Toshiba Tecra S1 Notebook has no sound, Software or Hardware??

[TecSource]

Hello, I am new to TecSpot. I only have notebooks and this one has no sound. How should I trouble shoot this.
Thanks for your help
Leo

 

[howard_hopkinso]

Hello and welcome to Techspot.

Check in your device manager. see if there are any yellow exclamation, or question marks. Make sure the volume isn`t muted.

Go to the Toshiba website, and download the sound drivers for your computer.

Install them, and see what happens.

Regards Howard :wave: :wave:

 

[TecSource]

Thanks for the info,

Yes there is a multi Media driver ? yellow indicator in the Device Manager.
( This is a Pre Owned Notebook with the hard drive Re formatted)

I went to the Toshiba site for the s1 specs and fount that it is an ADI
ad1886 software sound.
So then I downloaded from toshiba the ADI Sound Max wdm Audio driver.
( Also installed Win zip and Acrobat reader)

Still no sound. It is not muted and the sound dial is set at medium.

Could it be a hardware defect? Where is it located in the Notebook?

Thanks for any help

Leo

 

[howard_hopkinso]

Since you installed the sound drivers(presuming you installed the correct ones), is there still a yellow exclamation mark in your device manager?

Your soundcard is integrated into your mobo.

It is possible that your onboard sound chip is dead.

Regards Howard