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Report names smartphone models with the highest failure rates

By midian182 · 24 replies
Jul 17, 2018
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  1. The Mobile Device Repair and Security report reveals that Samsung (34 percent), Xiaomi (13 percent), and Motorola (9 percent) were the three Android manufactures with the highest diagnostics failure rates. But while the Korean firm’s rate is more than double second-place Xiaomi’s, it’s still a huge decrease from its 61 percent in Q2 2017 and 53 percent in Q3 2017, so at least Samsung is heading in the right direction. It’s worth noting that the top two firms account for largest number of Android sales, which means the results are slightly skewed as they have more phones out there that could potentially fail.

    When it comes to individual models, Xiaomi’s Redmi 4 takes the unwanted top spot with a 9 percent failure rate. Despite being the worst-performing brand, the highest Samsung model is the Galaxy S7 in fifth place with just 3 percent, though it does have five models on the list.

    The report also looks at the iOS platform. It names the iPhone 6 as the Apple handset with the highest failure rate (26 percent). Interestingly, the failure rate for some iPhone models are a lot higher than those of Android devices.

    When it came to the reasons behind these failure rates, it seems performance was the biggest issue for Android users, which could be related to the number of underpowered, budget handsets that are on the market. The camera and microphone also caused many people problems. iPhone users named Bluetooth and WiFi as their biggest issues.

    Permalink to story.

  2. roberthi

    roberthi TS Addict Posts: 347   +96

    This is a failure report from a vendor that stands to gain by making things look a certain way. I'm not saying they were dishonest (no idea), but take the data with a grain of salt.
  3. OutlawCecil

    OutlawCecil TS Guru Posts: 594   +434

    Problem is quantity of phones out there affects these numbers. Samsung is highest but they also sell a TON of phones, hence more need repairs. Xiaomi also sells phones for 1/4 the cost so you can just buy new ones if they fail and you've still saved money. I like that OnePlus is at the bottom. Go them!
  4. Johnyy Smith

    Johnyy Smith TS Rookie

    And HTC phones never go wrong?
    alabama man and ForgottenLegion like this.
  5. Uncle Al

    Uncle Al TS Evangelist Posts: 4,869   +3,311

    I'd like to see this reviewed and commented on by Consumers Union, then it might carry a bit more weight.
    alabama man and ForgottenLegion like this.
  6. Kibaruk

    Kibaruk TechSpot Paladin Posts: 3,719   +1,135

    Everything was said already. The only way this data would be useful is if they had taken into consideration the amount of devices sold and the stats in a ratio of sold vs repaired %.
    sukhwant singh and alabama man like this.
  7. mkstark

    mkstark TS Rookie

    How is this measured? 34% of all failures are samsung? Isn't that biased based on phones sold? Maybe Samsung sells so many phones because of the low failure rate.
    Common sense: take the number of phones sold and divide it by the number of failures. That would give you a failure rate. NO WAY 34% of Samsung phones FAIL. No one would buy them!

    This stupid research takes the number of phones sold PERIOD so the % can add up to 100% of ALL failures. This skews the data against top sellers.
    The failure rates are not very useful either. 3% failure rate is statistically minimal. The only lessons to be learned in this entire stupid article are:
    1. Samsung sells a lot of phones
    2. Avoid specific phones that have double the fail rate of other phones.
    CloudCatcher likes this.
  8. PinothyJ

    PinothyJ TS Guru Posts: 490   +38

    Is it a good thing, or extremely worrying thing when you phone manufacturer does not feature on the list :p
    alabama man likes this.
  9. PinothyJ

    PinothyJ TS Guru Posts: 490   +38

    No, I would say that the number are correct. There were many generations of Samsung phone that were susceptible to such hardware glitches such as the magenta line down the screen. Many, many devices suffered from this and this is considered a failure because the device is failing to operate as designed. It is not a catastrophic failure, but still a warranty claimable repair.

    So if you were to have your phone repaired for something that was not caused by you or the environment, That would be considered a failure against that company, and what is being measured.

    The figures for Samsung used to be as high as 60% so the 34% is improving.
  10. Mr Majestyk

    Mr Majestyk TS Booster Posts: 97   +64

    Bingo, we need failure rate per number of phones. Also are they major failures or minor ones?

    Never had a single issue on my Samsung Galaxy S, S3, S7 Edge, but my LG G2 had a dodgy GPS which was a well known issue LG refused to fix.
  11. Ontario pundit

    Ontario pundit TS Rookie

    Ugh. Will I get these few minutes of my life back?

    iPhone 6 has the largest number of failures of all iPhone models? Hmm. Let me guess, it's also the most common model in the wild and was three years old last year. Surprise, surprise that it was responsible for a quarter of iPhone repairs.

