Hello: Last week I began having problems with my network and was not able to access network files. Later that day, I got a BSOD. I wish I had come here but alas, I read that I should try to restore my computer to an earlier date. Figured I could do that. When it was done I received an error message that said the restore failed and noted IEproxy.dll file was missing. I sort of gave up and figured I never use IE anyway. But I have still been having lots of problems. So tonight I tried to restore it again to a different (earlier) date. After completing the restore, I got the same error message that none of my files had been restored. Restore failed to extract the file c:\programfiles(x86)\commonfiles\microsoftshared\vgx\vgx.dll. It said it had been deleted during the restore?
HP Probook4540s Win 7
Please help! Thanks.
Kelly
I was directed to start a new thread under Malware Removal and follow the instructions on the Malware page.
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:25-01-2016
Ran by Kelly (administrator) on KELLYLAPTOP (25-01-2016 23:20:36)
Running from C:\Users\Kelly\Downloads
Loaded Profiles: Kelly (Available Profiles: Kelly)
Platform: Windows 7 Professional Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool:
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgrsa.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
(DigitalPersona, Inc.) C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpHostW.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\stacsv64.exe
(Hewlett-Packard Company) C:\Windows\System32\hpservice.exe
(Validity Sensors, Inc.) C:\Windows\System32\vcsFPService.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
(Adobe Systems, Incorporated) C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe
(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgfws.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
(IVT Corporation) C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Carbonite, Inc. (www.carbonite.com)) C:\Program Files\Carbonite\Carbonite Backup\CarboniteService.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgemca.exe
(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\HPFSService.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Hotkey Support\HPHotkeyMonitor.exe
(Intel(R) Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\Jhi_service.exe
(Malwarebytes) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
(Malwarebytes) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
() C:\Program Files\Hewlett-Packard\Drive Encryption\EEAgent\MfeEpeHost.exe
(Visioneer Inc.) C:\Program Files (x86)\Visioneer\OneTouch 4.0\OtService.exe
(PDF Complete Inc) C:\Program Files (x86)\PDF Complete\pdfsvc.exe
(Intuit) C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
(Intuit Inc.) C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
(Visioneer Inc.) C:\Program Files\Visioneer\Strobe500\STROBE500HV_0002_0.EXE
(Visioneer Inc.) C:\Program Files\Visioneer\Strobe500\Strobe500MultiScanner.exe
(ArcSoft, Inc.) C:\Windows\SysWOW64\ArcVCapRender\uArcCapture.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
(IVT Corporation) C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BsHelpCS.exe
(Microsoft Corporation) C:\Windows\System32\printfilterpipelinesvc.exe
(Malwarebytes) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
(DigitalPersona, Inc.) C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe
(Hewlett-Packard Company) C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
(Microsoft Corporation) C:\Windows\System32\GWX\GWX.exe
(Visioneer Inc.) C:\Program Files (x86)\Visioneer\OneTouch 4.0\OtMonEx.exe
(DigitalPersona, Inc.) C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpAgent.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\sttray64.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Spotify Ltd) C:\Users\Kelly\AppData\Roaming\Spotify\SpotifyWebHelper.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Spotify Ltd) C:\Users\Kelly\AppData\Roaming\Spotify\Spotify.exe
(Nico Mak Computing) C:\Program Files\WinZip\FAHWindow64.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\coreshredder.exe
(IVT Corporation) C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BtTray.exe
(Hewlett-Packard) C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Hotkey Support\QLBController.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPConnectionManager.exe
(Nuance Communications, Inc.) C:\Program Files (x86)\ScanSoft\OmniPage15\OpWare15.exe
(Carbonite, Inc.) C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgui.exe
(Adobe Systems Inc.) C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
(Oracle Corporation) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe
(Intuit Inc. All rights reserved.) C:\Users\Kelly\AppData\Local\Intuit\SyncManager\Current\IntuitSyncManager.exe
(Spotify Ltd) C:\Users\Kelly\AppData\Roaming\Spotify\Spotify.exe
(Spotify Ltd) C:\Users\Kelly\AppData\Roaming\Spotify\Spotify.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
(Hewlett-Packard Company) C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe
(Portrait Displays, Inc) C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\SDKCOMServer.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(Portrait Displays, Inc.) C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\pdiSDKHelperx64.exe
(Intel Corporation) C:\Windows\System32\igfxext.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
(Microsoft Corporation) C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Intuit, Inc.) C:\Program Files (x86)\Intuit\QuickBooks 2015\QBDBMgr.exe
(Intuit Inc.) C:\Program Files (x86)\Intuit\QuickBooks 2015\QBW32.EXE
(Intuit Inc.) C:\Program Files (x86)\Common Files\Intuit\QuickBooks\axlbridge.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
(iAnywhere Solutions, Inc.) C:\Program Files (x86)\Intuit\QuickBooks 2015\dbextclr11.exe
(Microsoft Corporation) C:\Windows\splwow64.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
==================== Registry (Whitelisted) ===========================
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
HKLM\...\Run: [HPPowerAssistant] => C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe [3488640 2012-03-14] (Hewlett-Packard Company)
HKLM\...\Run: [MSC] => c:\Program Files\Microsoft Security Client\msseces.exe [1436736 2011-06-15] (Microsoft Corporation)
HKLM\...\Run: [Logitech Download Assistant] => C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
HKLM\...\Run: [SysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [1664000 2013-06-24] (IDT, Inc.)
