This article includes late-breaking information for the Windows release of the IntelliType Pro 8.0 software. For Mac release information, see the Microsoft Keyboard Help and Readme files included with your software. The information in this article may be updated at any time.
For more information: For troubleshooting information and detailed instructions about IntelliType Pro software, see the Microsoft Keyboard Help installed with the IntelliType Pro software. To open Microsoft Keyboard Help, after it is installed, click Start, click All Programs, click Microsoft Keyboard, and then click Keyboard Help.
New features: With IntelliType Pro 8.0, setup automatically detects your keyboard model. If you have more than one keyboard attached to your computer, each keyboard model can have different settings. PS/2 devices are no longer supported in IntelliType Pro 8.0.
Installation and Setup Issues
Your Microsoft keyboard and mouse will work with basic functionality prior to installing the IntelliType Pro and IntelliPoint software. Installing the software is required for full functionality.
When you install the software, the "unable to install a required component" message appears
When you install the IntelliType Pro software, you may receive a message saying that Setup was unable to install a required component. If Setup is unable to install the following components, follow the relevant instructions:
- MSXML. On the installation CD, go to the Prereq\MSXML folder, open the folder for your processor type (32-bit or 64-bit), and then run the MSI file.
- The MSXML update patch. On the installation CD, go to the Prereq\MSXML folder, open the folder for your processor type (32-bit or 64-bit), and then run the EXE file.
- Windows Application Error Reporting. On the installation CD, go to the Prereq\Watson folder, open the folder for your processor type (32-bit or 64-bit), and then run the MSI file.
- Windows Installer. On the installation CD, go to the Prereq\WindowsInstaller3.1v2\x86 folder, and then run the EXE file.
If you still receive an error, you may have a problem with the component itself that you must resolve before you can install your device software. For more information, see https://support.microsoft.com.
I logged on as a guest during Setup and received an installation error
During Setup, you may have to restart your computer one or more times. Logging on as a member of the Guests group during the Setup process may result in an installation error. Setup requires that you log on as a member of the Administrators group.
When I try to install IntelliType Pro software, Setup will not continue until I remove another keyboard program
If you already have keyboard software installed on your computer, you may be unable to install IntelliType Pro until you remove the existing keyboard software. Some computer manufacturers preinstall keyboard software that is appropriate for the keyboard that came with the computer.
I installed a new version of IntelliType Pro over an earlier version of IntelliType Pro software and lost some customization
If you are using a previous version of IntelliType Pro software and you install a new version of IntelliType Pro, you may lose some customizations, such as key reassignments. To fix this problem, you may have to update your keyboard customizations after you install IntelliType Pro.
I received the “There is insufficient free hard disk space to install the IntelliType Pro software” error message
You may receive the "insufficient hard disk space" error message for a variety of reasons. For detailed troubleshooting information about this issue, see the Knowledge Base article at https://support.microsoft.com/kb/953691.
Hardware Configuration Issues
The keyboard does not appear in Devices and Printers in Windows 7
If you connect a keyboard using a switch box, the keyboard might not be displayed in Devices and Printers in Windows 7.
Try plugging the keyboard directly into the computer.
Opening LegalInformation.chm causes an error
If you try to open LegalInformation.chm, you get an error “There is not enough memory available for this task. Quit one or more programs to increase available memory, and then try again.” To view the legal information contained in LegalInformation.chm, open iphelp.chm first and then click Legal Information in the table of contents.
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