet Security
NTI Backup Now EZ
Pathology & Lab Medicine Words (Shared Components)
Plastic Surgery Words 4E (Shared Components)
QuickTime
Ready Reference Bookshelf
Realtek Ethernet Controller All-In-One Windows Driver
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817330) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2878233) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880513) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881069) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2880515) 32-Bit Edition
Sound Blaster Audigy Fx
Sound Blaster Audigy Fx Extras
Sound Blaster X-Fi Go! Pro
Spark 2.6.3.12555
Stedman's Cardiovascular & Pulmonary Words 1.0
Stedman's Dermatology & Immunology Words 3E 1.0
Stedman's Electronic Medical Dictionary 7.0
Stedman's Electronic Medical Dictionary, version 7.0 (Shared Components)
Stedman's Equipment Words 1.0
Stedman's GI & GU Words 4E 1.0
Stedman's Medical & Surgical Equipment (Shared Components)
Stedman's Medical & Surgical Equipment Words, 5th Edition, on CD-ROM
Stedman's Neurology & Neurosurgery Words, 4E 1.0
Stedman's Neurology & Neurosurgery Words, 4th edition (Shared Components)
Stedman's OB-GYN & Pediatric Words, Includes Neonatology, 5th E (Shared Components)
Stedman's OB-GYN & Pediatric Words, Includes Neonatology, 5th Edition, on CD-ROM
Stedman's Oncology Words, 5E 1.0
Stedman's Oncology Words, 5th Edition (Shared Components)
Stedman's Ophthalmology Words, 4e (Shared Components)
Stedman's Ophthalmology Words, 4E 1.0
Stedman's Organism's & Infectious Disease Words 1.0
Stedman's Orthopaedic & Rehab Words 5e (Shared Components)
Stedman's Orthopaedic & Rehab Words 5E 1.0
Stedman's Pathology & Lab Medicine Words 4E 1.0
Stedman's Plastic Surgery Words 4E 1.0
Stedman's Plus Spellchecker 2008 Standard Edition (Shared Components)
Stedman's Plus Standard Edition
Stedman's Psychiatry Words, 4E 1.0
Stedman's Psychiatry Words, 4th edition (Shared Components)
System Requirements Lab for Intel
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2883030) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
.
==== Event Viewer Messages From Past Week ========
.
08/05/2014 7:34:33 PM, Error: Service Control Manager [7000] - The avast! Antivirus service failed to start due to the following error: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
08/05/2014 7:24:40 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8007045b: Windows Update Setup Handler.
08/05/2014 7:17:41 PM, Error: Service Control Manager [7023] - The Windows Time service terminated with the following error: The system cannot find the file specified.
08/05/2014 7:13:26 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Workstation service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
08/05/2014 7:10:26 PM, Error: Service Control Manager [7030] - The NTI BackupNowEZSvr service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
08/04/2014 2:49:23 PM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
08/04/2014 2:49:23 PM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535.
07/30/2014 4:46:49 PM, Error: Service Control Manager [7034] - The LWWLicenseService service terminated unexpectedly. It has done this 1 time(s).
.
==== End Of File ===========================

Broni · Aug 5, 2014

Download RogueKiller from one of the following links and save it to your Desktop:

Link 1
Link 2

Close all the running programs
Windows Vista/7/8 users: right click on RogueKiller.exe, click Run as Administrator
Otherwise just double-click on RogueKiller.exe
Pre-scan will start. Let it finish.
Click on SCAN button.
Wait until the Status box shows Scan Finished
Click on Delete.
Wait until the Status box shows Deleting Finished.
Click on Report and copy/paste the content of the Notepad into your next reply.
RKreport.txt could also be found on your desktop.
If more than one log is produced post all logs.
If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

Create new restore point before proceeding with the next step....
How to: http://www.smartestcomputing.us.com/topic/63983-how-to-create-new-restore-point-all-windows/

Download Malwarebytes Anti-Rootkit (MBAR) from HERE

Unzip downloaded file.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

Babbette · Aug 5, 2014

Nothing deleted in the registry. All the items are still there. Should they be deleted?

RogueKiller V9.2.4.0 (x64) [Jul 11 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : DeAnna [Admin rights]
Mode : Remove -- Date : 08/05/2014 21:55:35

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 12 ¤¤¤
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters | DhcpNameServer : 172.31.79.142 172.31.79.144 157.54.104.75 157.54.14.146 157.54.14.162 157.54.80.10 -> NOT SELECTED
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{AACF144C-0770-4FE3-B92B-A4BE71D2F9B9} | DhcpNameServer : 172.31.79.142 172.31.79.144 157.54.104.75 157.54.14.146 157.54.14.162 157.54.80.10 -> NOT SELECTED
[PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | EnableLUA : 0 -> NOT SELECTED
[PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | EnableLUA : 0 -> NOT SELECTED
[PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0 -> NOT SELECTED
[PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0 -> NOT SELECTED
[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-1401724913-4270857789-2429652485-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0 -> NOT SELECTED
[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-1401724913-4270857789-2429652485-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0 -> NOT SELECTED
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> NOT SELECTED
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> NOT SELECTED
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> NOT SELECTED
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> NOT SELECTED

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 0 ¤¤¤

¤¤¤ Antirootkit : 2 (Driver: LOADED) ¤¤¤
[Filter(Kernel.Filter)] \Driver\atapi @ \Device\UBHelper0 : \Driver\cdrom @ \Device\CdRom0 (\SystemRoot\system32\drivers\ndis.sys)
[Filter(Kernel.Filter)] \Driver\atapi @ \Device\CdRom0 : \Driver\NTIDrvr @ \Device\NTIDrvr1 (\??\C:\Windows\system32\drivers\UBHelper.sys)

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ST500DM002-1BD142 ATA Device +++++
--- User ---
[MBR] 2107fdba058fe917a86a7032e4fd5be6
[BSP] a8ec247d3f69c563c68b8e136dd8829e : Windows Vista/7/8 MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 MB
1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 81920 | Size: 19016 MB
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 39026688 | Size: 457883 MB
User = LL1 ... OK
User = LL2 ... OK

============================================
RKreport_DEL_08052014_214300.log - RKreport_SCN_08052014_214237.log - RKreport_SCN_08052014_214915.log - RKreport_SCN_08052014_215405.log

Broni · Aug 5, 2014

You did fine.
Go ahead with MBAR.

Babbette · Aug 6, 2014

There was nothing to delete for mbar.

Broni · Aug 6, 2014

Please download ComboFix from Here, Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

Never rename Combofix unless instructed.
Close any open browsers.
Very Important! Temporarily disable your anti-virus and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Close any open browsers.
WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
If the connection is not there use restore point you created prior to running Combofix.
Double click on combofix.exe & follow the prompts.

NOTE1. If Combofix asks you to install Recovery Console, please allow it.
NOTE 2. If Combofix asks you to update the program, always do so.

When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt"

**Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
**Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
Use AppRemover to uninstall it: https://www.techspot.com/downloads/5514-appremover.html
We can reinstall it when we're done with CF.
**Note 3: If you receive an error Illegal operation attempted on a registery key that has been marked for deletion, restart computer to fix the issue.
**Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.

Make sure, you re-enable your security programs, when you're done with Combofix.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NOTE.
If, for some reason, Combofix refuses to run, try the following...

Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
Do NOT run it yet.
Download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

Restart computer in safe mode

Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7 right-click on it and choose Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
Do not reboot until instructed.
If the tool does not run from any of the links provided, please let me know.

When the scan is done Notepad will open with rKill.txt log.
NOTE. rKill.txt log will also be present on your desktop.

Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.