HKLM\...\Run: [MfeEpePcMonitor] => "C:\Program Files\Hewlett-Packard\Drive Encryption\EpePcMonitor.exe"
HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2804976 2013-12-30] (Synaptics Incorporated)
HKLM-x32\...\Run: [IAStorIcon] => C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe [284440 2012-02-29] (Intel Corporation)
HKLM-x32\...\Run: [USB3MON] => C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe [290688 2013-06-17] (Intel Corporation)
HKLM-x32\...\Run: [DTRun] => c:\Program Files (x86)\ArcSoft\TotalMedia Suite\TotalMedia Theatre 3\uDTRun.exe [517456 2010-11-24] (ArcSoft Inc.)
HKLM-x32\...\Run: [File Sanitizer] => c:\Program Files (x86)\Hewlett-Packard\File Sanitizer\CoreShredder.exe [12313720 2012-08-07] (Hewlett-Packard)
HKLM-x32\...\Run: [BtTray] => C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BtTray.exe [371976 2012-09-19] (IVT Corporation)
HKLM-x32\...\Run: [BCSSync] => C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe [89184 2012-11-05] (Microsoft Corporation)
HKLM-x32\...\Run: [HP Software Update] => C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [49208 2011-10-28] (Hewlett-Packard)
HKLM-x32\...\Run: [HPConnectionManager] => C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe [185144 2013-10-31] (Hewlett-Packard Development Company, L.P.)
HKLM-x32\...\Run: [QLBController] => C:\Program Files (x86)\Hewlett-Packard\HP Hotkey Support\QLBController.exe [337184 2013-10-16] (Hewlett-Packard Company)
HKLM-x32\...\Run: [SSBkgdUpdate] => C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe [210472 2006-10-25] (Nuance Communications, Inc.)
HKLM-x32\...\Run: [Opware15] => C:\Program Files (x86)\ScanSoft\OmniPage15\Opware15.exe [79400 2007-05-10] (Nuance Communications, Inc.)
HKLM-x32\...\Run: [ScanSoft OmniPage 15-reminder] => "C:\Program Files (x86)\ScanSoft\OmniPage15\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\OmniPage15.0\Ereg\Ereg.ini
HKLM-x32\...\Run: [Carbonite Backup] => C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe [1056976 2014-06-27] (Carbonite, Inc.)
HKLM-x32\...\Run: [Intuit SyncManager] => C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe [3776824 2015-03-17] (Intuit Inc. All rights reserved.)
HKLM-x32\...\Run: [AVG_UI] => C:\Program Files (x86)\AVG\AVG2013\avgui.exe [4431848 2015-10-30] (AVG Technologies CZ, s.r.o.)
HKLM-x32\...\Run: [PDF Complete] => C:\Program Files (x86)\PDF Complete\pdfsty.exe [683656 2013-07-18] (PDF Complete Inc)
HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [Acrobat Assistant 8.0] => C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe [3499896 2014-05-08] (Adobe Systems Inc.)
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [596528 2015-12-22] (Oracle Corporation)
HKLM\...\Winlogon: [Userinit] C:\Windows\system32\userinit.exe,C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe,
Winlogon\Notify\igfxcui: C:\windows\system32\igfxdev.dll (Intel Corporation)
Winlogon\Notify\DeviceNP-x32: DeviceNP.dll [X]
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\...\Run: [Spotify Web Helper] => C:\Users\Kelly\AppData\Roaming\Spotify\SpotifyWebHelper.exe [2346096 2016-01-19] (Spotify Ltd)
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\...\Run: [GoogleChromeAutoLaunch_D2782999957AFE6FE56DCB3958D51F7A] => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe [748360 2016-01-12] (Google Inc.)
