Reception workstation BSOD

By dbrown
May 10, 2010
  1. the user had a BSOD this morning
    so i checked the Event Viewer log and found a few error messages
    1. the computer has rebooted from a bugcheck. the bugcheck was 0x100000d1 (0x08010000, 0x00000002, 0x00000001, 0x005c0071) A dump was saved in C;\\Windows\Minidump\Mini051010-01.dmp Event id:1001 Time: 9:14 a.m.

    2. error code 100000d1, parameter 1 08010000, parameter 2 00000002, parameter 3 00000001, parameter 4 005c0071 Event id: 1003 Time: 1:04pm

    3. The McAffee McShield service hung on starting Event id: 7022 Time:9:17 a.m.

    i attached some dump files from the workstation as well
    can anyone give me a hand in resolving this issue

    Attached Files:

  2. dbrown

    dbrown TS Rookie Topic Starter Posts: 19


    is anyone out there that can give me a hand with this issue
  3. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    All your dumps are 0xD1 and these are almost always caused by faulty drivers. In your case all five simply cite Windows OS drivers and these are usually too general to be of much help.

    However, four of your five files cited portcls.sys and this component provides a collection of audio port drivers and a set of helper functions that can be called by the adapter driver. The PortCls driver provides kernel-streaming capabilities for ISA/DMA and PCI audio device drivers and is implemented in the portcls.sys file as an export driver (a kernel-mode DLL).

    Update your audio drivers. Also, consider updating to Service Pack 3 because as of July 10th SP2 will no longer be supported.
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