System keeps rebooting/minidump errors

By fabiangoldisho · 16 replies
May 16, 2006
  1. I need help. my system keeps rebooting from time to time without reason. I did a memtest86 test (12 tests, pass all), analyze SMART hard drive utility (it was all ok), format and reinstall windows. my CPu and chipset temperature is OK but the error still appears and my system hangs and reboots.
    Please take a look at some of my minidumps files, because I don´t know if it´s related with the memory, hard drive, drivers, etc.

    Could it be that the BIOS is corrupted? or maybe it needs to be updated...

    Pentium 4 3,2ghz
    ASUS P5gd2 Deluxe
    graphic card:Asus N6600
    memory: kingston DDR2 (2x512)
    HD: Western digital 200Gb
    BIOS date: 2004
  2. CrossFire851

    CrossFire851 TS Rookie Posts: 766

    Post you're last mini dumps and a pro like Howard will take a look see.
  3. fabiangoldisho

    fabiangoldisho TS Rookie Topic Starter

    In the first post it didn´t upload because it was a large file. I divided in two zips, I hope you can help me!!

    Attached Files:

  4. fabiangoldisho

    fabiangoldisho TS Rookie Topic Starter

    zip 2

    second zip
  5. cpc2004

    cpc2004 TS Evangelist Posts: 1,994


    The crash is crashed with various bugcheck code and it is the sign of hardware error. One minidump is crashed with bugcheck code 7F with double fault. The double fault is not relate to stack overflow and it is crashed with hardware error. Probably the culprit is faulty ram or motherboard.

    Mini051406-01.dmp BugCheck 100000D1, {f7c6b004, a, 0, f779a98c}
    Probably caused by : atapi.sys ( atapi!AtapiStartIo+e )

    Mini051506-01.dmp BugCheck 1000007F, {8, f7acfd70, 0, 0}
    Probably caused by : ntkrnlmp.exe ( nt!ExMapHandleToPointerEx+13 )

    Mini051506-02.dmp BugCheck 19, {20, e2a934f0, e2a93518, c050201}
    Probably caused by : SAVRT.SYS ( SAVRT+42a8e )

    Mini051606-01.dmp BugCheck 1000000A, {7c0746a0, 2, 1, 804da106}
    Probably caused by : nv4_mini.sys ( nv4_mini+55baa )

    Mini051606-02.dmp BugCheck 1000008E, {c0000005, f4caee3f, b9533c26, 0}
    Probably caused by : SYMEVENT.SYS ( SYMEVENT+6e3f )

    Mini051606-03.dmp BugCheck 1000000A, {370776c4, 2, 1, 804da12e}
    Probably caused by : nv4_mini.sys ( nv4_mini+55c00 )
  6. fabiangoldisho

    fabiangoldisho TS Rookie Topic Starter


    Thanks for answering, I´ll try to replace my memories or have the motherboard checked to see if it is not working properly.

    Another question....could it be that my BIOS is corrupted and that is the cause? In that case, would a bios update solve the problem?

    Thanks in advance
  7. kraziebone

    kraziebone TS Rookie

    maybe try a program called "Registry Mechanic" it fixes errors on your comp does good
  8. fabiangoldisho

    fabiangoldisho TS Rookie Topic Starter

    I took my computer to the vendor place and the people of tech support updated my bios and checked the memory. It seemed to work fine but today it keeps rebooting and the most common errors are:

    1000000a (when the computer suddenly reboots)

    0xc000005 (most applications like media player, explorer, mozilla, etc, stop and have to close)

    Please cpc2004, take a look to my new minidump files and see if it´s the same error you told me before, so I can make my vendor replace my memory or my motherboard..

  9. fabiangoldisho

    fabiangoldisho TS Rookie Topic Starter

    same on windows vista

    This another zip contains two minidump files from windows Vista installed on another partition, and has the same problem.
    The problem started before I reformatted the hard drive and create the partitions so i know is not a windows or Hard drive problem..., besides, i ran a HD test and everything was ok..
  10. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Faulty RAM or overheat


    Your windows is crashed with 4 bytes memory corruption. It is the sign of faulty ram or overheat.