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\...\Run: [Spotify] => C:\Users\Kelly\AppData\Roaming\Spotify\Spotify.exe [8316528 2016-01-19] (Spotify Ltd)
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\Control Panel\Desktop\\SCRNSAVE.EXE ->
Lsa: [Notification Packages] DPPassFilter scecli
ShellIconOverlayIdentifiers: [ AccExtIco1] -> {AB9CF9F8-8A96-4F9D-BF21-CE85714C3A47} => C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll [2015-11-14] ()
ShellIconOverlayIdentifiers: [ AccExtIco2] -> {853B7E05-C47D-4985-909A-D0DC5C6D7303} => C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll [2015-11-14] ()
ShellIconOverlayIdentifiers: [ AccExtIco3] -> {42D38F2E-98E9-4382-B546-E24E4D6D04BB} => C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll [2015-11-14] ()
ShellIconOverlayIdentifiers: [Carbonite.Green] -> {95A27763-F62A-4114-9072-E81D87DE3B68} => C:\Program Files\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers: [Carbonite.Partial] -> {E300CD91-100F-4E67-9AF3-1384A6124015} => C:\Program Files\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers: [Carbonite.Yellow] -> {5E529433-B50E-4bef-A63B-16A6B71B071A} => C:\Program Files\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll No File
ShellIconOverlayIdentifiers: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll No File
ShellIconOverlayIdentifiers: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll No File
ShellIconOverlayIdentifiers: [DropboxExt4] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll No File
ShellIconOverlayIdentifiers-x32: [Carbonite.Green] -> {95A27763-F62A-4114-9072-E81D87DE3B68} => C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers-x32: [Carbonite.Partial] -> {E300CD91-100F-4E67-9AF3-1384A6124015} => C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers-x32: [Carbonite.Yellow] -> {5E529433-B50E-4bef-A63B-16A6B71B071A} => C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers-x32: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt.28.dll [2015-12-08] (Dropbox, Inc.)
ShellIconOverlayIdentifiers-x32: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt.28.dll [2015-12-08] (Dropbox, Inc.)
ShellIconOverlayIdentifiers-x32: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt.28.dll [2015-12-08] (Dropbox, Inc.)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\FAH.lnk [2015-11-23]
ShortcutTarget: FAH.lnk -> C:\Program Files\WinZip\FAHConsole.exe (Nico Mak Computing)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Intuit Data Protect.lnk [2015-06-02]
ShortcutTarget: Intuit Data Protect.lnk -> C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe (Intuit Inc.)
==================== Internet (Whitelisted) ====================
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{71E9A0FC-54DC-4D0B-8697-CDA7774D54AB}: [DhcpNameServer] 172.20.10.1
Tcpip\..\Interfaces\{C93F2B6E-E31B-461E-8AF1-765AC6B2F425}: [DhcpNameServer] 172.20.10.1
Tcpip\..\Interfaces\{D7FEFD33-6990-4708-AA50-75335A9CA0EA}: [DhcpNameServer] 192.168.1.1
Internet Explorer:
==================
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = www.google.com
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.google.com/cse?cx=partner-pub-3540673482024757:xbhdw8hkfz5&ie=ISO-8859-1&q=&sa=Search
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://g.msn.com/HPCOM/1
SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {31090377-0740-419E-BEFC-A56E50500D5B} URL =
SearchScopes: HKLM-x32 -> DefaultScope value is missing
SearchScopes: HKU\S-1-5-21-3693788669-2927186860-3419542279-1002 -> {34256C81-8CF0-4916-92D9-1A38F09189FA} URL = hxxps://search.yahoo.com/search?p={searchTerms}&fr=yset_ie_syc_oracle&type=orcl_default
SearchScopes: HKU\S-1-5-21-3693788669-2927186860-3419542279-1002 -> {E9DB9E7B-A275-41D1-8158-D0423FBEBDEB} URL = hxxp://www.google.com/cse?cx=partner-pub-3540673482024757:xbhdw8hkfz5&cof=&q={searchTerms}
BHO: Groove GFS Browser Helper -> {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -> C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL [2013-12-18] (Microsoft Corporation)
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2012-07-17] (Microsoft Corp.)