Babbette · Aug 6, 2014

ComboFix 14-08-05.01 - DeAnna 08/06/2014 0:04.1.4 - x64
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3998.1942 [GMT -5:00]
Running from: c:\users\DeAnna\Desktop\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
AV: Norton Internet Security *Disabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
FW: Norton Internet Security *Disabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
SP: avast! Antivirus *Disabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
SP: Norton Internet Security *Disabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\PCDr\6426\AddOnDownloaded\14c2ae57-d39d-4154-a95b-3f8a45dcf01e.dll
c:\programdata\PCDr\6426\AddOnDownloaded\1e594a66-ed50-4a0e-83c6-4e45f86b74a3.dll
c:\programdata\PCDr\6426\AddOnDownloaded\aa188883-7465-4d95-a86a-d8b5632bc167.dll
c:\programdata\PCDr\6426\AddOnDownloaded\aad72ad9-b2a9-499c-b5f3-aefdb7159aef.dll
c:\programdata\PCDr\6426\AddOnDownloaded\b270d1ef-5630-421b-a735-c8a319b14e35.dll
c:\programdata\PCDr\6426\AddOnDownloaded\c4553126-8176-4250-ad3c-b6a89d558337.dll
c:\programdata\PCDr\6426\AddOnDownloaded\c98a4b24-626c-4736-8d18-dd5b3e47d741.dll
c:\programdata\PCDr\6426\AddOnDownloaded\edc945f3-3954-45e7-9a70-30ec3406dc28.dll
c:\users\DeAnna\GoToAssistDownloadHelper.exe
c:\windows\SysWow64\tmp2D66.tmp
c:\windows\SysWow64\tmp2D76.tmp
c:\windows\SysWow64\tmp8BDA.tmp
c:\windows\SysWow64\tmp8BEB.tmp
c:\windows\SysWow64\tmpB837.tmp
c:\windows\SysWow64\tmpB838.tmp
.
.
((((((((((((((((((((((((( Files Created from 2014-07-06 to 2014-08-06 )))))))))))))))))))))))))))))))
.
.
2014-08-06 05:08 . 2014-08-06 05:08 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-08-06 03:59 . 2014-08-06 04:07 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
2014-08-06 02:52 . 2014-08-06 00:25 -------- d-----w- c:\windows\Panther
2014-08-06 02:50 . 2014-08-06 00:23 -------- d-----w- c:\windows\system32\OEM
2014-08-06 02:45 . 2014-08-06 02:49 30312 ----a-w- c:\windows\system32\drivers\TrueSight.sys
2014-08-06 02:45 . 2014-08-06 00:15 -------- d-----w- C:\$WINDOWS.~Q
2014-08-06 02:43 . 2014-08-06 02:44 -------- d-----w- C:\$INPLACE.~TR
2014-08-06 02:37 . 2014-08-06 02:38 29160 ----a-w- c:\windows\SysWow64\drivers\TrueSight.sys
2014-08-06 02:37 . 2014-08-06 02:37 -------- d-----w- c:\programdata\RogueKiller
2014-08-06 00:10 . 2014-08-06 00:10 -------- d-----w- c:\users\Default\AppData\Local\Microsoft Help
2014-08-05 23:57 . 2014-08-06 05:08 -------- d-----w- c:\users\DeAnna
2014-08-05 23:56 . 2014-08-05 23:56 18960 ----a-w- c:\windows\system32\drivers\LNonPnP.sys
2014-08-05 23:55 . 2013-07-23 21:55 89600 ----a-w- c:\windows\system32\CmdRtr64.DLL
2014-08-05 23:55 . 2013-07-23 21:55 74240 ----a-w- c:\windows\SysWow64\CmdRtr.DLL
2014-08-05 23:55 . 2013-07-23 21:54 350208 ----a-w- c:\windows\system32\APOMgr64.DLL
2014-08-05 23:55 . 2013-07-23 21:52 263168 ----a-w- c:\windows\SysWow64\APOMngr.DLL
2014-08-05 23:55 . 2013-02-22 19:43 56832 ----a-w- c:\windows\system32\OpenCL.DLL
2014-08-05 23:55 . 2013-02-22 19:43 56320 ----a-w- c:\windows\SysWow64\OpenCL.DLL
2014-08-05 21:22 . 2014-08-06 03:59 128728 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-08-05 21:22 . 2014-08-06 03:58 92888 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-08-05 21:22 . 2014-08-05 23:59 -------- d-----w- c:\program files (x86)\Malwarebytes Anti-Malware
2014-08-05 21:22 . 2014-05-12 12:26 63704 ----a-w- c:\windows\system32\drivers\mwac.sys
2014-08-05 21:22 . 2014-05-12 12:25 25816 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-08-05 20:10 . 2014-08-05 20:10 43152 ----a-w- c:\windows\avastSS.scr
2014-08-05 20:08 . 2014-08-05 23:58 -------- d-----w- c:\program files\AVAST Software
2014-08-05 20:07 . 2014-08-06 00:00 -------- d-----w- c:\programdata\AVAST Software
2014-08-04 20:18 . 2014-08-06 00:00 -------- d-----w- c:\program files (x86)\SystemRequirementsLab
2014-08-04 20:17 . 2014-08-05 23:59 -------- d-----w- c:\program files (x86)\Common Files\Java
2014-08-04 20:17 . 2014-07-25 17:55 98216 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2014-08-02 20:46 . 2014-08-05 23:59 -------- d-----w- c:\program files (x86)\Free Sound Recorder
2014-08-02 20:46 . 2005-05-18 16:52 1212416 ----a-w- c:\windows\SysWow64\NCTAudioInformation2.dll
2014-08-02 20:46 . 2005-05-17 17:37 1986560 ----a-w- c:\windows\SysWow64\NCTAudioFile2.dll
2014-08-02 20:46 . 2005-04-25 18:01 458752 ----a-w- c:\windows\SysWow64\NCTAudioRecord2.dll
2014-08-02 20:46 . 2005-04-25 18:01 458752 ----a-w- c:\windows\SysWow64\NCTAudioPlayer2.dll
2014-08-02 20:46 . 2005-04-15 17:08 880640 ----a-w- c:\windows\SysWow64\NCTAudioEditor2.dll
2014-08-02 20:46 . 2005-04-04 22:21 602112 ----a-w- c:\windows\SysWow64\NCTAudioTransform2.dll
2014-08-02 20:46 . 2005-03-28 20:54 479232 ----a-w- c:\windows\SysWow64\NCTAudioVisualization2.dll
2014-08-02 20:46 . 2005-03-28 20:52 417792 ----a-w- c:\windows\SysWow64\NCTTextToAudio2.dll
2014-08-02 20:46 . 2005-02-24 16:51 348160 ----a-w- c:\windows\SysWow64\NCTWMAFile2.dll
2014-08-02 20:46 . 2004-11-04 18:31 835584 ----a-w- c:\windows\SysWow64\NCTAudioCDGrabber2.dll
2014-08-02 20:46 . 2002-01-05 21:37 344064 ----a-w- c:\windows\SysWow64\msvcr70.dll
2014-07-09 07:14 . 2014-08-06 00:01 -------- d-----w- c:\windows\system32\drivers\NISx64\1504000.00D
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-07-21 19:12 . 2013-10-27 23:53 71344 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2014-07-21 19:12 . 2013-10-27 23:53 699056 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2014-05-08 09:32 . 2014-06-10 22:13 3178496 ------w- c:\windows\system32\rdpcorets.dll
2014-05-08 09:32 . 2014-06-10 22:13 16384 ------w- c:\windows\system32\RdpGroupPolicyExtension.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-21 1475584]
"DellSystemDetect"="c:\users\DeAnna\AppData\Local\Apps\2.0\3X87H3JM.GCY\RKPMBGYE.20K\dell..tion_0f612f649c4a10af_0005.0009_14e1a3fbfbaf942c\DellSystemDetect.exe" [2014-08-04 263232]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"QuickTime Task"="c:\program files (x86)\QuickTime\qttask.exe" [2013-10-28 282624]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2014-07-25 256896]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
"ConsentPromptBehaviorAdmin"= 0 (0x0)
"EnableLUA"= 0 (0x0)
"PromptOnSecureDesktop"= 0 (0x0)
.
S3 AFXfilt;AFXfilt;c:\windows\system32\drivers\AFXfilt.sys;c:\windows\SYSNATIVE\drivers\AFXfilt.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - TRUESIGHT
*Deregistered* - aswHwid
*Deregistered* - TrueSight
.
Contents of the 'Scheduled Tasks' folder
.
2014-08-06 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-10-27 19:12]
.
2014-08-06 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-10-28 15:30]
.
2014-08-06 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-10-28 15:30]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2013-03-14 172016]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2013-03-14 399856]
"Persistence"="c:\windows\system32\igfxpers.exe" [2013-03-14 442352]
"Creative SB Monitoring Utility"="sbavmon.dll" [2010-08-03 116224]
"EvtMgr6"="c:\program files\Logitech\SetPointP\SetPoint.exe" [2014-05-19 3100440]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = https://www.google.com/
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office12\EXCEL.EXE/3000
Trusted Zone: aspescription.com
Trusted Zone: dell.com
Trusted Zone: emdat.com
Trusted Zone: escription.com
Trusted Zone: mytranscriptions.com
TCP: DhcpNameServer = 192.168.1.1
DPF: {F812AAD2-8EE4-46C3-8E0F-8A27A7DBFC5F} - hxxps://hcafwd.escriptionasp.com/code/ePrinterX.CAB
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- - - - ORPHANS REMOVED - - - -
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ShellIconOverlayIdentifiers-{472083B0-C522-11CF-8763-00608CC02F24} - (no file)
.
.
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\21.4.0.13\NIS.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\21.4.0.13\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\System32\Drivers\NISx64\1504000.00D\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files (x86)\Norton Internet Security\Engine\21.4.0.13;c:\program files (x86)\Norton Internet Security\Engine64\21.4.0.13"
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--------------------- LOCKED REGISTRY KEYS ---------------------
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[HKEY_USERS\S-1-5-21-1401724913-4270857789-2429652485-1000\Software\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Common Client\ccIPC]
@Denied: (C D) (Everyone)
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_14_0_0_145_ActiveX.exe,-101"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_14_0_0_145_ActiveX.exe"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
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"{FEC3E60C-6AB6-4C7F-B7BA-22794EE4EF0F}"="{C0DB9213-0E44-4767-96CF-D155F89913CE}"
"_HSPlayerCommand_"="{C0DB9213-0E44-4767-96CF-D155F89913CE}"
"{C4A09495-F6BC-4166-B717-F3F3250462BB}"="{C0DB9213-0E44-4767-96CF-D155F89913CE}"
"IPS_COMMAND_CHANNEL"="{C0DB9213-0E44-4767-96CF-D155F89913CE}"
"ccSvcHst_UserSession_3876"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"FWAlert"="{C0DB9213-0E44-4767-96CF-D155F89913CE}"
"{D9D79767-CD29-487E-9729-730A5CA33689}"="{C0DB9213-0E44-4767-96CF-D155F89913CE}"
"{A1B48937-0778-4e7c-885B-271F65B485D2}"="{C0DB9213-0E44-4767-96CF-D155F89913CE}"
"{B44E7D73-F081-414B-ADD2-CD66675A190D}1"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"{0D147FE7-1045-46ED-8F96-06DDA32C157B}.MClientTaskNoficiation"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"{9BBA000F-092F-432f-B9DF-9D64FD1C2978}_1"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"AvProdSession_01"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"AvProdSession_Options_01"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"AvProdSession_MessageCenter_01"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"AvProdSession_Scanless_01"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"AvProdSession_IPUA_01"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"AvProdSession_CanIRun_01"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"g_coUserCommandChannel_S-1-5-21-1401724913-4270857789-2429652485-1000"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"clt::AlertChannel2_01"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"CO_PS_{55DBA8A2-CF13-4600-8FC8-C7B989ABF841}_1"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"QuickStart{4A16DDA3-2513-41ea-90C8-E34A67781129}1"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"TRUSTCHANNEL"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"SDKCHANNEL1"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"ToasterNotify\\SessionID_1"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"{436E95FE-192E-469f-8F34-5038FBA89BF4}1"="{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"
"_ReputationSvcComm_ReputationPublisher"="{C0DB9213-0E44-4767-96CF-D155F89913CE}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Common Client\ccIPC\Endpoints]
@Denied: (C D) (Everyone)
"{390335D7-456C-434A-B945-1BEC400822C7}"=""
"{599C31E0-F753-4480-8DF7-247A4D27EF99}"=""
"{4238BE8F-0AF8-4D6C-A4E4-2927966C6ED8}"=""
"{856E5D19-55F6-471E-AABE-BFED96D3D283}"=""
"{C0DB9213-0E44-4767-96CF-D155F89913CE}"=""
"{6CC4E9B8-938D-4DB4-8847-5FAC8C1E3CEC}"=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-08-06 00:10:04
ComboFix-quarantined-files.txt 2014-08-06 05:10
.
Pre-Run: 424,309,399,552 bytes free
Post-Run: 423,957,753,856 bytes free
.
- - End Of File - - 0195C2F88A4478DFF8DF61B458816E5F
A36C5E4F47E84449FF07ED3517B43A31