    Or, a third of all Android phones that fail were Samsung. Hmm. Isn't Samsung the biggest manufacturer?

    Or more iPhones failed in North America than Android... Hmm. Perhaps iPhone dominates in the richest market in the world?

    These numbers are almost meaningless without market share data. You can't infer anything about failure RATES. Using the word rates in the graph was wrong.

    This was sloppy journalism at best or deceitful advertising at worst.
    sukhwant singh likes this.
  12. PinothyJ

    PinothyJ TS Guru Posts: 490   +38

    You folks understand percentages, right? 10% is the same regardless of a sixty thousand sold or sixty million :/.
  13. OutlawCecil

    OutlawCecil TS Guru Posts: 594   +434

    Hey math genius. These percentages are as compared to other brands. It's not saying 34% of Samsung phones break down, it's saying 34% of repaired phones were Samsung.
    Kibaruk likes this.
  14. moon982

    moon982 TS Rookie Posts: 23

    What does not make sense is why such a high rate in Europe well Asia and America is so low.
  15. moon982

    moon982 TS Rookie Posts: 23

    Samsung makes high in phones and cheep phones so with out a proper chart the stats in the article is a bit meaningless.
  16. enemys

    enemys TS Maniac Posts: 173   +170

    Actually, if I understand the report well, it's "34% percent of Samsung phones sent for diagnostics or erasure showed at least one issue". Which is still a very different thing than "34% of Samsung phones fail". And the most frequent issue with Android phones was "performance", not something that can be really described as an engineering failure.
  17. diman82

    diman82 TS Member

    You've misunderstood - 34% of ALL failed phones THAT WERE TESTED (and this total count wasn't mentioned) are of Samsung manufacturing. Of course, this article 'forgets' to mention, that Samsung sells the most number of phones in the world!
  18. jobeard

    jobeard TS Ambassador Posts: 12,562   +1,441

    In your exuberance to express your idea, you got the math inverted buddy:
    • total sold is a large number
    • and failures MUST be smaller than that
    so its failures / total sold = failure rate.
  19. Kibaruk

    Kibaruk TechSpot Paladin Posts: 3,719   +1,135

    This was simply hilarious, I had to highlight it :)
    OutlawCecil likes this.
  20. Abraka

    Abraka TS Addict Posts: 176   +54

    Samsung is now opening a factory in INDIA, lol.
    You can expect their phone failure rate to increase by 200%
  21. Kibaruk

    Kibaruk TechSpot Paladin Posts: 3,719   +1,135

    That's like saying all phones built in China are faulty... the factories follow the Company quality requirements and reason why you can see such a huge difference between Xiaomis and Samsung or iPhones or whatever.

    PS: Your comment borders on racist.
  22. Bruce Fraser

    Bruce Fraser TS Rookie Posts: 16

    Ah, thanks for explaining. I was confused, because it implied 34% of all Samsung phones needed repairs.
    The problem was in the choice of a graph: a pie chart would instantly make clear that "34%" is of all phones needing repair. A bar graph should never be used when the components are supposed to add up to a whole unit.
  23. cliffordcooley

    cliffordcooley TS Guardian Fighter Posts: 11,208   +4,873

    So Window's Phone failure rate was low enough, it was not worth mentioning.
  24. Abraka

    Abraka TS Addict Posts: 176   +54

    It's not racist if it's true. And regarding Chinese phones, they are pretty good unless you buy those that cost 15 peanuts. For example, DOOGEE is a cheap brand and still quite ok for everyday use. CUBOT is a good brand as well. You don't need to pay the premium price to have a pretty good phone.

    Chinese are very organized people. They may not be very rich, but they don't crap on the streets, they don't avoid doing stuff, they stick to the rules and they keep personal hygiene (in average).

    Those characteristics are reflected in their work as well. Which is why Western countries open their factories there even though they hate communism. Now, compare that to one other country where 77% of the people crap on the streets or next to the street. Somehow you don't feel confident buying a phone from them if you have an alternative.
    Last edited: Aug 15, 2018
  25. captaincranky

    captaincranky TechSpot Addict Posts: 14,518   +3,702


    This just in. It is no longer legal to export Indian rosewood, due to CITES restrictions. I guiess they're trying to save the woodlands in India for the bears to do their business.

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