8800 GTX error with Sims3, error report

By tizerist
Jun 9, 2009
  1. Hi, I keep getting an error that makes the screen go to black when playing sims

    The summary is here:

    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.0.6001.
    Locale ID: 2057

    Files that help describe the problem

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 117
    BCP1: 98225510
    BCP2: 8C218E80
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 256_1

    I'm not sure how to upload the .dmp file, but I have it ready.
    Hope someone can help, thanks.
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    "A problem with your video hardware caused Windows to stop working correctly"...

    This is probably caused by bad or corrupted video drivers. Go to Nvidia's driver support website and download and install the latest driver for the 8800... Your computer may also be infected with a virus or other malware
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