Unable to use iTunes, need help to re-install

By theohiostate21
Jul 7, 2010
  1. Hi, I was hoping someone could help me re-install iTunes. I'm not sure why I'm running into this problem.

    When I try to run it now, I get an error that says, "This action is only valid for products that are currently installed."

    When i try to reinstall iTunes with a download from the iTunes website, I also get an error saying old product cannot be removed.

    iTunes is not listed in the "add/remove programs"

    Anyone have any ideas?

    Thanks in advance.
  2. jobeard

    jobeard TS Ambassador Posts: 11,158   +986

    see this comment

    Use the ADD/REMOVE where possible and if missing, look through the \Program Files directory for productName\uninsxxx.exe
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