XP Pro reformatted, can't log in, can't run setup, says "keyboard failure"

[bombgurl4y247]

My boyfriends mother gave me a dell computer that she messed up by triing to reformatt it. I can't for the life of me figure out the password, she told me what it was but it doesn't work. I tried to run setup from the dell loading screen but it says "keyboard failure" but the keyboard works just fine to guess at passwords. It says the same thing if I try to run the boot menu and boot the OS from disc. Would someone please help me, I really need to get this computer up and running and my hands are tied....thanks.

 

[raybay]

We can help you with a lot of things, but not passwords. TechSpot, as a matter of policy, does not get involved with password issues.
Tell us brand, model, and hardware configuration of your computer... including the Service Tag off the label on the back.

 

[bombgurl4y247]

it is a dell optiplex gx260 product key WWBHB-2GJHR-BTPQ9-B96Y-WVPV8 I don't know what hardware configuration is...or the service tag unless it is this barcode with numbers and letters BM77T21 how can I get this fixed?

 

[raybay]

The fourth digit set is one letter short.

Send an email to TechnicianOnline@gmail.com and we will try to assist you there. We cannot help with passwords on TechSpot.

 

[bombgurl4y247]

B9c6Y, the "c" doesn't work on this keyboard

 

[WinXPert]

Try reinstalling using a USB keyboard.