Babbette · Aug 6, 2014

My computer will not boot to safe mode????

Babbette · Aug 6, 2014

Rkill 2.6.7 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/06/2014 11:58:04 AM in x64 mode. (Safe Mode)
Windows Version: Windows 7 Professional Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Defender Disabled

[HKLM\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

* Base Filtering Engine (BFE) is not Running.
Startup Type set to: Automatic

* DHCP Client (Dhcp) is not Running.
Startup Type set to: Automatic

* DNS Client (Dnscache) is not Running.
Startup Type set to: Automatic

* COM+ Event System (EventSystem) is not Running.
Startup Type set to: Automatic

* Windows Firewall (MpsSvc) is not Running.
Startup Type set to: Automatic

* Network Connections (Netman) is not Running.
Startup Type set to: Manual

* Network Store Interface Service (nsi) is not Running.
Startup Type set to: Automatic

* Windows Defender (WinDefend) is not Running.
Startup Type set to: Manual

* Security Center (wscsvc) is not Running.
Startup Type set to: Automatic (Delayed Start)

* Windows Update (wuauserv) is not Running.
Startup Type set to: Automatic (Delayed Start)

* Ancillary Function Driver for Winsock (AFD) is not Running.
Startup Type set to: System

* Windows Firewall Authorization Driver (mpsdrv) is not Running.
Startup Type set to: Manual

* NetBT (NetBT) is not Running.
Startup Type set to: System

* NSI proxy service driver. (nsiproxy) is not Running.
Startup Type set to: System

* NetIO Legacy TDI Support Driver (tdx) is not Running.
Startup Type set to: System

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* HOSTS file entries found:

127.0.0.1 localhost

Program finished at: 08/06/2014 11:59:27 AM
Execution time: 0 hours(s), 1 minute(s), and 23 seconds(s)

Broni · Aug 6, 2014

Looks good.

Try Safe Mode Fixer: http://www.softpedia.com/get/Antivirus/SMFixer.shtml

Please download AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Scan button.
When the scan has finished click on Clean button.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

Download OTL to your Desktop.
Alternate download: http://www.itxassociates.com/OT-Tools/OTL.exe

Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Click the Scan All Users checkbox.
Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

Babbette · Aug 6, 2014

# AdwCleaner v3.303 - Report created 06/08/2014 at 20:10:29
# Updated 06/08/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : DeAnna - DEANNA-PC
# Running from : C:\Users\DeAnna\Downloads\adwcleaner_3.303.exe
# Option : Clean
***** [ Services ] *****

***** [ Files / Folders ] *****
Folder Deleted : C:\ProgramData\NCH Software
Folder Deleted : C:\Program Files (x86)\NCH Software
Folder Deleted : C:\Program Files (x86)\SearchProtect
Folder Deleted : C:\Users\DeAnna\AppData\Roaming\NCH Software
File Deleted : C:\END
***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****
Key Deleted : HKLM64\SOFTWARE\Classes\Interface\{2BEF239C-752E-4001-8048-F256E0D8CD93}
Key Deleted : HKLM64\SOFTWARE\Classes\Interface\{3F607E46-0D3C-4442-B1DE-DE7FA4768F5C}
Key Deleted : HKLM64\SOFTWARE\Classes\Interface\{49C00A51-6E59-41FE-B3FA-2D2157FAD67B}
Key Deleted : HKLM64\SOFTWARE\Classes\Interface\{6DFF5DBA-AE3A-46DB-B301-ECFFC6DB2982}
Key Deleted : HKLM64\SOFTWARE\Classes\Interface\{DE34CD67-F1C8-4001-9A23-B8A68F63F377}
Key Deleted : HKLM64\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Soft-Now bundle
***** [ Browsers ] *****
-\\ Internet Explorer v9.0.8112.16561

-\\ Google Chrome v36.0.1985.125
[ File : C:\Users\DeAnna\AppData\Local\Google\Chrome\User Data\Default\preferences ]
Deleted [Extension] : pflphaooapbgpeakohlggbpidpppgdff

Babbette · Aug 6, 2014

I ran it twice because it would not let me delete something about google.

