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"bit-defendor" crashed my computer


could it be a driver or hardware issue?

  1. driver

    0 vote(s)
  2. hardware

    0 vote(s)
  3. both

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By Anibal ยท 4 replies
Jun 23, 2013
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  1. I have a Sony vaio OS: windows vista

    it has been working decently and running just fine up until recently.
    I use it for school and everyday use.
    I recently got internet and I installed "bit-defender anti-virus" before I tried to access the internet. that's when all the blue screen errors started occurring. I uninstalled the bit-defender but it didn't fix anything. the computer restarts constantly by itself whenever I am connected to the internet. sometimes it give me a blue screen and sometimes it doesn't.

    I cannot:
    system restore: no restore points
    update: connection doesn't stay on long enough because auto-restart
    download: connection doesn't stay on long enough because auto-restart
    fix anything because computer gives a blue screen when WLAN is connected

    I already:
    malware scanned
    memory diagnostic
    registry repair
    local disk check

    help please!

    This is the most recent bluescreen error log

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    Laptop or desktop computer?
  3. Anibal

    Anibal TS Rookie Topic Starter

    it is a laptop
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,243   +234

    Can you do a factory restore? A factory restore is started with an escape key or some F key press and the start of the laptop. Another option would be to re-install Windows fresh manually
  5. captaincranky

    captaincranky TechSpot Addict Posts: 12,758   +2,429

    OK, if you have files on this machine that aren't backed up elsewhere, you should download some version of the Linux operating system, then do a "live" run of it off the CD. Use it to copy your important files to a flash drive(s), and store them someplace else, before yu go any further with any restore operation.

    Some OEM Windows installs allow "repair" installs, but more often than not, they turn out to be useless,and it could depend on how much damage was done installing Bit Defender.

    A full reinstall will wipe out all your files so:

    If you're not at all familiar with Linux, go to this site: and bone up as much as you can before we start.

    AFAIK, The Bit Defender "Internet Security" package has a firewall included. That's probably not the cause of the blue screens, but it will prevent you from going on the internet if it's not set properly.

    You'll need access to another machine online, with a CD burner, and / or a flash drive to mount the Linux image.

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