There is no contract with the customer like ATT. They don't throttle like a lot of other ISPs, but you may not get 90% of advertised speed due to the number of people using cable and internet. Cable Broadband is affected by the number of users on-line at the same time in your neighborhood (or area). Whereas DSL gets slower the further you are from the "Office" (not the building, but a distribution point).Sounds like a company is offering cheaper prices so everyone wants to join then throttles you, im sure there's a thing called contention ratio it should be like 50:1 in contract, so there's not too many people using the same network as you which should be in the contract so if they break this you maybe be able to get out.Wish Florida would do the same, ....
Spectrum's biggest problem is trying to integrate TWC, Charter, Brighthouse, etc. into one cohesive unit. I also found that depending on which former ISP you had, will also dictate what speed you get. They are now advertising 200Mbps (up from 100Mbps). I was a TWC customer and was getting 50Mbps prior to the merger and still get the same speed even though my price for TV and internet went up another $20/mo (my actual speed was 32Mbps). When I talked with the CSRs at the Spectrum site, they told me if I want 100Mbps, I would have to pay more as the speed increase was given only to former Charter subscribers.
I live in a major city and the only two providers are Spectrum and ATT (Google stopped its expansion where I live). There are others, but there speeds are slower than ATT (their fiber is not available everywhere).
The Spectrum app also leaves a lot to be desired. I had few problems with the old TWC app on both the Roku and the Samsung TV. The Spectrum app pauses and clocks in the middle of a show multiple times, even though the speed is in the 20+ Mbps. It also throws a lot of error codes and if you have a Roku Express hooked up to a PVR to record one show while watching another, it pauses with a message "Do you want to continue watching" and then times out after a bit. They claim it is to free up contention when you aren't watching, which makes some sense, but I suspect it is to get people to rent their DVR.