Weird Scrolling Issue

By wlu_itguy
Aug 22, 2007
  1. I have a client who is having the strangest problem with her PC. In applications such as Excel, GroupWise, and even Mozilla/IE, her computer is automatically scrolling.

    When I first saw the problem, it seemed to me to be a stuck PageDown key, but after I swapped her keyboard for a working one, it continued to happen... I have also switched mice.

    We have reinstalled drivers for both mouse and keyboard. Her computer is running Windows XP and it is fully up-to-date. Virus and Spyware scans are also coming back negative.

    Has anyone out there seen this before?
  2. Nodsu

    Nodsu TS Rookie Posts: 5,837   +6

    "Automatically scrolling" means what? The moment you open up a document, it scrolls to the bottom? What about more trivial programs like Notepad or even Windows Explorer?

    Do you have PS/2 keyboard or mouse? Maybe it's the controller that is bad? Try USB versions.
  3. wlu_itguy

    wlu_itguy TS Rookie Topic Starter

    Both mouse and k/b are USB.

    The problem, when it is happening, happens in any program with a screen area larger than what is viewable. So, if they open a notepad doc that's more than one screen, it will scroll.

    And when I say it scrolls, it is as if the page down button is being pressed.
  4. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    What about the display settings (as this only happens when the screen view is less than the total viewed area)?
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