# AdwCleaner v3.303 - Report created 06/08/2014 at 20:13:15
# Updated 06/08/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : DeAnna - DEANNA-PC
# Running from : C:\Users\DeAnna\Downloads\adwcleaner_3.303 (1).exe
# Option : Clean
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****
-\\ Internet Explorer v9.0.8112.16561

-\\ Google Chrome v36.0.1985.125
[ File : C:\Users\DeAnna\AppData\Local\Google\Chrome\User Data\Default\preferences ]
Deleted [Extension] : pflphaooapbgpeakohlggbpidpppgdff

Babbette · Aug 6, 2014

I could not run jrt. the specific error is Could not overwrite file C:\Users\DeAnna\AppData\Local\temp\jrt\NIRCMD.DAT. Access is denied.

Broni · Aug 6, 2014

Go ahead with OTL.

Babbette · Aug 6, 2014

I spoke too soon. See jrt below.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Professional x64
Ran by DeAnna on 08/06/2014 at 20:24:10.01
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services
~~~ Registry Values
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}\\DisplayName
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}\\URL
~~~ Registry Keys
~~~ Files
~~~ Folders
~~~ Event Viewer Logs were cleared
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 08/06/2014 at 20:28:03.77
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Babbette · Aug 6, 2014

OTL logfile created on: 08/06/2014 8:36:51 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\DeAnna\Desktop
64bit- Professional Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: MM/dd/yyyy

3.90 Gb Total Physical Memory | 2.65 Gb Available Physical Memory | 67.75% Memory free
7.81 Gb Paging File | 6.60 Gb Available in Paging File | 84.54% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 447.15 Gb Total Space | 393.48 Gb Free Space | 88.00% Space Free | Partition Type: NTFS

Computer Name: DEANNA-PC | User Name: DeAnna | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2014/08/06 20:29:55 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\DeAnna\Desktop\OTL.exe
PRC - [2014/06/27 00:56:47 | 000,276,376 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\nis.exe
PRC - [2013/12/21 01:04:16 | 000,065,432 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2013/04/09 05:23:22 | 000,423,424 | ---- | M] (Creative Technology Ltd) -- C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
PRC - [2012/07/17 08:40:34 | 000,364,416 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
PRC - [2012/07/17 08:40:32 | 000,276,864 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
PRC - [2012/07/17 08:40:18 | 000,165,760 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\Jhi_service.exe

========== Modules (No Company Name) ==========

========== Services (SafeList) ==========

SRV:64bit: - [2013/05/27 00:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2012/08/02 18:30:50 | 000,204,288 | ---- | M] (Broadcom Corporation) [Disabled | Stopped] -- C:\Program Files\Broadcom\MgmtAgent\BrcmMgmtAgent.exe -- (BrcmMgmtAgent)
SRV:64bit: - [2012/04/20 15:16:12 | 000,635,104 | ---- | M] (Intel(R) Corporation) [Disabled | Stopped] -- C:\Program Files\Intel\iCLS Client\HeciServer.exe -- (Intel(R)
SRV:64bit: - [2009/07/13 20:40:01 | 000,193,536 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\appmgmts.dll -- (AppMgmt)
SRV - [2014/07/21 14:12:53 | 000,262,320 | ---- | M] (Adobe Systems Incorporated) [Disabled | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2014/06/27 00:56:47 | 000,276,376 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\NIS.exe -- (NIS)
SRV - [2014/06/11 10:20:57 | 000,119,408 | ---- | M] (Mozilla Foundation) [Disabled | Stopped] -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2014/04/12 21:56:18 | 000,079,360 | ---- | M] (Creative Labs) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe -- (Creative Audio Engine Licensing Service)
SRV - [2014/04/12 21:55:36 | 000,079,360 | ---- | M] (Creative Labs) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe -- (Creative ALchemy AL6 Licensing Service)
SRV - [2013/12/21 01:04:16 | 000,065,432 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2013/10/28 11:42:00 | 000,079,360 | ---- | M] (WoltersKluwerLWW) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\WoltersKluwerLWW Shared\Service\LWWLicenseService.exe -- (LWWLicenseService)
SRV - [2013/09/11 21:21:54 | 000,105,144 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2013/04/09 05:23:22 | 000,423,424 | ---- | M] (Creative Technology Ltd) [Auto | Running] -- C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe -- (CTAudSvcService)
SRV - [2013/03/13 23:14:20 | 000,279,024 | ---- | M] (Intel Corporation) [On_Demand | Stopped] -- C:\Windows\SysWOW64\IntelCpHeciSvc.exe -- (cphs)
SRV - [2013/02/05 11:10:46 | 000,046,072 | ---- | M] (NTI Corporation) [Disabled | Stopped] -- C:\Program Files (x86)\NTI\NTI Backup Now EZ\BackupNowEZSvr.exe -- (NTI BackupNowEZSvr)
SRV - [2012/07/17 08:40:34 | 000,364,416 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe -- (UNS)
SRV - [2012/07/17 08:40:32 | 000,276,864 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe -- (LMS)
SRV - [2012/07/17 08:40:18 | 000,165,760 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\Jhi_service.exe -- (jhi_service)
SRV - [2012/04/24 14:37:56 | 000,169,752 | ---- | M] (Intel Corporation) [Disabled | Stopped] -- C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe -- (ICCS)
SRV - [2009/06/10 16:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)

========== Driver Services (SafeList) ==========

DRV:64bit: - [2014/04/16 10:02:20 | 000,025,088 | ---- | M] (Creative Technology Ltd) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\cthdb.sys -- (cthdb)
DRV:64bit: - [2014/04/16 10:02:18 | 000,025,088 | ---- | M] (Creative Technology Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\afxfilt.sys -- (AFXfilt)
DRV:64bit: - [2014/03/18 19:24:40 | 000,059,160 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\LMouFilt.Sys -- (LMouFilt)
DRV:64bit: - [2014/03/18 19:24:38 | 000,076,568 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\LHidFilt.Sys -- (LHidFilt)
DRV:64bit: - [2014/03/18 19:24:36 | 000,013,080 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\LHidEqd.sys -- (LHidEqd)
DRV:64bit: - [2014/03/18 19:24:34 | 000,077,592 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\LEqdUsb.sys -- (LEqdUsb)
DRV:64bit: - [2014/03/03 23:18:12 | 001,148,120 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\NISx64\1504000.00D\symefa64.sys -- (SymEFA)
DRV:64bit: - [2014/02/17 20:32:41 | 000,593,112 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1504000.00D\symnets.sys -- (SymNetS)
DRV:64bit: - [2014/02/12 20:59:49 | 000,875,736 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\NISx64\1504000.00D\srtsp64.sys -- (SRTSP)
DRV:64bit: - [2013/10/27 19:14:50 | 000,177,752 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS -- (SymEvent)
DRV:64bit: - [2013/10/01 21:22:20 | 000,056,832 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2013/09/26 21:45:56 | 000,264,280 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1504000.00D\ironx64.sys -- (SymIRON)
DRV:64bit: - [2013/09/25 21:50:25 | 000,162,392 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1504000.00D\ccsetx64.sys -- (ccSet_NIS)
DRV:64bit: - [2013/09/09 21:47:26 | 000,493,656 | R--- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\NISx64\1504000.00D\symds64.sys -- (SymDS)
