Hello everyone. I've read through some of the problems that are similar to mine to find an answer of how to fix it, but I can't seem to do that. I've heard variations of this being called the "heat virus" or "spyware" virus. My problem revolves around a program called "AntiSpywareXP2009".
I have the white "X" in the red circle in my system tray that never goes away and keeps popping up a huge bubble saying my computer is infected. It comes up like once a minute at least. When I first encountered this problem, my computer shut down and restarted on its own. When it rebooted, the red bubble started and the program, AntiSpywareXP2009, kept trying to run on it's own. I've gotten it to the point that the program doesn't run on it's own anymore, but the red bubble is still there.
Now, what's different (or what I haven't heard from other threads) are the following:
1. My Norton 360 doesn't work anymore. When I click on it to run it, it never opens. I believe this adware has put a block on it running. The red bubble icon actually sits in-place in my system tray where my Norton 360 icon was.
2. I can't install any programs. I've had HJT before for another program and Spybot. I've downloaded both programs but when I go to install, I get errors. I'm guessing because the error relies on the internet somehow, I don't know, but the installs always fail. So, I have no way (that I know of) of accomplishing a HJT log or running Spybot. I also have Ad-Aware (an older version) which, with it's most recent update of 2 years ago, detected 41 bugs. Quarantined and did all that but it's still not gone away. When I try to update my definitions, it fails/errors out when it goes to connect, also.
3. Everytime I reboot, my internet history cleans itself (and I don't have my settings set up for that). Also, my new homepage that's been assigned because of this thing is "google.com". I can change my homepage, but on a reboot, it goes back to Google.
4. Some internet sites don't work. At first encountering this bug, I couldn't get on ANY websites at all. I would get something like a 401 error. Since then a few reboots since, I'm able to access some sites, but some sites I can't get to. Anything that's an https:// website, I'm able to go to without problems at all times.
That's about everything. I need some help. Especially since I have no clue of how to access or run HJT to be able to figure out what I need to get rid of or to post here for someone to guide me. Someone, please rescue me from this!
P.S. I've read the thread about cleaning/re-formatting. I'd like that to be a dead end last option as there are tons of files that I can't remove and save prior to doing that. Besides, I've heard many success stories with getting this cured - I'm hoping that I can be one of those, too.
Thanks,
~Will
I have the white "X" in the red circle in my system tray that never goes away and keeps popping up a huge bubble saying my computer is infected. It comes up like once a minute at least. When I first encountered this problem, my computer shut down and restarted on its own. When it rebooted, the red bubble started and the program, AntiSpywareXP2009, kept trying to run on it's own. I've gotten it to the point that the program doesn't run on it's own anymore, but the red bubble is still there.
Now, what's different (or what I haven't heard from other threads) are the following:
1. My Norton 360 doesn't work anymore. When I click on it to run it, it never opens. I believe this adware has put a block on it running. The red bubble icon actually sits in-place in my system tray where my Norton 360 icon was.
2. I can't install any programs. I've had HJT before for another program and Spybot. I've downloaded both programs but when I go to install, I get errors. I'm guessing because the error relies on the internet somehow, I don't know, but the installs always fail. So, I have no way (that I know of) of accomplishing a HJT log or running Spybot. I also have Ad-Aware (an older version) which, with it's most recent update of 2 years ago, detected 41 bugs. Quarantined and did all that but it's still not gone away. When I try to update my definitions, it fails/errors out when it goes to connect, also.
3. Everytime I reboot, my internet history cleans itself (and I don't have my settings set up for that). Also, my new homepage that's been assigned because of this thing is "google.com". I can change my homepage, but on a reboot, it goes back to Google.
4. Some internet sites don't work. At first encountering this bug, I couldn't get on ANY websites at all. I would get something like a 401 error. Since then a few reboots since, I'm able to access some sites, but some sites I can't get to. Anything that's an https:// website, I'm able to go to without problems at all times.
That's about everything. I need some help. Especially since I have no clue of how to access or run HJT to be able to figure out what I need to get rid of or to post here for someone to guide me. Someone, please rescue me from this!
P.S. I've read the thread about cleaning/re-formatting. I'd like that to be a dead end last option as there are tons of files that I can't remove and save prior to doing that. Besides, I've heard many success stories with getting this cured - I'm hoping that I can be one of those, too.
Thanks,
~Will