Spectrum Home Security customers may be left with useless equipment following service...

Polycount

TS Evangelist
Staff member

According to Spectrum, suppliers that provide Home Security equipment or network service will be "shutting down or ceasing" their operations. Spectrum's Home Security platform provided customers with devices like security cameras, motion detectors, window sensors, and more.

Unfortunately, it seems that all those devices might be almost worthless moving forward, no matter how much customers paid for them. One Home Security customer told a local news station that he spent "almost $900" on cameras, sensors, and even a thermostat, none of which will be fully functional come February 5.

The news station in question, KSBY, says the "individual pieces" will technically still operate. However, the customer, Steve Rottinghouse, will no longer be able to access them from his smartphone or tablet, which makes them effectively useless. After all, a security camera isn't much good if you can't check the feed, and a door sensor is pointless if it can't alert you when it detects something. Spectrum is reportedly not granting users refunds or company credit for the soon-to-be-defunct equipment.

To make matters worse, none of this equipment can be transferred to other services (for now). Spectrum is giving Home Security customers access to "exclusive offers" for similar offerings from Adobe and Ring to ensure "as smooth a transition as possible," but they will probably still need to purchase new security gear (unless the offers include free or heavily-discounted devices).

Spectrum's latest move demonstrates the dangers of relying too heavily on tech firms in modern times. Companies can and will shut down services at the drop of a hat, sometimes with little warning. In this case, Home Security customers were not notified of the service's impending doom until last month -- a painful pill to swallow for newer subscribers.

Middle image credit: Shutterstock

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Oo7peedeaj

TS Rookie
That is why I got rid of them and got a new internet company and realize that I like the new internet company a lot better and Spectrum the shity *** internet always crashes when I'm playing games online I have not lost connection yet I used to think it was my computer but now I realize it's just their crappy service my internet connection is extremely reliable now. I laugh at my friends when they cry because their game loses connection from server and they're still using Spectrum and I'm still in game. Bye-bye shity Spectrum!
 
Rofl at the "spent almost $900 on it" quote. That's sweet bugger all when it comes to home security. It's not like they spent 50 grand and the system stops working.

It's hardly a large sum of money.
 

Irata

TS Maniac
that's actually more than monthly wages of some in major parts of the world.....
I know and it's a load of money, considering that this equipment also needed to be installed and set-up and now removed / replaced.

And it's adding expensive electronics to the landfill / third world "recycling facilities".

Hence the [/s] tag :)
 
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Stark

TS Addict
I know and it's a load of money, considering that this equipment also needed to be installed and set-up and now removed / replaced.

And it's adding expensive electronics to the landfill / third world "recycling facilities".

Hence the [/s] tag :)
went r/whoosh .....hehe