Windows error after malware removal

By ThaMaestro ยท 44 replies
Jun 17, 2008
  1. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    I think we can move this with OTMoveit

    OTMoveit2 by OldTimer
    Please download the OTMoveIt2 by OldTimer.
    • Save it to your desktop.
    • Please double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator")
    • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    • Return to OTMoveIt2, right click in the "Paste List of Files/Folders to Move" window (under the light Yellow bar) and choose Paste.
    • Click the red Moveit! button.
    • A log of files and folders moved will be created in the c:\_OTMoveIt\MovedFiles folder in the form of Date and Time (mmddyyyy_hhmmss.log). Please open this log in Notepad and post its contents in your next reply.
    • Close OTMoveIt2
    If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.
  2. ThaMaestro

    ThaMaestro TS Rookie Topic Starter Posts: 35

    Here you are!
  3. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Good, Now please run a fresh combofix or DSS log
  4. ThaMaestro

    ThaMaestro TS Rookie Topic Starter Posts: 35

    Here's the log.

    Thanks again for helping :)
  5. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Can you run MBAM now? I know for a fact that they have added this to the definitions this week. If you can update it and run a full scan, it may need to reboot your system to remove it.

    Right click MBAM and select run as administrator
  6. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    if not follow below

    'The Avenger by Swandog46'

    • Download The Avenger by Swandog46 from here.
    • Unzip/extract it to a folder on your desktop.
    • Double click on avenger.exe to run The Avenger.
    • Click OK.
    • Make sure that the box next to Scan for rootkits has a tick in it and that the box next to Automatically disable any rootkits found does not have a tick in it.
    • Click the Execute button.
    • You will be asked No script has been entered. Do you want to execute a rootkit scan only?.
    • Click Yes.
    • You will now be asked First step completed --- The Avenger has been successfully set up to run on next boot. Reboot now?.
    • Click Yes.
    • Your PC will now be rebooted.
    • After your PC has completed the necessary reboots, a log should automatically open. If it does not automatically open, then the log can be found at %systemdrive%\avenger.txt (typically C:\avenger.txt).
    • Please post this log, along with a new HijackThis log in your next reply.
  7. ThaMaestro

    ThaMaestro TS Rookie Topic Starter Posts: 35

    Okay, so i did the Avenger scan. Still havent done the MBAM scan. Is that scan still necessary?
    Here's the Avenger & HJT log.
  8. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Avenger by Swandog

    Note: This program must be run from an account with Administrator priviledges.
    • Open the Avenger folder and double click Avenger.exe to launch the programme.
    • Copy the text in the code box below and Paste it into the Input script here: box.
    Registry values to delete:
    HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shellexecutehooks | {57A52E74-004C-464B-96CC-4DFE5366EA02}
    Files to delete:
    • Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

    • Ensure the following:
      • Scan for Rootkits is checked.
      • Automatically disable any rootkits found is Unchecked.
    • Press the Execute key.
    • Avenger will now process the script you've pasted (this may involve more than one re-boot), when finished it will produce a log file.
    • Attach the log back here please. (it can also be found at C:\avenger.txt)
  9. ThaMaestro

    ThaMaestro TS Rookie Topic Starter Posts: 35

    Thnx again for the help. Here's the log.
  10. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    I think that may have got it but for some reason it didn't find the file. As you can see rootkits can be tricky sometimes. Just to be sure please do the following:

    Run CFScript

    Open notepad and copy/paste the text in the code box below into it:
    NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
    Also ..

    Pay particular attention to this :-

    Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
    Save this as CFScript.txt

    Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.


    This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply together with a fresh HJT log.
  11. ThaMaestro

    ThaMaestro TS Rookie Topic Starter Posts: 35

    Here it is ...
  12. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Gone ;)

    Now please update and run MBAM to pick up leftovers, I don't think you will have any problems with it now, as it doesn't have to try and remove what we just took off.
  13. ThaMaestro

    ThaMaestro TS Rookie Topic Starter Posts: 35

    Scanning right now .... it found a Trojan TR/Vundo.Gen in C:\!KillBox\vtUImmmI.dll
    I assume i can select 'Deny access', since it probably some quarantined file?