DRV:64bit: - [2013/09/09 20:49:49 | 000,036,952 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1504000.00D\srtspx64.sys -- (SRTSPX)
DRV:64bit: - [2013/05/23 01:12:56 | 000,040,728 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\LUsbFilt.sys -- (LUsbFilt)
DRV:64bit: - [2013/04/03 11:08:14 | 001,587,968 | ---- | M] (Creative Technology Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ksaud.sys -- (ksaud)
DRV:64bit: - [2013/02/22 14:50:28 | 005,358,016 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2012/12/27 01:26:12 | 000,805,088 | ---- | M] (Realtek ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2012/12/13 10:41:10 | 000,028,008 | ---- | M] (Windows (R) Win 7 DDK provider) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\dfx11_1x64.sys -- (DFX11_1)
DRV:64bit: - [2012/08/23 09:10:20 | 000,019,456 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\rdpvideominiport.sys -- (RdpVideoMiniport)
DRV:64bit: - [2012/08/23 09:08:26 | 000,030,208 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2012/07/02 18:16:02 | 000,062,784 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (MEIx64)
DRV:64bit: - [2012/06/21 17:04:52 | 000,549,704 | ---- | M] () [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\SRS_AE_amd64.sys -- (SRS_AE_Service)
DRV:64bit: - [2012/06/06 10:53:56 | 000,132,096 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\basp.sys -- (Blfp)
DRV:64bit: - [2012/03/01 01:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2011/03/11 01:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 01:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2010/11/20 22:23:48 | 000,071,168 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\dmvsc.sys -- (dmvsc)
DRV:64bit: - [2010/11/20 22:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/09/30 14:00:06 | 000,180,736 | ---- | M] (Renesas Electronics Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\nusb3xhc.sys -- (nusb3xhc)
DRV:64bit: - [2010/09/30 14:00:06 | 000,080,384 | ---- | M] (Renesas Electronics Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\nusb3hub.sys -- (nusb3hub)
DRV:64bit: - [2009/07/13 20:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 20:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 20:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/10 15:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 15:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 15:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 15:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/05/05 17:46:08 | 000,018,432 | ---- | M] (NewTech Infosystems, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NTIDrvr.sys -- (NTIDrvr)
DRV:64bit: - [2009/05/05 17:46:08 | 000,016,896 | ---- | M] (NewTech Infosystems Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\UBHelper.sys -- (UBHelper)
DRV - [2014/08/01 11:03:44 | 002,099,288 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\VirusDefs\20140806.002\ex64.sys -- (NAVEX15)
DRV - [2014/08/01 11:03:44 | 000,142,128 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2014/08/01 11:03:44 | 000,126,040 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\VirusDefs\20140806.002\eng64.sys -- (NAVENG)
DRV - [2014/06/10 22:27:27 | 000,486,192 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
DRV - [2014/05/09 20:07:23 | 001,530,160 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\BASHDefs\20140801.001\BHDrvx64.sys -- (BHDrvx64)
DRV - [2014/03/25 19:45:15 | 000,525,016 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\IPSDefs\20140805.001\IDSviA64.sys -- (IDSVia64)
DRV - [2011/06/02 11:08:34 | 000,017,864 | ---- | M] () [Kernel | On_Demand | Stopped] -- C:\Program Files (x86)\SystemRequirementsLab\cpudrv64.sys -- (cpudrv64)
DRV - [2009/07/13 20:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)

========== Standard Registry (SafeList) ==========

========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = about:blank
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE:64bit: - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://start.mysearchdial.com/resul...FtCyDzytBtN1L1CzutDzytDtCtG1T&cr=555178625&ir=
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope =
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={sea...putEncoding}&oe={outputEncoding}&sourceid=ie7

IE - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/
IE - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE10SR
IE - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search
IE - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..\SearchScopes\{D18E01E6-1D6B-46B6-8ECD-ED36447B0C24}: "URL" = https://www.google.com/search?q={searchTerms}
IE - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

========== FireFox ==========

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/pdf: C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll (Foxit Corporation)
FF - HKLM\Software\MozillaPlugins\@foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/vnd.fdf: C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll (Foxit Corporation)
FF - HKLM\Software\MozillaPlugins\@intel-webapi.intel.com/Intel WebAPI ipt;version=2.1.42: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll (Intel Corporation)
FF - HKLM\Software\MozillaPlugins\@intel-webapi.intel.com/Intel WebAPI updater: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll (Intel Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.67.2: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.67.2: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF - HKCU\Software\MozillaPlugins\@citrixonline.com/appdetectorplugin: C:\Users\DeAnna\AppData\Local\Citrix\Plugins\104\npappdetector.dll (Citrix Online)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.1.0.18\coFFPlgn\ [2014/08/06 20:26:44 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.1.0.18\IPSFF [2014/08/05 19:00:20 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{F003DA68-8256-4b37-A6C4-350FA04494DF}: C:\Program Files\Logitech\SetPointP\LogiSmoothFirefoxExt
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Thunderbird 24.6.0\extensions\\Components: C:\Program Files (x86)\Mozilla Thunderbird\components
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Thunderbird 24.6.0\extensions\\Plugins: C:\Program Files (x86)\Mozilla Thunderbird\plugins

[2014/01/24 13:44:50 | 000,000,000 | ---D | M] (No name found) -- C:\Users\DeAnna\AppData\Roaming\Mozilla\Extensions

========== Chrome ==========

CHR - default_search_provider: (Enabled)
CHR - default_search_provider: search_url =
CHR - default_search_provider: suggest_url =
CHR - homepage: https://google.com/
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\PepperFlash\pepflashplayer.dll
CHR - plugin: Chrome Remote Desktop Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\pdf.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll
CHR - plugin: IntelÂ® Identity Protection Technology (Enabled) = C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll
CHR - plugin: IntelÂ® Identity Protection Technology (Enabled) = C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll
CHR - plugin: Java Deployment Toolkit 7.0.450.18 (Enabled) = C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll
CHR - plugin: Java(TM) Platform SE 7 U45 (Enabled) = C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
CHR - Extension: Google Docs = C:\Users\DeAnna\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.7_0\
CHR - Extension: Google Drive = C:\Users\DeAnna\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.3_0\