BHO: Adobe Acrobat Create PDF Helper -> {AE7CD045-E861-484f-8273-0445EE161910} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL [2013-03-06] (Microsoft Corporation)
BHO: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll => No File
BHO: Adobe Acrobat Create PDF from Selection -> {F4971EE7-DAA0-4053-9964-665D8EE6A077} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
BHO-x32: File Sanitizer for HP ProtectTools -> {3134413B-49B4-425C-98A5-893C1F195601} -> c:\Program Files (x86)\Hewlett-Packard\File Sanitizer\IEBHO.dll [2012-08-07] (Hewlett-Packard)
BHO-x32: Groove GFS Browser Helper -> {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -> C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL [2013-12-19] (Microsoft Corporation)
BHO-x32: Java(tm) Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre1.8.0_71\bin\ssv.dll [2016-01-22] (Oracle Corporation)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2012-07-17] (Microsoft Corp.)
BHO-x32: Evernote extension -> {92EF2EAD-A7CE-4424-B0DB-499CF856608E} -> C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll [2013-05-08] (Evernote Corp., 305 Walnut Street, Redwood City, CA 94063)
BHO-x32: Adobe Acrobat Create PDF Helper -> {AE7CD045-E861-484f-8273-0445EE161910} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
BHO-x32: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL [2013-03-06] (Microsoft Corporation)
BHO-x32: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre1.8.0_71\bin\jp2ssv.dll [2016-01-22] (Oracle Corporation)
BHO-x32: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll [2015-10-19] (Hewlett-Packard Company)
BHO-x32: Adobe Acrobat Create PDF from Selection -> {F4971EE7-DAA0-4053-9964-665D8EE6A077} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
Toolbar: HKLM - Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
Toolbar: HKLM-x32 - Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
Handler-x32: intu-help-qb8 - {CD17C364-2EC8-4929-91A9-C4839A20E909} - C:\Program Files (x86)\Intuit\QuickBooks 2015\HelpAsyncPluggableProtocol.dll [2015-12-07] (Intuit, Inc.)
Handler-x32: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - C:\windows\SysWOW64\mscoree.dll [2010-11-20] (Microsoft Corporation)
FireFox:
========
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.41212.0\npctrl.dll [2015-12-11] ( Microsoft Corporation)
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL [2010-01-09] (Microsoft Corporation)
FF Plugin: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll [2015-11-25] (Adobe Systems)
FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll [2015-10-08] ()
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=2.1.66 -> C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll [2013-10-28] (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll [2013-10-28] (Intel Corporation)
FF Plugin-x32: @java.com/DTPlugin,version=11.71.2 -> C:\Program Files (x86)\Java\jre1.8.0_71\bin\dtplugin\npDeployJava1.dll [2016-01-22] (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=11.71.2 -> C:\Program Files (x86)\Java\jre1.8.0_71\bin\plugin2\npjp2.dll [2016-01-22] (Oracle Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.41212.0\npctrl.dll [2015-12-11] ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL [2010-01-09] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL [2010-03-24] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=16.4.3508.0205 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2013-02-05] (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.29.1\npGoogleUpdate3.dll [2015-12-02] (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.29.1\npGoogleUpdate3.dll [2015-12-02] (Google Inc.)
FF Plugin-x32: Adobe Acrobat -> C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Air\nppdf32.dll [2014-05-08] (Adobe Systems Inc.)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll [2015-06-29] (Adobe Systems Inc.)
FF Plugin-x32: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll [2015-11-25] (Adobe Systems)
FF Plugin HKU\S-1-5-21-3693788669-2927186860-3419542279-1002: @citrixonline.com/appdetectorplugin -> C:\Users\Kelly\AppData\Local\Citrix\Plugins\104\npappdetector.dll [2013-09-25] (Citrix Online)
FF HKLM-x32\...\Firefox\Extensions: [otis@digitalpersona.com] - C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\FirefoxExt
FF Extension: DigitalPersona Extension - C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\FirefoxExt [2013-06-17] [not signed]
FF HKLM-x32\...\Firefox\Extensions: [web2pdfextension@web2pdf.adobedotcom] - C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Browser\WCFirefoxExtn
FF Extension: Adobe Acrobat - Create PDF - C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Browser\WCFirefoxExtn [2015-08-27] [not signed]
HP Probook4540s Win 7
Please help! Thanks.
