Best Buy charging $30 for free PS3 firmware update

By Emil ยท 35 replies
Oct 4, 2010
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  1. Best Buy's Geek Squad is generally known as a group that grossly overcharges for services that cost very little to perform, but this one takes the cake. The Staten Island, New York store is offering 120GB PS3 Slims for $329.98, which is an extra $29.99 on top of what the console goes for. Their explanation? The surcharge is for a firmware upgrade, according to Dual Shockers.

    Read the whole story
  2. Zilliak

    Zilliak TS Booster Posts: 164

    Lol i work for best buy and this is just sad.
  3. EXCellR8

    EXCellR8 The Conservative Posts: 1,835

    not sure why the 120GB models are still selling for $300 in the first place... same price as 160GB

    Best Buy is always looking to squeeze a bit more out of your wallet with these "special services"
  4. Yeah, but can it run Crysis 2?

    Ops, sorry, that didn't apply here.
  5. Ok, that is just wrong, like, really wrong...
  6. yukka

    yukka TechSpot Paladin Posts: 861   +67

    If you didnt have an online connection at home then you dont need to mess about to play the newest games. Good service if it was free. 30 dollars is a pisstake.
  7. dummybait

    dummybait TS Rookie Posts: 45

    Just one more reason why i don't shop at best buy
  8. Tekkaraiden

    Tekkaraiden TS Evangelist Posts: 997   +93

    Considering why they charge to setup a laptop, I'm not surprised.
  9. windmill007

    windmill007 TS Rookie Posts: 308

    Actually the firmware updates do take considerable time....and if you don't have a internet connection at home and want the latest .. greatest... this might be the ticket. But it's still a ripoff
  10. what else is new..Apple have been ripping people off for years.
    Some times 3 button clicks are too difficult for some people but yet they can kick your button at street fighter....well maybe not these people.
    Sad but a fact of life.
  11. Richy2k9

    Richy2k9 TS Enthusiast Posts: 515

    Big LOL :p .. sorry!

    hello ...

    this is way to much to pay for something free, someone not having the firmware, can get it on USB drive elsewhere & get the system to be updated, i guess everyone has friends :)

    still, if you don't go online you don't need update, if you play new games then if required the firmware will be on the disc too ...

    I'm sure they already downloaded the FW once & they do updates out USB drives, it's not as if they were updating online each time !!!

    @ 1st when i saw this article on another site, i thought was a joke ...

  12. Burty117

    Burty117 TechSpot Chancellor Posts: 3,146   +911

    haha! I love this guest! :p
  13. Sorry, can Sony step in and tell best buy to F off? Seriously, that's just wrong, immoral and sad.
  14. RealXboxMaster

    RealXboxMaster TS Rookie Posts: 139

    Stores like Best Buys need to have ther managers/Executives fired for advertising for non sence services like upgrading a firmware to avoid "glitches". This is just plain advantage of taking peoples money.
  15. RealXboxMaster

    RealXboxMaster TS Rookie Posts: 139

  16. RealXboxMaster

    RealXboxMaster TS Rookie Posts: 139

  17. RealXboxMaster

    RealXboxMaster TS Rookie Posts: 139

    100% agree
  18. RealXboxMaster

    RealXboxMaster TS Rookie Posts: 139

    And if you havn't notice all of there sales team people are 16-19 yr old kids. So if you ever looking for a part time job...Good luck. The will NEVER hire you...LOL
  19. Its called RETAIL every retail store has their bullshit they try to sell you. The price is fair though for the time it take for their geek squad agents to preform the flash.
  20. I wonder if it's just that store or if people haven't noticed it at others. A while back probably sometime around last year I noticed when going to the local Best Buy that they were charging that same amount to upgrade your Wii.
  21. Wendig0

    Wendig0 TechSpot Paladin Posts: 1,136   +131

    I remember the good old days when Best Buy actually cared about their customers, and had decent prices for a large retailer. In the last several years though, they've begun overcharging for everything. The FTC should investigate Best Buy for price gouging on this.
  22. Zilpha

    Zilpha TS Enthusiast Posts: 319


    Who buys a Ps3 at Best Buy anyway? I'll stick with Walmart lol. Best buy will be next to shutter its doors.
  23. EXCellR8

    EXCellR8 The Conservative Posts: 1,835

    ^I refuse to buy anything at walmart unless i absolutely have to... i.e close to death.

    a new Ultimate Electronics store opened up right down the street from Best Buy where i live, which is where i will be making my bigger purchases from now on. not quite as big of a selection but prices are lower, it's not as crowded and there aren't as many nagging sales associates that hang around. as for the PS3, i bought mine right at Game Stop one day out of the blue. that's when the 120GB slim first came out so $300 was justified.
  24. PanicX

    PanicX TechSpot Ambassador Posts: 669

    I always love seeing this stuff.
    Geek squad gives techies the perfect excuse to charge a premium for mundane work. Just point out that its half the price of Geek squad and you just made $100 for defragging their hard drive.
  25. "The price is fair though for the time it take for their geek squad agents to preform the flash."

    Are you nuts? $30 for 30 seconds of work? Yeah the work that they do is worth $3600 an hour at that rate *rolls eyes*

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