CHR - Extension: Google Voice Search Hotword (Beta) = C:\Users\DeAnna\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn\0.1.1.5023_0\
CHR - Extension: YouTube = C:\Users\DeAnna\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.6_0\
CHR - Extension: Google Search = C:\Users\DeAnna\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.20_0\
CHR - Extension: Logitech Smooth Scrolling = C:\Users\DeAnna\AppData\Local\Google\Chrome\User Data\Default\Extensions\dkpejdfnpdkhifgbancbammdijojoffk\6.65.62_0\
CHR - Extension: Norton Security Toolbar = C:\Users\DeAnna\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2014.7.6.17_0\
CHR - Extension: Google Wallet = C:\Users\DeAnna\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.6.1_0\
CHR - Extension: Gmail = C:\Users\DeAnna\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\

O1 HOSTS File: ([2014/08/06 00:08:51 | 000,000,027 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2:64bit: - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.4.0.13\coieplg.dll (Symantec Corporation)
O2:64bit: - BHO: (avast! Online Security) - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll (AVAST Software)
O2 - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\coieplg.dll (Symantec Corporation)
O2 - BHO: (Norton Vulnerability Protection) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Java(tm) Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (avast! Online Security) - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll (AVAST Software)
O2 - BHO: (Java(tm) Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O3:64bit: - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.4.0.13\coieplg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\coieplg.dll (Symantec Corporation)
O3 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3:64bit: - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.4.0.13\coieplg.dll (Symantec Corporation)
O3 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.4.0.13\coieplg.dll (Symantec Corporation)
O4:64bit: - HKLM..\Run: [Creative SB Monitoring Utility] C:\Windows\SysNative\SBAVMon.dll (Creative Technology Ltd.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000..\Run: [DellSystemDetect] C:\Users\DeAnna\AppData\Local\Apps\2.0\3X87H3JM.GCY\RKPMBGYE.20K\dell..tion_0f612f649c4a10af_0005.0009_14e1a3fbfbaf942c\DellSystemDetect.exe (Dell)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableLUA = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: PromptOnSecureDesktop = 0
O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O15 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..Trusted Domains: aspescription.com ([]* in Trusted sites)
O15 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..Trusted Domains: dell.com ([]* in Trusted sites)
O15 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..Trusted Domains: emdat.com ([]https in Trusted sites)
O15 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..Trusted Domains: escription.com ([]* in Trusted sites)
O15 - HKU\S-1-5-21-1401724913-4270857789-2429652485-1000\..Trusted Domains: mytranscriptions.com ([]https in Trusted sites)
O16 - DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} http://ccfiles.creative.com/Web/softwareupdate/su/ocx/15102/CTSUEng.cab (Creative Software AutoUpdate)
O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} http://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab (Creative Software AutoUpdate Support Package 2)
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} https://nuanceevents.webex.com/client/WBXclient-T28L10NSP12_CP1-16851/webex/ieatgpc1.cab (GpcContainer Class)
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} http://ccfiles.creative.com/Web/softwareupdate/ocx/130321/CTPID.cab (Creative Software AutoUpdate Support Package)
O16 - DPF: {F812AAD2-8EE4-46C3-8E0F-8A27A7DBFC5F} https://hcafwd.escriptionasp.com/code/ePrinterX.CAB (EPRINTERX.ctlUser1)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{554C808D-1E75-4DE9-AB3F-EA6C3F8EA46F}: DhcpNameServer = 192.168.1.1
O18:64bit: - Protocol\Handler\grooveLocalGWS - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = ComFile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = ComFile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

Babbette · Aug 6, 2014

========== Files/Folders - Created Within 30 Days ==========

[2014/08/06 20:29:55 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\DeAnna\Desktop\OTL.exe
[2014/08/06 20:24:09 | 000,000,000 | ---D | C] -- C:\Windows\ERUNT
[2014/08/06 20:18:32 | 001,016,261 | ---- | C] (Thisisu) -- C:\Users\DeAnna\Desktop\JRT.exe
[2014/08/06 00:32:27 | 001,942,776 | ---- | C] (Bleeping Computer, LLC) -- C:\Users\DeAnna\Desktop\rkill.exe
[2014/08/06 00:10:09 | 000,000,000 | -HSD | C] -- C:\$RECYCLE.BIN
[2014/08/06 00:10:06 | 000,000,000 | ---D | C] -- C:\Windows\temp
[2014/08/06 00:04:00 | 000,518,144 | ---- | C] (SteelWerX) -- C:\Windows\SWREG.exe
[2014/08/06 00:04:00 | 000,406,528 | ---- | C] (SteelWerX) -- C:\Windows\SWSC.exe
[2014/08/06 00:04:00 | 000,060,416 | ---- | C] (NirSoft) -- C:\Windows\NIRCMD.exe
[2014/08/06 00:03:57 | 000,000,000 | ---D | C] -- C:\ComboFix
[2014/08/06 00:02:27 | 000,000,000 | ---D | C] -- C:\Qoobox
[2014/08/06 00:02:13 | 000,000,000 | ---D | C] -- C:\Windows\erdnt
[2014/08/05 23:58:17 | 005,567,674 | R--- | C] (Swearware) -- C:\Users\DeAnna\Desktop\ComboFix.exe
[2014/08/05 22:59:00 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes' Anti-Malware (portable)
[2014/08/05 22:57:59 | 000,000,000 | ---D | C] -- C:\Users\DeAnna\Desktop\mbar
[2014/08/05 22:57:22 | 014,349,744 | ---- | C] (Malwarebytes Corp.) -- C:\Users\DeAnna\Desktop\mbar-1.07.0.1012.exe
[2014/08/05 21:52:42 | 000,000,000 | ---D | C] -- C:\Windows\Panther
[2014/08/05 21:50:55 | 000,000,000 | ---D | C] -- C:\Windows\SysNative\OEM
[2014/08/05 21:45:36 | 000,000,000 | ---D | C] -- C:\$WINDOWS.~Q
[2014/08/05 21:43:09 | 000,000,000 | ---D | C] -- C:\$INPLACE.~TR
[2014/08/05 21:37:13 | 000,000,000 | ---D | C] -- C:\ProgramData\RogueKiller
[2014/08/05 19:28:29 | 000,000,000 | ---D | C] -- C:\Config.Msi
[2014/08/05 18:57:01 | 000,000,000 | --SD | C] -- C:\Users\DeAnna\AppData\Roaming\Microsoft
[2014/08/05 18:57:01 | 000,000,000 | R--D | C] -- C:\Users\DeAnna\Videos
[2014/08/05 18:57:01 | 000,000,000 | R--D | C] -- C:\Users\DeAnna\Saved Games
[2014/08/05 18:57:01 | 000,000,000 | R--D | C] -- C:\Users\DeAnna\Pictures
[2014/08/05 18:57:01 | 000,000,000 | R--D | C] -- C:\Users\DeAnna\Music
[2014/08/05 18:57:01 | 000,000,000 | R--D | C] -- C:\Users\DeAnna\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Maintenance
[2014/08/05 18:57:01 | 000,000,000 | R--D | C] -- C:\Users\DeAnna\Links
[2014/08/05 18:57:01 | 000,000,000 | R--D | C] -- C:\Users\DeAnna\Favorites
[2014/08/05 18:57:01 | 000,000,000 | R--D | C] -- C:\Users\DeAnna\Downloads
[2014/08/05 18:57:01 | 000,000,000 | R--D | C] -- C:\Users\DeAnna\Documents
[2014/08/05 18:57:01 | 000,000,000 | R--D | C] -- C:\Users\DeAnna\Desktop
[2014/08/05 18:57:01 | 000,000,000 | R--D | C] -- C:\Users\DeAnna\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\AppData\Local\Temporary Internet Files
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\Templates
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\Start Menu
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\SendTo
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\Recent