Kelly
I was directed to start a new thread under Malware Removal and follow the instructions on the Malware page.
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:25-01-2016
Ran by Kelly (administrator) on KELLYLAPTOP (25-01-2016 23:20:36)
Running from C:\Users\Kelly\Downloads
Loaded Profiles: Kelly (Available Profiles: Kelly)
Platform: Windows 7 Professional Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool:
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgrsa.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
(DigitalPersona, Inc.) C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpHostW.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\stacsv64.exe
(Hewlett-Packard Company) C:\Windows\System32\hpservice.exe
(Validity Sensors, Inc.) C:\Windows\System32\vcsFPService.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
(Adobe Systems, Incorporated) C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe
(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgfws.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
(IVT Corporation) C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Carbonite, Inc. (www.carbonite.com)) C:\Program Files\Carbonite\Carbonite Backup\CarboniteService.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgemca.exe
(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\HPFSService.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Hotkey Support\HPHotkeyMonitor.exe
(Intel(R) Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\Jhi_service.exe
(Malwarebytes) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
(Malwarebytes) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
() C:\Program Files\Hewlett-Packard\Drive Encryption\EEAgent\MfeEpeHost.exe
(Visioneer Inc.) C:\Program Files (x86)\Visioneer\OneTouch 4.0\OtService.exe
(PDF Complete Inc) C:\Program Files (x86)\PDF Complete\pdfsvc.exe
(Intuit) C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
(Intuit Inc.) C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe
(Visioneer Inc.) C:\Program Files\Visioneer\Strobe500\STROBE500HV_0002_0.EXE
(Visioneer Inc.) C:\Program Files\Visioneer\Strobe500\Strobe500MultiScanner.exe
(ArcSoft, Inc.) C:\Windows\SysWOW64\ArcVCapRender\uArcCapture.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
(IVT Corporation) C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BsHelpCS.exe
(Microsoft Corporation) C:\Windows\System32\printfilterpipelinesvc.exe
(Malwarebytes) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
(DigitalPersona, Inc.) C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe
(Hewlett-Packard Company) C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
(Microsoft Corporation) C:\Windows\System32\GWX\GWX.exe
(Visioneer Inc.) C:\Program Files (x86)\Visioneer\OneTouch 4.0\OtMonEx.exe
(DigitalPersona, Inc.) C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpAgent.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\sttray64.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Spotify Ltd) C:\Users\Kelly\AppData\Roaming\Spotify\SpotifyWebHelper.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Spotify Ltd) C:\Users\Kelly\AppData\Roaming\Spotify\Spotify.exe
(Nico Mak Computing) C:\Program Files\WinZip\FAHWindow64.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
(Hewlett-Packard) C:\Program Files (x86)\Hewlett-Packard\File Sanitizer\coreshredder.exe
(IVT Corporation) C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BtTray.exe
(Hewlett-Packard) C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hewlett-Packard\HP Hotkey Support\QLBController.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPConnectionManager.exe
(Nuance Communications, Inc.) C:\Program Files (x86)\ScanSoft\OmniPage15\OpWare15.exe
(Carbonite, Inc.) C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2013\avgui.exe
(Adobe Systems Inc.) C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
(Oracle Corporation) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe
(Intuit Inc. All rights reserved.) C:\Users\Kelly\AppData\Local\Intuit\SyncManager\Current\IntuitSyncManager.exe
(Spotify Ltd) C:\Users\Kelly\AppData\Roaming\Spotify\Spotify.exe
(Spotify Ltd) C:\Users\Kelly\AppData\Roaming\Spotify\Spotify.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
(Hewlett-Packard Company) C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe
(Portrait Displays, Inc) C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\SDKCOMServer.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(Portrait Displays, Inc.) C:\Program Files (x86)\Common Files\Portrait Displays\Drivers\pdiSDKHelperx64.exe
(Intel Corporation) C:\Windows\System32\igfxext.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
(Microsoft Corporation) C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
(Intuit, Inc.) C:\Program Files (x86)\Intuit\QuickBooks 2015\QBDBMgr.exe
(Intuit Inc.) C:\Program Files (x86)\Intuit\QuickBooks 2015\QBW32.EXE
(Intuit Inc.) C:\Program Files (x86)\Common Files\Intuit\QuickBooks\axlbridge.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
(iAnywhere Solutions, Inc.) C:\Program Files (x86)\Intuit\QuickBooks 2015\dbextclr11.exe
(Microsoft Corporation) C:\Windows\splwow64.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
==================== Registry (Whitelisted) ===========================
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
HKLM\...\Run: [HPPowerAssistant] => C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe [3488640 2012-03-14] (Hewlett-Packard Company)
HKLM\...\Run: [MSC] => c:\Program Files\Microsoft Security Client\msseces.exe [1436736 2011-06-15] (Microsoft Corporation)
HKLM\...\Run: [Logitech Download Assistant] => C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
HKLM\...\Run: [SysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [1664000 2013-06-24] (IDT, Inc.)
