Windows doesn't start up

By rahpz ยท 19 replies
Oct 27, 2008
  1. hi,
    just over an hour ago i tryed to turn on my pc so i press the button to turn it on ,then the usual things happen but after the windows loading page this happens:
    "we apologize for the inconvenience, but windows did not start successfully. A recent hardware or software change might have caused this.
    if your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose last known good configuration to revert to the most recent settings that worked.
    if a previous startup attempt was interrupted due to a power failuer or because the power or reset button was pressed, or if you aren't sure what caused the [rpblem, choose start windows normally

    safe mode
    safe mode with networking
    safe mode with command prompt
    last known good configuration
    start windows normally "
    i tried all of the options then windows restart and it comes back to the same page, what should i do please.
    i have this disk which readsrestore dvd and when i go in it it has 2 options,1st one being restoring my pc to scratch and other command prompt from cd-rom.i have an emachines pc which is 4 years old and also i would not like to lose my files as i have family photos on it which mean a lot to me.

    thank you for taking time to read my question and have a nice
    chkdsk only shows my memory status.
    ok so ill get a xp home edition recovery disk sp2 but i think the update of sp3 caused this so should i get both cd's?
    can i get the cd at a computer store and how much?
  2. almcneil

    almcneil TS Guru Posts: 1,277

    I would try a Windows CheckDisk (chkdsk) at this point as this may be file system corruption. Boot from the Windows installation CD and select Recovery Console. Once you get to the DOS prompt, enter CHKDSK /R It should take between 20 to 40 minutes to complete depending on the size of your installation and the amount of file system corruption.

    Repost if you still have problems.

    -- Andy
  3. rahpz

    rahpz TS Rookie Topic Starter

    hi when i do chkdsk it gives how much memory i have straight away when i do chkdsk/r it says invalid switch r.

    it says invalid switch

    they dont work

    i only have commands v and f
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,523


    chkdsk c: /r

    chkdsk<space>C:<space><forward slash>R


    chkdsk C: /R

    If that doesn't work do this:

    chkdsk C: /F

    Please let me know how it goes :)

    Using chkdsk :

    I might have had one too many spaces


    chkdsk C:/F

    if that doesn't work do this:


    This will show you all the commands
  5. almcneil

    almcneil TS Guru Posts: 1,277

    Are you in Recovery Console from the Windows installation CD? Doesn't sound like you are.

    -- Andy
  6. rahpz

    rahpz TS Rookie Topic Starter

    no command prompt

    it only has commands v and f

    i havent got the recovery cd and i only got the restore dvd and no one else knows about computers in my house

    ive been trying to get it fixed with this guy on paltalk for about 4 hours
  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    rahpz do you happen to have someone there with just a little more understanding of computers?

    If it only has v or f, then use f, as stated above.

    Please re-read the thread. Because to get you to run this one command is very difficult

    So what exactly have you been running then?

    Are you running this from where exactly?

    Some recovery CD's don't have this option available, to run chkdsk

    Do you need anything backed up, because you could just do a full recovery
  8. almcneil

    almcneil TS Guru Posts: 1,277

    It's not the recovery DVD you need, it's the Windows installation CD. Ask a friend or go to a local independent computer store and ask to borrow one. For Recovery Console, any Windows installation CD will do but if you get into a Windows repair, you'll need the one for whatever Windows edition you have. See if you can get one that matches your edition.

    Which version of Windows are you running BTW?

    -- Andy
  9. rahpz

    rahpz TS Rookie Topic Starter

    im on xp so any version of xp will work?
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,523


    And stop replying to yourself

    Use Edit instead, if yours is still the last post

    Geez I hope Check Disk fixes this, I wouldn't like to say run another command
  11. rahpz

    rahpz TS Rookie Topic Starter

    editing my 1st post now and sry
  12. almcneil

    almcneil TS Guru Posts: 1,277

    No, there are 3 editions of XP: Home, Professional and Media Center. Also, make sure the Windows XP installation has at least the same Service Pack as the one you currently have installed. If you use one that say has SP1 but your installation is SP2 or SP3, it will just mess up the current installation.

    -- Andy
  13. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Gods sake it's difficult trying to help this member enough

    But Andy, you can use any Windows CD to run Check Disk
    I haven't removed your post, so I could tell you this

    rahpz, I didn't mean Edit your original post and then ask question!
    I said, If yours is still the last post, then use EDIT instead
    ie Don't post two in a row

    XP Pro:

    XP Home:

    XP Media Center Edition 2005:
  14. rahpz

    rahpz TS Rookie Topic Starter

    ok thanks for the support $90 is a lot ill probably get it of a friend thank you.
  15. almcneil

    almcneil TS Guru Posts: 1,277

    I'd just go to any independent computer store. Now that Microsoft uses product keys for Windows, they can just make a copy of the installation CD for you. You really pay for the product key and you already have one (it's the sticker on the side of the computer)

    Just find a local independent store and they should give you or loan you a copy.

    -- Andy
  16. rahpz

    rahpz TS Rookie Topic Starter

    i had the recovry cd last time i saw it was 2 years ago but only have the restore dvd now:( but with it i can get into command prompt with limited switches
  17. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Yes I see

    Well this Possible Virus has really caused some damage

    You can use a CD such as The Ultimate BootCD to boot up and back up your data
    And then Re-install Windows
    Install all Drivers, and security updates
    And then install AntiVirus and update it
    Then return your backup


    You can remove your HardDrive and plug it into another computer as a secondary drive (not main drive of course)
    And then do a full AntiVirus and Spyware scan on it (plus backup too)
    Then return the drive, and hopefully it will run
  18. rahpz

    rahpz TS Rookie Topic Starter

    its not a virus coz i was using the computer then i swiitched of and then 10minz later i switched on and then the black screen came on
  19. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    ok but same principle

    Use any bootCd (windows Xp anything)

    Try chkdsk from the command prompt (recovery console)

    Please reply back once done (this may take you a while)
  20. rahpz

    rahpz TS Rookie Topic Starter

    thanks for help im gonna get a disk tommoro and im going to post back my results
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