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\PrintHood
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\NetHood
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\Documents\My Videos
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\Documents\My Pictures
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\Documents\My Music
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\My Documents
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\Local Settings
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\AppData\Local\History
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\Cookies
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\Application Data
[2014/08/05 18:57:01 | 000,000,000 | -HSD | C] -- C:\Users\DeAnna\AppData\Local\Application Data
[2014/08/05 18:57:01 | 000,000,000 | -H-D | C] -- C:\Users\DeAnna\AppData
[2014/08/05 18:57:01 | 000,000,000 | ---D | C] -- C:\Users\DeAnna\AppData\Local\Temp
[2014/08/05 18:57:01 | 000,000,000 | ---D | C] -- C:\Users\DeAnna\AppData\Local\Microsoft
[2014/08/05 18:57:01 | 000,000,000 | ---D | C] -- C:\Users\DeAnna\AppData\Roaming\Media Center Programs
[2014/08/05 18:55:07 | 000,056,832 | ---- | C] (Khronos Group) -- C:\Windows\SysNative\OpenCL.DLL
[2014/08/05 18:55:07 | 000,056,320 | ---- | C] (Khronos Group) -- C:\Windows\SysWow64\OpenCL.DLL
[2014/08/05 18:54:10 | 000,000,000 | ---D | C] -- C:\Windows\Prefetch
[2014/08/05 16:22:40 | 000,128,728 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\MBAMSwissArmy.sys
[2014/08/05 16:22:32 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
[2014/08/05 16:22:30 | 000,092,888 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbamchameleon.sys
[2014/08/05 16:22:30 | 000,063,704 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mwac.sys
[2014/08/05 16:22:30 | 000,025,816 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys
[2014/08/05 16:22:30 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Malwarebytes Anti-Malware
[2014/08/05 15:15:02 | 000,000,000 | ---D | C] -- C:\Users\DeAnna\AppData\Roaming\AVAST Software
[2014/08/05 15:10:40 | 000,043,152 | ---- | C] (AVAST Software) -- C:\Windows\avastSS.scr
[2014/08/05 15:08:02 | 000,000,000 | ---D | C] -- C:\Program Files\AVAST Software
[2014/08/05 15:07:30 | 000,000,000 | ---D | C] -- C:\ProgramData\AVAST Software
[2014/08/04 15:18:49 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\SystemRequirementsLab
[2014/08/04 15:18:46 | 000,000,000 | ---D | C] -- C:\Users\DeAnna\AppData\Roaming\SystemRequirementsLab
[2014/08/04 15:17:26 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Java
[2014/08/04 15:17:19 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Java
[2014/08/02 15:57:08 | 000,000,000 | ---D | C] -- C:\Users\DeAnna\AppData\Roaming\Cool Record Edit Pro
[2014/08/02 15:47:07 | 000,000,000 | ---D | C] -- C:\Users\DeAnna\Documents\Free Sound Recorder
[2014/08/02 15:47:07 | 000,000,000 | ---D | C] -- C:\Users\DeAnna\AppData\Roaming\Free Sound Recorder
[2014/08/02 15:46:56 | 000,348,160 | ---- | C] (NCT Company Ltd.) -- C:\Windows\SysWow64\NCTWMAFile2.dll
[2014/08/02 15:38:42 | 000,000,000 | ---D | C] -- C:\Users\DeAnna\AppData\Roaming\eScriptionV9
[2014/07/30 13:01:01 | 000,000,000 | ---D | C] -- C:\Users\DeAnna\AppData\Local\TEAC Corporation

========== Files - Modified Within 30 Days ==========

[2014/08/06 20:30:49 | 000,021,312 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2014/08/06 20:30:49 | 000,021,312 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2014/08/06 20:29:55 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\DeAnna\Desktop\OTL.exe
[2014/08/06 20:28:55 | 000,785,366 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2014/08/06 20:28:55 | 000,664,560 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2014/08/06 20:28:55 | 000,122,368 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2014/08/06 20:23:37 | 000,000,894 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2014/08/06 20:23:24 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2014/08/06 20:23:01 | 3144,216,576 | -HS- | M] () -- C:\hiberfil.sys
[2014/08/06 20:18:32 | 001,016,261 | ---- | M] (Thisisu) -- C:\Users\DeAnna\Desktop\JRT.exe
[2014/08/06 20:13:00 | 000,000,898 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2014/08/06 20:00:23 | 000,025,584 | ---- | M] () -- C:\Users\DeAnna\Desktop\download (1).htm
[2014/08/06 19:58:50 | 000,004,501 | ---- | M] () -- C:\Windows\InstText.ini
[2014/08/06 19:46:00 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2014/08/06 15:19:14 | 000,000,010 | ---- | M] () -- C:\Windows\SGIG.bkm
[2014/08/06 12:35:41 | 001,839,007 | ---- | M] () -- C:\Windows\SysNative\drivers\NISx64\1504000.00D\Cat.DB
[2014/08/06 12:20:45 | 000,001,441 | ---- | M] () -- C:\Users\DeAnna\Application Data\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk
[2014/08/06 12:18:08 | 000,072,822 | ---- | M] () -- C:\Windows\SysWow64\ieuinit.inf
[2014/08/06 12:18:08 | 000,072,822 | ---- | M] () -- C:\Windows\SysNative\ieuinit.inf
[2014/08/06 11:46:54 | 000,419,792 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2014/08/06 00:32:27 | 001,942,776 | ---- | M] (Bleeping Computer, LLC) -- C:\Users\DeAnna\Desktop\rkill.exe
[2014/08/06 00:08:51 | 000,000,027 | ---- | M] () -- C:\Windows\SysNative\drivers\etc\hosts
[2014/08/05 23:58:17 | 005,567,674 | R--- | M] (Swearware) -- C:\Users\DeAnna\Desktop\ComboFix.exe
[2014/08/05 22:59:00 | 000,128,728 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\MBAMSwissArmy.sys
[2014/08/05 22:58:30 | 000,092,888 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbamchameleon.sys
[2014/08/05 22:57:22 | 014,349,744 | ---- | M] (Malwarebytes Corp.) -- C:\Users\DeAnna\Desktop\mbar-1.07.0.1012.exe
[2014/08/05 21:49:49 | 000,030,312 | ---- | M] () -- C:\Windows\SysNative\drivers\TrueSight.sys
[2014/08/05 21:48:32 | 005,379,160 | ---- | M] () -- C:\Users\DeAnna\Desktop\RogueKillerX64.exe
[2014/08/05 21:38:44 | 000,029,160 | ---- | M] () -- C:\Windows\SysWow64\drivers\TrueSight.sys
[2014/08/05 21:37:28 | 000,081,098 | ---- | M] () -- C:\Users\DeAnna\Desktop\download.htm
[2014/08/05 20:21:15 | 000,139,264 | ---- | M] () -- C:\Users\DeAnna\Desktop\SystemLook.exe
[2014/08/05 19:29:12 | 000,777,604 | ---- | M] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2014/08/05 19:24:35 | 000,000,159 | RH-- | M] () -- C:\Windows\ctfile.rfc
[2014/08/05 19:20:25 | 000,041,450 | ---- | M] () -- C:\Windows\SysWow64\license.rtf
[2014/08/05 19:20:25 | 000,041,450 | ---- | M] () -- C:\Windows\SysNative\license.rtf
[2014/08/05 19:14:39 | 000,022,744 | ---- | M] () -- C:\Windows\SysNative\emptyregdb.dat
[2014/08/05 18:11:29 | 000,001,890 | ---- | M] () -- C:\Windows\diagwrn.xml
[2014/08/05 18:11:29 | 000,001,890 | ---- | M] () -- C:\Windows\diagerr.xml
[2014/08/05 17:42:39 | 000,004,792 | ---- | M] () -- C:\Users\DeAnna\Desktop\Windows Compatibility Report.htm
[2014/08/05 16:44:48 | 012,761,125 | ---- | M] () -- C:\Users\DeAnna\Desktop\Windows Is Missing a File.rtf
[2014/08/05 16:22:33 | 000,001,106 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2014/08/05 15:10:40 | 000,043,152 | ---- | M] (AVAST Software) -- C:\Windows\avastSS.scr
[2014/08/03 14:46:51 | 000,000,010 | ---- | M] () -- C:\Windows\SPTH.bkm
[2014/08/02 15:40:07 | 000,002,771 | ---- | M] () -- C:\Users\Public\Desktop\EditScript MT 9.lnk
[2014/08/01 15:33:14 | 000,000,010 | ---- | M] () -- C:\Windows\SCAR.bkm
