Another BSOD...

By MKubes3516 ยท 4 replies
Apr 9, 2007
  1. Hello,

    I have a user in the organization that has received several BSoDs in the past quarter. I DL'd Debugging Tools for Windows to try to analyze the dump files myself and noticed that 'win32k.sys' and 'ntkrnlpa.exe' came up in most of the dump files. I am new to analyzing dump files so I was wondering if I could get some assistance on how to fix the BSoD. Attached are the last five dump files for the past quarter.


  2. gully

    gully TS Rookie

    Looks like faulty ram to me.
  3. MKubes3516

    MKubes3516 TS Rookie Topic Starter

    I replaced the RAM on the machine and it's still randomly shutting down. I guess this time w/o blue screens. The minidumps are the same as those already included. Any further suggestions.
  4. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    What version of Norton AV are you using? The stack on four of your dumps is similar to this THREAD.
  5. MKubes3516

    MKubes3516 TS Rookie Topic Starter

    NAV 10 Corporate

    Attached are the four most recent minidumps....
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