    Also; Can i remove all the programmes used in this thread (KillBox, Combofix, etc), and their respective folders, from my HD? Can i delete them manually, or should i do it via the add/remove programmes option in my control panel?
  14. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    just post log when done, I have a certain way to remove the programs we have used, anything that is left at the end you can remove through add remove, but leave them on there till we are done.
  15. ThaMaestro

    ThaMaestro TS Rookie Topic Starter Posts: 35

    Here's the MBAM log. It found some files (4 quarantines), which i deleted just to be sure everything's gone now ;)

    Thnx again, Blind Dragon, for all the great help. Due to your services, ive been able to keep on using my laptop the last week, whereas otherwise i would have needed to set it back to factory defaults. That would taken me some 2 full days at least, to get my laptop back on the configuration i have it now.
    Your help is really appreciated. If i can do anything in return, and its within my power, please name it :)

  16. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Usually these things are quite a bit easier to get off, this has been trickiest one I have dealt with in a while. We are going to clean out some temp files then do an online scan for a 2nd opinion of what may be left. After that we can start cleaning up and secure the work we have done. How is your computer running now?


    Download and Run ATF Cleaner
    Download ATF Cleaner by Atribune to your desktop.

    Double-click ATF Cleaner.exe to open it.

    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Temporary Internet Files
    Java Cache

    *The other boxes are optional*
    Then click the Empty Selected button.

    Firefox or Opera:
    Click Firefox or Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.


    Run Kaspersky Online AV Scanner

    Order to use it you have to use Internet Explorer.
    Go to Kaspersky and click the Accept button at the end of the page.

    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
    • Read the Requirements and limitations before you click Accept.
    • Allow the ActiveX download if necessary.
    • Once the database has downloaded, click Next.
    • Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
    • Click on "My Computer"
    • When the scan has completed, click Save Report As...
    • Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    • Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
    Attach the report into your next reply
  17. ThaMaestro

    ThaMaestro TS Rookie Topic Starter Posts: 35

    When i wanted to start the scan, i wasnt able to select Extended in stead of Standard (couldnt find that option anywhere). After 4 hrs and 10 mins, the scan was 43% completed. At that moment, it was scanning my external HD (+/- 500 GB data), so i quited the scan, as it was taking too much time (have to shut my laptop now), and since (i assume) the most important folders/drives were scanned already at that point.
    Here's the log of the scan.
  18. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Yep, everything it found was stuff that we quarantined.

    Good work :grinthumb , how is it running now?

    After doing the following - if there are programs left that you don't want - you can remove through add/remove, but please use Cleanup! in OTMoveit! to uninstall first


    Uninstall Combofix
    * Click START then RUN
    * Now type Combofix /u in the runbox
    * Make sure there's a space between Combofix and /u
    * Then hit Enter.

    * The above procedure will:
    * Delete the following:
    * ComboFix and its associated files and folders.
    * Reset the clock settings.
    * Hide file extensions, if required.
    * Hide System/Hidden files, if required.
    * Set a new, clean Restore Point.


    OTCleanit! by Oldtimer
    • Launch OTMoveit2! and click on the CLEANUP! button


    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Set correct settings for files
      • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
      • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
      • If unchecked please check Hide protected operating system files (Recommended)
      • If necessary check "Display content of system folders"
      • If necessary Uncheck Hide file extensions for known file types.
      • Click OK

      clear system restore points

      • This is a good time to clear your existing system restore points and establish a new clean restore point:
        • Go to Start > All Programs > Accessories > System Tools > System Restore
        • Select Create a restore point, and Ok it.
        • Next, go to Start > Run and type in cleanmgr
        • Select the More options tab
        • Choose the option to clean up system restore and OK it.
        This will remove all restore points except the new one you just created.

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        • Change the Download signed ActiveX controls to Prompt
        • Change the Download unsigned ActiveX controls to Disable
        • Change the Initialize and script ActiveX controls not marked as safe to Disable
        • Change the Installation of desktop items to Prompt
        • Change the Launching programs and files in an IFRAME to Prompt
        • Change the Navigate sub-frames across different domains to Prompt
        • When all these settings have been made, click on the OK button.
        • If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.
    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.This is done in Vista through control panel -> windows updates.

    7. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    8. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    here are some additional utilities that will enhance your safety

    • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to which is your local computer
    • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software
  19. ThaMaestro

    ThaMaestro TS Rookie Topic Starter Posts: 35

    Well, i followed your last step, and did everything thats possible. E.g. IE/Spyad doesnt work for me. But i installed winpatrol.
    I think were done now, and all thats left is to say; a VERY big thanks from me! Really appreciated all the efforts you did, and all the time you spent, thats so kind!
    Thanks a lot Blind Dragon:grinthumb :D
  20. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    If you installed spyware blaster, it will secure your browsing similarly to ie/spyad

    Glad I could help, if you have any more issues you know where to find me


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