[2014/07/31 05:53:15 | 000,042,291 | ---- | M] () -- C:\Windows\SysNative\drivers\NISx64\1504000.00D\VT20140731.006
[2014/07/30 18:23:30 | 000,000,010 | ---- | M] () -- C:\Windows\SEMD.bkm
[2014/07/30 16:52:30 | 000,000,822 | ---- | M] () -- C:\Users\Public\Desktop\CCleaner.lnk
[2014/07/30 16:43:19 | 000,000,010 | ---- | M] () -- C:\Windows\SPSW.bkm
[2014/07/30 14:12:06 | 000,000,061 | ---- | M] () -- C:\Windows\sbwin.ini
[2014/07/29 20:42:48 | 000,000,010 | ---- | M] () -- C:\Windows\SORW.bkm
[2014/07/27 13:11:29 | 000,000,372 | ---- | M] () -- C:\.mp3
[2014/07/26 19:56:49 | 000,000,010 | ---- | M] () -- C:\Windows\SNNW.bkm
[2014/07/25 15:22:35 | 000,000,010 | ---- | M] () -- C:\Windows\SPSY.bkm
[2014/07/23 15:32:08 | 000,000,010 | ---- | M] () -- C:\Windows\SOID.bkm
[2014/07/23 15:02:09 | 000,000,010 | ---- | M] () -- C:\Windows\SOPH.bkm
[2014/07/19 06:16:10 | 000,002,183 | ---- | M] () -- C:\Users\Public\Desktop\Google Chrome.lnk

========== Files Created - No Company Name ==========

[2014/08/06 20:00:23 | 000,025,584 | ---- | C] () -- C:\Users\DeAnna\Desktop\download (1).htm
[2014/08/06 12:18:08 | 000,072,822 | ---- | C] () -- C:\Windows\SysWow64\ieuinit.inf
[2014/08/06 12:18:08 | 000,072,822 | ---- | C] () -- C:\Windows\SysNative\ieuinit.inf
[2014/08/06 10:52:11 | 000,000,003 | ---- | C] () -- C:\Windows\SysNative\drivers\MsftWdf_User_01_11_00_Inbox_Critical.Wdf
[2014/08/06 03:13:30 | 000,000,003 | ---- | C] () -- C:\Windows\SysNative\drivers\MsftWdf_Kernel_01011_Inbox_Critical.Wdf
[2014/08/06 00:04:00 | 000,256,000 | ---- | C] () -- C:\Windows\PEV.exe
[2014/08/06 00:04:00 | 000,208,896 | ---- | C] () -- C:\Windows\MBR.exe
[2014/08/06 00:04:00 | 000,098,816 | ---- | C] () -- C:\Windows\sed.exe
[2014/08/06 00:04:00 | 000,080,412 | ---- | C] () -- C:\Windows\grep.exe
[2014/08/06 00:04:00 | 000,068,096 | ---- | C] () -- C:\Windows\zip.exe
[2014/08/05 21:50:59 | 000,000,029 | RH-- | C] () -- C:\Windows\version
[2014/08/05 21:48:31 | 005,379,160 | ---- | C] () -- C:\Users\DeAnna\Desktop\RogueKillerX64.exe
[2014/08/05 21:45:50 | 000,030,312 | ---- | C] () -- C:\Windows\SysNative\drivers\TrueSight.sys
[2014/08/05 21:37:28 | 000,081,098 | ---- | C] () -- C:\Users\DeAnna\Desktop\download.htm
[2014/08/05 21:37:14 | 000,029,160 | ---- | C] () -- C:\Windows\SysWow64\drivers\TrueSight.sys
[2014/08/05 20:21:15 | 000,139,264 | ---- | C] () -- C:\Users\DeAnna\Desktop\SystemLook.exe
[2014/08/05 19:29:12 | 000,777,604 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2014/08/05 19:25:29 | 000,001,413 | ---- | C] () -- C:\Users\DeAnna\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer (64-bit).lnk
[2014/08/05 19:25:25 | 000,001,447 | ---- | C] () -- C:\Users\DeAnna\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk
[2014/08/05 19:23:05 | 3144,216,576 | -HS- | C] () -- C:\hiberfil.sys
[2014/08/05 19:14:39 | 000,022,744 | ---- | C] () -- C:\Windows\SysNative\emptyregdb.dat
[2014/08/05 18:57:01 | 000,000,290 | ---- | C] () -- C:\Users\DeAnna\Application Data\Microsoft\Internet Explorer\Quick Launch\Shows Desktop.lnk
[2014/08/05 18:57:01 | 000,000,272 | ---- | C] () -- C:\Users\DeAnna\Application Data\Microsoft\Internet Explorer\Quick Launch\Window Switcher.lnk
[2014/08/05 18:56:46 | 000,001,345 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Media Center.lnk
[2014/08/05 18:56:46 | 000,001,326 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows DVD Maker.lnk
[2014/08/05 18:55:51 | 000,350,208 | ---- | C] () -- C:\Windows\SysNative\APOMgr64.DLL
[2014/08/05 18:55:51 | 000,263,168 | ---- | C] () -- C:\Windows\SysWow64\APOMngr.DLL
[2014/08/05 18:55:51 | 000,089,600 | ---- | C] () -- C:\Windows\SysNative\CmdRtr64.DLL
[2014/08/05 18:55:51 | 000,074,240 | ---- | C] () -- C:\Windows\SysWow64\CmdRtr.DLL
[2014/08/05 18:55:51 | 000,000,159 | RH-- | C] () -- C:\Windows\ctfile.rfc
[2014/08/05 17:42:39 | 000,004,792 | ---- | C] () -- C:\Users\DeAnna\Desktop\Windows Compatibility Report.htm
[2014/08/05 16:58:07 | 000,001,890 | ---- | C] () -- C:\Windows\diagwrn.xml
[2014/08/05 16:58:07 | 000,001,890 | ---- | C] () -- C:\Windows\diagerr.xml
[2014/08/05 16:44:48 | 012,761,125 | ---- | C] () -- C:\Users\DeAnna\Desktop\Windows Is Missing a File.rtf
[2014/08/05 16:22:33 | 000,001,106 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2014/07/27 13:11:29 | 000,000,372 | ---- | C] () -- C:\.mp3
[2014/04/16 23:40:45 | 000,000,061 | ---- | C] () -- C:\Windows\sbwin.ini
[2014/04/16 23:31:42 | 000,003,077 | ---- | C] () -- C:\ProgramData\cfSB1290A.ini
[2014/04/16 23:31:42 | 000,003,077 | ---- | C] () -- C:\ProgramData\cfSB1290.ini
[2014/04/16 10:02:18 | 000,003,926 | ---- | C] () -- C:\Windows\AFXcfg.ini
[2014/04/08 12:46:41 | 000,000,000 | ---- | C] () -- C:\Windows\Dssole.INI
[2014/03/03 12:50:10 | 000,015,003 | ---- | C] () -- C:\Windows\cscmondump.bin
[2013/11/06 21:08:15 | 000,000,065 | ---- | C] () -- C:\Windows\CtlSwtch.ini
[2013/10/28 11:21:09 | 000,004,501 | ---- | C] () -- C:\Windows\InstText.ini
[2013/10/27 18:46:03 | 000,598,384 | ---- | C] () -- C:\Windows\SysWow64\igvpkrng700.bin
[2013/10/27 18:46:01 | 000,754,652 | ---- | C] () -- C:\Windows\SysWow64\igcodeckrng700.bin
[2013/10/27 18:46:01 | 000,064,512 | ---- | C] () -- C:\Windows\SysWow64\igdde32.dll

========== ZeroAccess Check ==========

[2009/07/13 23:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2014/03/24 21:43:12 | 014,175,744 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2014/03/24 21:09:54 | 012,874,240 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 20:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 22:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 20:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== LOP Check ==========

[2014/08/05 19:08:14 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\AVAST Software
[2014/08/05 19:08:14 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\Cool Record Edit Pro
[2014/08/05 19:08:14 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\Emdat
[2014/08/05 19:08:18 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\eScription
[2014/08/05 19:08:25 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\eScriptionV9
[2014/08/05 19:08:25 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\Foxit Software
[2014/08/05 19:08:25 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\Free Sound Recorder
[2014/08/05 19:08:26 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\Leadertech
[2014/08/05 19:08:31 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\MP3Rocket
[2014/08/05 19:08:32 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\NCH Swift Sound
[2014/08/05 19:08:32 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\Oracle
[2014/08/05 19:08:32 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\PCDr
[2014/08/05 19:08:32 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\PhraseExpress
[2014/08/05 19:08:36 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\Spark
[2014/08/05 19:08:36 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\SystemRequirementsLab
[2014/08/05 19:08:36 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\Thunderbird
[2013/11/04 14:58:08 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\webex
[2014/08/05 19:08:36 | 000,000,000 | ---D | M] -- C:\Users\DeAnna\AppData\Roaming\ZenCODE

========== Purity Check ==========
< End of report >

Solved Rebooted and Windows Password is not correct

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