    BugCheck 1000000A, {7, ff, 1, 804e2eed}

    CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    !chkimg -lo 50 -d !nt
    804e2ee4-804e2ee7 4 bytes - nt!_except_handler3+c

    [ 5d 0c 8b 45:e9 fa e7 ff ]
    4 errors : !nt (804e2ee4-804e2ee7)

    MODULE_NAME: memory_corruption
    IMAGE_NAME: memory_corruption
    FOLLOWUP_NAME: memory_corruption
  11. fabiangoldisho

    fabiangoldisho TS Rookie Topic Starter

    I took my computer to the vendor place and they cleaned all the dust of the processor, the heatsink, etc. They ran MEMTEST for 6 hours, and the temperature is now normal.

    But my computer keeps shutting down without reason. When it restarts, a message appears. "System has recovered from a serious error" and when i send the report, an HTML page appears from microsoft telling that the problem was due to drivers problem.
    I need to know exactly if the problem is really because of a driver or if it is bad RAM or what.

    The most common error codes are:

    and also the applications crash every time with this code:

    Please, I send new minidump files after my vendor cleaned the heatsink, so you can help me identify the problem.

    Thanks in advance!!
  12. cpc2004

    cpc2004 TS Evangelist Posts: 1,994


    Mini060206-02.dmp BugCheck 10000012, {1, 4000, 0, 0}
    Probably caused by : win32k.sys ( win32k!EnterCrit+14 )

    Mini060206-06.dmp BugCheck 1000007E, {c000001d, 815929d0, f7c72af8, f7c727f4}
    Probably caused by : memory_corruption ( nt!MiDecrementShareCount+158 )

    According to the dump analysis, the crashes are caused by faullty hardware. Probably it is faulty ram or PSU.
  13. fabiangoldisho

    fabiangoldisho TS Rookie Topic Starter


    Thanks! I´ll try to replace the motherboard and/or the RAM and see if that solves the problem. I´ll post here if everything goes well
  14. jefrank17

    jefrank17 TS Rookie

    Same problem here

    I am experiencing multiple reboots all day long. I have attached a zip file containing my minidumps. I would greatly appreciate it if someone knowledgeable could look at the minidumps and advise me on possible causes and solutions.

    I have not made any changes to my hardware. 2 GB ram, Intel pentium 3.2ghz, 2 200gb hard drives. Intel D865Perl, Radeon 9700 Pro video card, 2 DVD drives, sound on motherboard, Motorola USB modem, intel network card. Operating system is Windows XP home.

    Event viewer states this: Event ID 1003, Event category 102, Error code 1000007f, parameter1 00000008, parameter2 f7717d70, parameter3 00000000, parameter4 00000000

    I will be running memtest86 as soon as I can figure out how. Please help me.
  15. jefrank17

    jefrank17 TS Rookie

    Some additional information

    I was able to download and run memtest86. I ran it for 15 hours (14 passes) and there were no errors. Since the computer boots every 2-4 hours when running windows, this would indicate to me that the memory and all hardware is good, and that the problem is windows based.

    I also went in and checked temperatures. The CPU is running at 93C and other monitored system areas are running at 46C and 52C.

    I could be wrong but my conclusion is its a software problem. Any ideas from looking at the mini dumps? Help from an expert would be most appreciated. Thank you.
  16. jefrank17

    jefrank17 TS Rookie

    starting a new thread

    Going to start a new thread and repeat my posts there
  17. jefrank17

    jefrank17 TS Rookie

    Solved my problem

    My experience is crashes are almost always due to problem software. Try running the computer with as little running as possible. When you stabilize it, then add one program at a time until you re-develop the problem. Then you know the culprit.

    Also if you run memtest86 it answers to questions. First it tells you if you have a problem with memory. But second and even more importantly, it tells you if your problem is hardware or software based and here is how.

    I ran memtest86 for 15 hours straight without a crash. Incidentally I also had no memory problems. Remember memtest does not run under windows. You have to use a boot disk. That virtually proved I had no problems with any hardware that might have caused the problem. I say virtually of course becuase if the particular hardware with a problem was not being stressed that could be a reason why no boots occurred. Anyway, I went on the assumption that it was software based because when I was running windows with all my programs the computer crashed every 2 to 4 hours. I was able to narrow it down to one program in this case CA EZ antivirus and low and behold, the crashes stopped immediately once I stopped running that program. I was almost ready to reformat and reload OMG that would have been such a pain. Anyway thats my two cents.
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