All in one fax machine

By Simplelies ยท 11 replies
Nov 24, 2008
  1. The problem I am having is the install CD install everything except the scanner. I have tried everything from deleting previous machines saved on the computer to re-installing multiple times. It is never able to read the scanner. The machine is printing and faxing everything correctly, just the scanner will not work. I called Brother and the so called "helpers" keep saying that there is something blocking the scanner from being installed. I have turned off all my anti spyware and anti virus programs and tried to no avail. Honestly, I do not know why they hire people as IT specialists when they just know the basics.

    Can somebody advise me as how I can fix this.

    Thanks in advance.
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Start->Run-> services.msc
    Maximize the Services Window that evntually opens
    Scroll down to "Hid Input Service"
    Double click on it
    Change the Startup type to: "Automatic"
    Then restart you computer, and try again
  3. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    Thanks for the suggestion Kimsland. Although it still give me the same message
    "please check if the interface cable is connected and the machine is on."
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    We really should confirm the basics as well

    Please go h e r e and download the latest Drivers for your Brother Printer\Scanner
    Once downloaded (ideally to Desktop for convenience)

    Detach your Brother Printer\Scanner USB cable from your computer
    Then go to Add\Remove Programs, and fully un-install all Brother programs
    Restart your computer
    Run CCleaner (this will help remove any temp files that were stored, from printing\scanning)

    Then re-install the new downloaded Driver, by double clicking on it
    When requested please plug the Printer\Scanner USB cable back into your computer
    Once fully setup (with lots of OKs and Yes answers!)
    Then test the scanner again

    That was the basics :)
  5. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    Hey Kim,

    So, I downloaded the drivers from the site and gave it another go but sadly it still only installed 4 out of the 5 excluding the scanner ofcourse.

    Waiting for your next suggestion. :)
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    I'm sorry in this case if I were there it would help a lot
    Normally I can pinpoint the issue reasonably quickly (on the forum I mean)

    I wonder if you happen to have another computer where this could be setup and tested. I would like to eliminate the scanner as the issue, and focus only on your computer. You may need to use the same USB cable as well, to fully confirm, it's not that
  7. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    I agree with Kimsland that you need to make sure that it is not an issue with the USB cable. It is not likely that it is the cause, but I have seen weird things happen with "less than perfect" USB cables and it is easy to test, so try a different cable just to see...
  8. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    Thanks for the help so far. I was just wondering, could it still be a USB cable problem if the computer is printing just fine but just not scanning? Also, I talked to a Brother rep and they told me the cable should be 6 feet long, I do not know if this is an approximate length or one that should be spot on. I did a rough measurement just compared to my height and it seemed to be about a foot under the 6' mark.

    Thanks in advance.

  9. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    I have no idea what the Brother rep was talking about regarding the USB cable length. The USB 2.0 specification allows for a cable up to 20 feet in length without loss of signal, so a cable longer than 6 feet is not a problem. I sell tons of USB cables that are 3 feet in length, so cables less than 6 feet work fine, too.

    Do you have access to another USB cable that you can try your set up with?
  10. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    One more thing: there are some devices (printers, cameras, etc.) that require "custom" USB cables that have an additional inline component (often referred to as a "ferrule", I believe) right next to one of the connectors. That could be what the Brother rep was referring to (their custom USB cable is 6-feet in length.) A standard USB cable will not work on such a device and it could be causing your problem, though I have never seen one "partially" work in these circumstances. What I have seen is that the wrong cable does not work at all. Worth checking out, anyway.
  11. Simplelies

    Simplelies TS Rookie Topic Starter Posts: 16

    Thanks for the quick replay Net. Unfortunately, I do not have any other USB cables at the moment, but I figure I will just go out and buy another one and get back to you then.
  12. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    Since you are not in a huge hurry, you may be able to save yourself 80-90% of the cost of the new cable by buying it online. Just google USB cables and you will find a million vendors, in the U.S., anyway.
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