"Adobe Reader has stopped working"

By dms96960 · 13 replies
Feb 15, 2011
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  1. I recently downloaded Adobe Reader X. Now, every time (and I mean EVERY TIME) I open a pdf document I get a box that says Adobe Reader has stopped working. Why does it do this and how can I fix it? When I click on details I get something like the following:

    Problem Event Name: BEX
    Application Name: AcroRd32.exe
    Application Version:
    Application Timestamp: 4d456f48
    Fault Module Name: StackHash_fd00
    Fault Module Version:
    Fault Module Timestamp: 00000000
    Exception Offset: 032b8fc7
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.0.6002.
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160
  2. robin_bga

    robin_bga TS Rookie Posts: 171

    Am I to guess that is Windows Vista, or what architecture?

    I think uninstall it and install a slightly older version, and then update it, but make sure you download it from a known source say like Hippo files, TechSpot or Adobe's website.

    I hope that helps...
  3. dms96960

    dms96960 TS Addict Topic Starter Posts: 297   +59

    Thanks Robin. I will try that since this time I uninstalled my Adobe Reader 9 and then downloaded the Adobe Reader X. Good guess on Vista!
  4. bobcat

    bobcat TechSpot Paladin Posts: 688   +67

    Adobe Reader has become very large and heavy on resources. Moreover, it suffers from security issues and needs regular updating.

    To avoid the above shortcomings, there are better free alternatives, which are much lighter and safer:

    The best known such alternative is Foxit Reader, which I use myself for some time now without any problems. But I hear that the latest version comes with a toolbar, which is of negative value. If you can’t avoid the toolbar during installation, try one of the following 2 further alternatives:

    Perfect PDF reader

    Sumatra PDF reader
  5. CAMusing

    CAMusing TS Enthusiast Posts: 179

  6. dms96960

    dms96960 TS Addict Topic Starter Posts: 297   +59

    Thanks. I uninstalled Adobe Reader 10 and installed Sumatra. What a difference!
  7. bobcat

    bobcat TechSpot Paladin Posts: 688   +67

    Your problem may be a blessing in disguise, because Adobe is no longer a good choice. It’s too heavy and demanding on resources, and also vulnerable to attacks. So this is an opportunity to get rid of it.

    For better alternatives, see my post here:
  8. Casillero

    Casillero TS Rookie

    I recently found this problem on Windows 7. I was using Adobe Reader XI. So I uninstalled it and reinstalled Adobe Reader X. The same problem arose there also. I was perplexed as I have used Reader for many years with no problems. Is this a similar problem to that arising in Adobe Flash?

    Anyway, I found a way around this today, having downloaded a new copy of Adobe Reader XI. This give the same problem "Adobe Reader has stopped working". I discovered that right-clicking the Reader icon allowed me to go to the Windows Compatibility area. This in turn showed that the setting for compatibility was to set it to Windows XP Service Pack 2. This resulted in Reader XI working again as it previously had. Give it a try!
    Terry (Casillero)
  9. misor

    misor TS Evangelist Posts: 1,283   +242

    I have no problem running adobe reader versions 9,10, or 11 under windows vista home premium x86 intel core 2 duo (1.6ghz) acer laptop, windows 7 home premium x64 intel core 2 duo (1.6ghz) acer laptop, windows 7 home premium x64 intel pentium dual core e5400, windows 7 home premium x64 intel core i3-530.

    optional adobe plugins can be "disabled" to improve loading time.
  10. Casillero

    Casillero TS Rookie

    Hello Misor,

    Likewise, I had never had this problem until a few days back. Adobe Reader had ALWAYS worked perfectly for me also. Then a few days ago, I tried to use Reader on my Windows 7 laptop, and had the message which had started this thread. It appears that doing a search produced hundreds of posts on the subject of Reader having stopped working and that Windows was looking into the problem.

    It was only then that I found that others were having, or had had, this problem.

    I don't have this problem on my PC where I am running Windows 8. Neither do I have the problem with Adobe Reader now on my laptop on which I am using Windows 7 since right-clicking and using Compatibility Troubleshooter.

    I only posted my comments since I had found a way around this problem.

    I hope you continue running Reader trouble free!

  11. David Hamel

    David Hamel TS Rookie

    Your the best! A simple & quick fix to my windows 7 conflict with Adobe Reader "Stopped Working" it took all but 30 seconds to do this & now I am opening my documents again. Thanks much!!!
    Best, David
  12. learninmypc

    learninmypc TS Evangelist Posts: 7,669   +413

  13. tipstir

    tipstir TS Ambassador Posts: 2,473   +126

    Don't need to use the memory robbing Adobe Reader, the best one today is from SumatraPDF works great and it's free.
  14. Julio Franco

    Julio Franco TechSpot Editor Posts: 7,668   +988

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