blue screen cums up and starts phisycal dump help me please

By ste297 ยท 4 replies
Oct 7, 2007
  1. hi i have recently bought a new computer and i have only installed my modem for the internet and i am occasionally gettin a blue screen cum up and starting physical dump then the computer will restart itsself wen windows vista loads back up it will have a error box saying

    window have recovers from an unexpaected shutdown and then i can vew the problem detials which are

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.
    Locale ID: 2057

    Additional information about the problem:
    BCCode: d1
    BCP1: 008001A8
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 8B5C5358
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:

    this happens every so often and as it is a new computer i dont expect it to so can any1 please help me and tell me wot my problems are with it and shud i take it bk to pc world

    cheers in advance

  2. Daveskater

    Daveskater Banned Posts: 1,687

    Hello, ste297, and welcome to Techspot :wave:

    Please take a look at the following threads to make your experience here as enjoyable as possible :)

    Message for all newcomers

    SNGX1275's Guide to making a good post/thread

    The Techspot FAQ

    If you could take a minute to fill in some of your profile information that would be helpful to all members of the forum :)
    Knowing someone's location in the world can be extremely helpful, even if you just put a country.

    Also remember to post any problems or questions that you have in the appropriate forums

    With regards to your problem, upload your minidump (as an attachment) and someone will take a look through it and tell you what the problem is.
  3. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Go and read this thread HERE and see if it helps you to identify the culprit.

    If it doesn`t, please attach 5 or 6 of your latest minidumps.

    Regards Howard :wave: :wave:
  4. ste297

    ste297 TS Rookie Topic Starter

    i was lookin in c://windows/minidumps and i have only got 2 files there will this be enough for u


  5. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    2 are better than none, so go ahead and post them as attachments.

    Regards Howard :)
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