Blue screen windows 7 please help

By action123
Feb 6, 2010
  1. hi all i just work on ma pc by win 7 installed but suddenly blue screen came and i restarted.till that time im trying to turn on ma pc but in start up blue screen shows up and restart automatically.i try in safe mode pc comes up without any problem.note: I have win xp too please help dmp file attached

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    The item causing your issues as per your minidump file is called KGootkit.sys and from everything I researched this is a serious infection as per SuperAntispyware and others.

    Go to our Virus and Malware removal forum, read the Updated 8 Step sticky and follow it step by step as given -- don't skip any of the steps.

    Then on that forum post there with the three required logs. Good luck.
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