Vista Home Premium, Inspiron 531

By jefbunch
Aug 14, 2009
  1. Gave my son a Dell Inspiron 531 w/Vista Home Premium for Xmas 2 yrs. ago. He let the computer sit around for a long while but when he started using the unit it would freeze up on him and go to a "blue-screen." This screen has information about "preparing for mini-dump," "gathering information." The only way to get the computer to restart is to unplug it from the wall and start over. He has never had the computer hooked to the internet but is trying to now and still encounters the same problem. Looks like a lot of users out here are experiencing the same thing. How do you fix this problem? The best answer I have read so far is that this is a memory problem? Below is a report I copied describing the problem.

    Problem signature:
    Problem Event Name Blue Screen
    OS Version: 6.0.6000
    Locale ID: 1033

    Additional information about problem:
    BC Code:
    BCP1 00000000
    BCP2 00000009
    BCP3 00000008
    BCP4 00000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Then it goes on to describe files about the problem which of course, you cannot open.
    Thank you for your time and any info.
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    My first guess.... the computer is not running with the most up-to-date Vista software.... It should be showing Vista Service Pack 2 (SP2) (click here)

    The should be running Windows Update repeatedly until it say no more updates. (They either allow Windows update ro run automatically or doing so manually once a week)
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