HKLM\...\Run: [MfeEpePcMonitor] => "C:\Program Files\Hewlett-Packard\Drive Encryption\EpePcMonitor.exe"
HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2804976 2013-12-30] (Synaptics Incorporated)
HKLM-x32\...\Run: [IAStorIcon] => C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe [284440 2012-02-29] (Intel Corporation)
HKLM-x32\...\Run: [USB3MON] => C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe [290688 2013-06-17] (Intel Corporation)
HKLM-x32\...\Run: [DTRun] => c:\Program Files (x86)\ArcSoft\TotalMedia Suite\TotalMedia Theatre 3\uDTRun.exe [517456 2010-11-24] (ArcSoft Inc.)
HKLM-x32\...\Run: [File Sanitizer] => c:\Program Files (x86)\Hewlett-Packard\File Sanitizer\CoreShredder.exe [12313720 2012-08-07] (Hewlett-Packard)
HKLM-x32\...\Run: [BtTray] => C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BtTray.exe [371976 2012-09-19] (IVT Corporation)
HKLM-x32\...\Run: [BCSSync] => C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe [89184 2012-11-05] (Microsoft Corporation)
HKLM-x32\...\Run: [HP Software Update] => C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [49208 2011-10-28] (Hewlett-Packard)
HKLM-x32\...\Run: [HPConnectionManager] => C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe [185144 2013-10-31] (Hewlett-Packard Development Company, L.P.)
HKLM-x32\...\Run: [QLBController] => C:\Program Files (x86)\Hewlett-Packard\HP Hotkey Support\QLBController.exe [337184 2013-10-16] (Hewlett-Packard Company)
HKLM-x32\...\Run: [SSBkgdUpdate] => C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe [210472 2006-10-25] (Nuance Communications, Inc.)
HKLM-x32\...\Run: [Opware15] => C:\Program Files (x86)\ScanSoft\OmniPage15\Opware15.exe [79400 2007-05-10] (Nuance Communications, Inc.)
HKLM-x32\...\Run: [ScanSoft OmniPage 15-reminder] => "C:\Program Files (x86)\ScanSoft\OmniPage15\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\OmniPage15.0\Ereg\Ereg.ini
HKLM-x32\...\Run: [Carbonite Backup] => C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe [1056976 2014-06-27] (Carbonite, Inc.)
HKLM-x32\...\Run: [Intuit SyncManager] => C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe [3776824 2015-03-17] (Intuit Inc. All rights reserved.)
HKLM-x32\...\Run: [AVG_UI] => C:\Program Files (x86)\AVG\AVG2013\avgui.exe [4431848 2015-10-30] (AVG Technologies CZ, s.r.o.)
HKLM-x32\...\Run: [PDF Complete] => C:\Program Files (x86)\PDF Complete\pdfsty.exe [683656 2013-07-18] (PDF Complete Inc)
HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [Acrobat Assistant 8.0] => C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe [3499896 2014-05-08] (Adobe Systems Inc.)
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [596528 2015-12-22] (Oracle Corporation)
HKLM\...\Winlogon: [Userinit] C:\Windows\system32\userinit.exe,C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe,
Winlogon\Notify\igfxcui: C:\windows\system32\igfxdev.dll (Intel Corporation)
Winlogon\Notify\DeviceNP-x32: DeviceNP.dll [X]
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\...\Run: [Spotify Web Helper] => C:\Users\Kelly\AppData\Roaming\Spotify\SpotifyWebHelper.exe [2346096 2016-01-19] (Spotify Ltd)
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\...\Run: [GoogleChromeAutoLaunch_D2782999957AFE6FE56DCB3958D51F7A] => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe [748360 2016-01-12] (Google Inc.)
