Blue screen, help please

[blaze919]

So i got this blue screen popping up when i try to start my CPU i tried starting it up in safe mode but the blue screen just pops up again.

i didn't change anything on my pc recently or in a while actually my norton 360 detected some crap that needed to be removed but it required a restart of my pc for it to be removed by norton.

So i restarted the pc nd left the chair, as soon as i got back i see this blue screen with the technical support message...

0x0000007e(0x0000005, 0x806991c7,0xf8a02534,0xf8a02230)

I don't know what this means, but i have certain files on my pc that i cannot lose im mostly worried about losing those files.

Please if anyone can help me out i would really appreciate it.

Im using a windows xp home edition sp2

 

[Route44]

The first best advice we can give you is to go to our Virus and Malware removal forum and read the" UPDATED 8 Step" sticky. We have found that often people who are infected and clean with their security software are often still infected.

Read the sticky carefully, follow ALL the steps -- don't skip any. Then when you are finished post on that forum with the three required logs attached. Someone whhould be able to help you.

 

[blaze919]

The first best advice we can give you is to go to our Virus and Malware removal forum and read the" UPDATED 8 Step" sticky. We have found that often people who are infected and clean with their security software are often still infected.

Read the sticky carefully, follow ALL the steps -- don't skip any. Then when you are finished post on that forum with the three required logs attached. Someone whhould be able to help you.

yes but i can't actually log into my pc the blue screen pops up right after u see Windows Xp nd thats it i can't do anything else...

 

[Route44]

You'll probably have some other godd advice coming your way but one other thing I can suggest is if you have a friend with some technicle savvy you could remove your harddrive and "slave"" it into his system. Then through his machine you;ll be able to access your harddrive and do further scans, diagnostics, etc.