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\...\Run: [Spotify] => C:\Users\Kelly\AppData\Roaming\Spotify\Spotify.exe [8316528 2016-01-19] (Spotify Ltd)
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\Control Panel\Desktop\\SCRNSAVE.EXE ->
Lsa: [Notification Packages] DPPassFilter scecli
ShellIconOverlayIdentifiers: [ AccExtIco1] -> {AB9CF9F8-8A96-4F9D-BF21-CE85714C3A47} => C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll [2015-11-14] ()
ShellIconOverlayIdentifiers: [ AccExtIco2] -> {853B7E05-C47D-4985-909A-D0DC5C6D7303} => C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll [2015-11-14] ()
ShellIconOverlayIdentifiers: [ AccExtIco3] -> {42D38F2E-98E9-4382-B546-E24E4D6D04BB} => C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll [2015-11-14] ()
ShellIconOverlayIdentifiers: [Carbonite.Green] -> {95A27763-F62A-4114-9072-E81D87DE3B68} => C:\Program Files\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers: [Carbonite.Partial] -> {E300CD91-100F-4E67-9AF3-1384A6124015} => C:\Program Files\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers: [Carbonite.Yellow] -> {5E529433-B50E-4bef-A63B-16A6B71B071A} => C:\Program Files\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll No File
ShellIconOverlayIdentifiers: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll No File
ShellIconOverlayIdentifiers: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll No File
ShellIconOverlayIdentifiers: [DropboxExt4] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll No File
ShellIconOverlayIdentifiers-x32: [Carbonite.Green] -> {95A27763-F62A-4114-9072-E81D87DE3B68} => C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers-x32: [Carbonite.Partial] -> {E300CD91-100F-4E67-9AF3-1384A6124015} => C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers-x32: [Carbonite.Yellow] -> {5E529433-B50E-4bef-A63B-16A6B71B071A} => C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll [2014-06-27] (Carbonite, Inc.)
ShellIconOverlayIdentifiers-x32: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt.28.dll [2015-12-08] (Dropbox, Inc.)
ShellIconOverlayIdentifiers-x32: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt.28.dll [2015-12-08] (Dropbox, Inc.)
ShellIconOverlayIdentifiers-x32: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => C:\Users\Kelly\AppData\Roaming\Dropbox\bin\DropboxExt.28.dll [2015-12-08] (Dropbox, Inc.)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\FAH.lnk [2015-11-23]
ShortcutTarget: FAH.lnk -> C:\Program Files\WinZip\FAHConsole.exe (Nico Mak Computing)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Intuit Data Protect.lnk [2015-06-02]
ShortcutTarget: Intuit Data Protect.lnk -> C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe (Intuit Inc.)
==================== Internet (Whitelisted) ====================
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{71E9A0FC-54DC-4D0B-8697-CDA7774D54AB}: [DhcpNameServer] 172.20.10.1
Tcpip\..\Interfaces\{C93F2B6E-E31B-461E-8AF1-765AC6B2F425}: [DhcpNameServer] 172.20.10.1
Tcpip\..\Interfaces\{D7FEFD33-6990-4708-AA50-75335A9CA0EA}: [DhcpNameServer] 192.168.1.1
Internet Explorer:
==================
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = www.google.com
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.google.com/cse?cx=partner-pub-3540673482024757:xbhdw8hkfz5&ie=ISO-8859-1&q=&sa=Search
HKU\S-1-5-21-3693788669-2927186860-3419542279-1002\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://g.msn.com/HPCOM/1
SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {31090377-0740-419E-BEFC-A56E50500D5B} URL =
SearchScopes: HKLM-x32 -> DefaultScope value is missing
SearchScopes: HKU\S-1-5-21-3693788669-2927186860-3419542279-1002 -> {34256C81-8CF0-4916-92D9-1A38F09189FA} URL = hxxps://search.yahoo.com/search?p={searchTerms}&fr=yset_ie_syc_oracle&type=orcl_default
SearchScopes: HKU\S-1-5-21-3693788669-2927186860-3419542279-1002 -> {E9DB9E7B-A275-41D1-8158-D0423FBEBDEB} URL = hxxp://www.google.com/cse?cx=partner-pub-3540673482024757:xbhdw8hkfz5&cof=&q={searchTerms}
BHO: Groove GFS Browser Helper -> {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -> C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL [2013-12-18] (Microsoft Corporation)
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2012-07-17] (Microsoft Corp.)
BHO: Adobe Acrobat Create PDF Helper -> {AE7CD045-E861-484f-8273-0445EE161910} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL [2013-03-06] (Microsoft Corporation)
BHO: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll => No File
BHO: Adobe Acrobat Create PDF from Selection -> {F4971EE7-DAA0-4053-9964-665D8EE6A077} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
BHO-x32: File Sanitizer for HP ProtectTools -> {3134413B-49B4-425C-98A5-893C1F195601} -> c:\Program Files (x86)\Hewlett-Packard\File Sanitizer\IEBHO.dll [2012-08-07] (Hewlett-Packard)
BHO-x32: Groove GFS Browser Helper -> {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -> C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL [2013-12-19] (Microsoft Corporation)
BHO-x32: Java(tm) Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre1.8.0_71\bin\ssv.dll [2016-01-22] (Oracle Corporation)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2012-07-17] (Microsoft Corp.)
BHO-x32: Evernote extension -> {92EF2EAD-A7CE-4424-B0DB-499CF856608E} -> C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll [2013-05-08] (Evernote Corp., 305 Walnut Street, Redwood City, CA 94063)
BHO-x32: Adobe Acrobat Create PDF Helper -> {AE7CD045-E861-484f-8273-0445EE161910} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
BHO-x32: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL [2013-03-06] (Microsoft Corporation)
BHO-x32: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre1.8.0_71\bin\jp2ssv.dll [2016-01-22] (Oracle Corporation)
BHO-x32: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll [2015-10-19] (Hewlett-Packard Company)
BHO-x32: Adobe Acrobat Create PDF from Selection -> {F4971EE7-DAA0-4053-9964-665D8EE6A077} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
Toolbar: HKLM - Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
Toolbar: HKLM-x32 - Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll [2014-05-08] (Adobe Systems Incorporated)
Handler-x32: intu-help-qb8 - {CD17C364-2EC8-4929-91A9-C4839A20E909} - C:\Program Files (x86)\Intuit\QuickBooks 2015\HelpAsyncPluggableProtocol.dll [2015-12-07] (Intuit, Inc.)
Handler-x32: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - C:\windows\SysWOW64\mscoree.dll [2010-11-20] (Microsoft Corporation)
FireFox:
========
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.41212.0\npctrl.dll [2015-12-11] ( Microsoft Corporation)
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL [2010-01-09] (Microsoft Corporation)
FF Plugin: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll [2015-11-25] (Adobe Systems)
FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll [2015-10-08] ()
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=2.1.66 -> C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll [2013-10-28] (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll [2013-10-28] (Intel Corporation)
FF Plugin-x32: @java.com/DTPlugin,version=11.71.2 -> C:\Program Files (x86)\Java\jre1.8.0_71\bin\dtplugin\npDeployJava1.dll [2016-01-22] (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=11.71.2 -> C:\Program Files (x86)\Java\jre1.8.0_71\bin\plugin2\npjp2.dll [2016-01-22] (Oracle Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.41212.0\npctrl.dll [2015-12-11] ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL [2010-01-09] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL [2010-03-24] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=16.4.3508.0205 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2013-02-05] (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.29.1\npGoogleUpdate3.dll [2015-12-02] (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.29.1\npGoogleUpdate3.dll [2015-12-02] (Google Inc.)
FF Plugin-x32: Adobe Acrobat -> C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Air\nppdf32.dll [2014-05-08] (Adobe Systems Inc.)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll [2015-06-29] (Adobe Systems Inc.)
FF Plugin-x32: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll [2015-11-25] (Adobe Systems)
FF Plugin HKU\S-1-5-21-3693788669-2927186860-3419542279-1002: @citrixonline.com/appdetectorplugin -> C:\Users\Kelly\AppData\Local\Citrix\Plugins\104\npappdetector.dll [2013-09-25] (Citrix Online)
FF HKLM-x32\...\Firefox\Extensions: [otis@digitalpersona.com] - C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\FirefoxExt
FF Extension: DigitalPersona Extension - C:\Program Files (x86)\Hewlett-Packard\HP ProtectTools Security Manager\Bin\FirefoxExt [2013-06-17] [not signed]
FF HKLM-x32\...\Firefox\Extensions: [web2pdfextension@web2pdf.adobedotcom] - C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Browser\WCFirefoxExtn
FF Extension: Adobe Acrobat - Create PDF - C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Browser\WCFirefoxExtn [2015-08-27] [not signed]